Forest River Salem Villa Classic 402QBQ reviews

1 YEAR AND 3 WEEKS LATER. I FOUND MULTIPLE MINOR ISSUES THAT I FIXED MYSELF. CLEARLY PRE DELIVERY INSPECTION IS NOT VERY GOOD. NOW, I USE THE GFCI OUTLET IN THE OUTSIDE KITCHEN FOR THE FIRST TIME AND IT IS DEAD. ONLY OUTLET, ALL OTHERS OK. LAST OUTLET ON THE GFCI CIRCUIT. HAD TO DISCONNECT POWER FEED TO OUTLET TO REMOVE FEAR OF FIRE. CLEARLY AGAIN, PRE DELIVERY INSPECTION LACKING. Control panel for black tanks misswired, numerous trim problems, shower not caulked, one dead outlet. Show less

We want to like this trailer, but: delivered with too many defects and poor workmanship. Most switches and outlets mounted crooked. Most drawer slides had screws missing or loose. Shower drain leaked and water didn’t even reach the drain because shower pan was oil canning up and down, depending where you stepped. Cabinetry has numerous scuffs and nicks from poor handling during installation. Roller shades seldom lock into position. Roof mounted A/C leaks air under rubber roofing and inflated it like a balloon. Servicing dealer techs are nice and friendly, but their work is rough and inept. I’m not going to recommend this brand to anyone and feel disappointed by the overall lack of quality and warranty support by the dealer. Show less

The dealer in NJ has the worst customer service I have ever dealt with in any business. They will not help you and they blame you for anything that is wrong. Forest river is a difficult company to deal with. We had a leak and requested to the dealer to send a rep from Forest River to assess the damage because they wanted my trailer in their warehouse to do repairs after screwing up other issues we had.I was told that Forest River doesn't send reps out to look at trailers. How can you sell RV and not have field reps. Don't buy a new travel trailer today. They are built cheap and will fail one way or another. I paid $30,000.00 for my trailer 1 year ago and forest river has offered to $500 to a repair that is costing over $5000. What a joke Show less

I purchased a new 2016 Forest River Salem Villa 402QBQ. Since my purchase a number of issues arose with the trailer. They all seemed to be from a quality control point from the manufacturer. All in all, the dealer Brooks Camper Sales and Forest River stood behind their product. The dealer came out to my camp site and performed the repairs, when additional repairs were needed Forest River actually came and picked up my trailer and returned it to the plant in Indiana to perform the remaining repairs and quality check the trailer again. I would like to say Thank You to Eric at Brooks Camper Sales in Connelsville Pa. and Mr. Bigler at Forest River for going above and beyond to stand by your product. My wife and I purchased the trailer because of the sleeping accommodations, since my kids all moved to other parts of the country the 2nd bedroom wasn't used much therefore we traded it in on another Forest River product a 2017 395RET opting for the bigger living area. IN all I'm very satisfied with Forest River and the way they stood behind their product, thus my reason for continuing camping with Forest River. Show less