We purchased this RV in November 2019. We LOVE the floor plan. It drives great. Overall, the quality is as expected for the price. This RV is at the lower end price range for rigs of this type.
We took our first BIG trip in February 2020 anticipating being gone 4-5 weeks. To this point, we...read more
We purchased this RV in November 2019. We LOVE the floor plan. It drives great. Overall, the quality is as expected for the price. This RV is at the lower end price range for rigs of this type.
We took our first BIG trip in February 2020 anticipating being gone 4-5 weeks. To this point, we had not had any problems with the unit. The FIRST night on the road, the full length slide jacked up. It hung up half way out. It wouldn't go out, it wouldn't go in. It just so happened, where we were camping had an onsite repair shop. The onsite tech found that there were 3" screws used to attach the nightstand by the bed, when only 1"-2" screws were all that was needed. During the extending of the slide, the screws got wrapped around some wiring, pulled the wiring loose, and shorted out the motor. We called Forest River Customer Service and got approval to replace the damaged motor. Unfortunately, it couldn't be overnighted because the tech missed the call in deadline by 5 minutes (it was 1:00 pm); and Forest River would not make an exception. So, 3 days later, we were back on the road. 2 stops later, the slide failed again! We called a mobile repair person who came out and was able to reset the motor. Again, 2 stops later, the slide out jacked up again. This time, the mobile repair rep took the slide apart so he could force it back in so we could get home, as we were only 6 hours away. We drove home with the slide held in by vice grips and come-alongs. We immediately took the RV back to the dealership for repair. After several days, they replaced the front motor, and said everything else checked out. Fast forward 30 days. We decide to take a short trip, but before making the reservations, we checked the slide to make sure it would work. It didn't. It's back at the dealership, and we aren't able to take our trip.
So far, we've been unable to use our RV for most of the time we've owned it.
To make matters worse, we still haven't received reimbursement for all the work that was done to it while we were on vacation. $1,500+. Over the past 3 weeks, we've sent numerous emails, left several voice mail messages, with no contact by Forest River.
Today, we talked with someone who promised she would get in touch with our rep and make sure she called us. Surprisingly, she called us within 10 minutes.
We were promised that all this will be taken care of ASAP. The excuse now is the "working from home COVID19" problems. I've worked from home. It shouldn't slow you down.
As I stated previously, we love the motorhome. We just want it fixed so we can use it!!!!
I will be happy to amend my review if the motorhome is repaired in a timely fashion and we are finally able to use it.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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