Forest River Cherokee reviews

Stay away from Forest River Travel Trailers. Their customer service is awful. My brand new 2024 Forest River Cherokee Timberwolf 16ML, which is permanently parked, was delivered with the gray water (and black water) pipe broken and they won’t send someone out to fix it and they won’t pay the full bill to fix it. Here is my experience. 1. My brand new Forest River trailer was delivered with a broken dishwasher and broken gray water pipe which means the black water pipe is also broken because the gray water drains out the black water outlet; so, because the gray water pipe isn’t connected, there is a huge hole in the black water pipe. 2. The dealership gave me 3 numbers to call to get help because the trailer is under warranty because it is brand new, and I’m too far away from the dealership for them to fix it. I called each number several times but only 1 number answered and there were no voicemails to leave messages at the 2 that didn’t answer. The people that did answer the phone told me they couldn’t help and gave me a new number & email. (So this is contact #4 at this point.) 3. I emailed and called the new contact. The person who emailed me back told me they couldn’t help me (in all caps like a lunatic) and gave a different email (contact #5) which was supposed to be directly to the warranty people. 4. I sent 2 emails to the warranty email address & waited. & no one ever responded. 5. I looked on the Forest River website for a contact and it said call the dealership. 6. I called the dealership again. They gave me a 6th contact’s phone number and email. I sent an email (with pictures of the broken pipe) to explain the situation. Note: I also called but I dialed incorrectly and left a voicemail on a complete stranger’s phone. Whoops! But that nice stranger actual texted me the correct phone number 10 minutes later. I got better service from that stranger than anyone at Forest River. Sad. 7. Apparently, my email got forwarded around and after almost a week of waiting, a Forest River representative told me they can’t send a tech out and gave me a list of mechanics who “might” help. And the representative told me to review the warranty; so, I don’t violate some condition and can’t get reimbursed. 8. I reviewed the warranty & learned that the warranty won’t cover the full cost of the repair for a problem that existed when the brand new trailer was delivered to me. (Have I mentioned the trailer is new and has never been used? 😂) 9. I looked at the list of mechanics. The closest one is 60 miles away but most are 100+ miles away. No mechanic is going to travel 120 miles round trip to fix a pipe on a trailer. Recall: The trailer is permanently parked and the Forest River rep was told this repeatedly. 9. I reached back out to the Forest River rep and (and I was pretty irate at this point - so I wasn’t super nice - cuz I’m only human) explained I need a real solution that will actually fix the brand new Forest River trailer that was delivered to me broken. I explained no mechanic is going to travel 120 -200 miles (round trip) to fix the pipe on the brand new trailer. I also pointed out that it is ridiculous that Forest River will not pay for the entire repair cost. I asked for a real solution that will actually fix the brand new Forest River trailer that has never been used and can’t be used because it was delivered broken. Note: I’m not off the grid. I’m on the CA coast. 10. I got no response. None. 11. So I now have had a brand new Forest River trailer for almost 2 months that I cannot use and that has never been used because it was delivered to me broken & I am, of course, still paying for it. Do not buy from Forest River. They do not stand by their products or provide any customer service that will actually fix problems & their warranty is useless. You are throwing money away if you buy from Forest River. Show less

Both slide out installed improperly from factory cost to repair out of pocket $8400 Leaky window improperly installed also with screws either missing or actually pushing the frame outward cost $2460 because of water damage on the inside…. The insulation in walls is also insufficient in part of the wall…. The 1 year warranty is a joke…. Since the vast majority of people will not use their trailer in cold weather. It only gives you 5 months at best. Show less

This bunkhouse model is surprisingly livable for my wife, myself, and our dog. He has mad himself at home in the lower bunk. But the fit and finish of this unit leave a lot to be desired. Their audio system is supposed to be able to differentiate inside versus outside, but that does not work. The mattress quit after a week, and being a non-standard size, was difficult to replace (short-king 65”x72”). The drawers in the kitchen have pulled from their slides. Their Summit TV is not a smart TV, and is incompatible with some streaming applications if you happen to use an iPhone. You have to be certain to use a regulator with enough volume, or your showers with the tankless water heater will go cold often! And we’ve had intermittent alarm codes given from the water heater from shortly sherry seeing it up. Sooner of this may be due to it being new, but that seems odd. The deadbolt on the entry door is broken and needs replaced. And then there was manufacturing debris all over the unit. Metal shavings, saw dust, staples, and even the material from a hole saw. None of which were caught by the manufacturer or Camping World. Outside of these stresses, it has been a positive experience. I just don’t think I’ll go with Forest River going forward. Show less

This was our first RV. Purchased it for my travel nurse daughter to use while working so she didn't have to pack & unpack in apartments every contract. We had the Wolf Pup 17JG for 3 months & my daughter wanted some heat strips added to the AC unit for just chilly days that didn't need the furnace. Her husband brought it back from her Georgia contract, the schwintek slide had only 7 out/in cycles on it since we bought it. Took it into the dealer, slide worked fine when we retracted & brought it home. They added the strips & after we got it home we tried to open the slide to check their work. The slide wouldn't budge. It was stripped out. Techs said we must have damaged it on the way home from their shop. Yeah right. Couldn't prove it however so we told them to fix it under warranty. They told us that there was a parts shortage due to Covid. Six month's later we have to basically go into the showroom at stage a sit in before they miraculously found parts & fixed it! The slide hadn't been installed straight from the factory & they had to pull it completely out & reinstall it straight with the new slide hardware to get it fixed. We then took it home AGAIN, put the slide out & the first thing we saw was they hadn't installed the weather seal over top of the slide! You could put your hand outside over top the slide! *sigh* Horrible build quality from the Forest River factory, the dealer service under warranty was almost non-existent, just a horrid experience all round. Once they get you signed on the contract they don't want to hear from you ever again! Show less

We really like the layout, it works well for us. The quality just isn't there. There has been multiple small issues that I repaired myself. The slide is the major issue. Going back in the shop tomorrow. We are fortunate to have bought the extended warranty, something I rarely do. I would NOT recommend this unit and do regret buying it because of the issues. Seriously thinking about selling it when it comes out of the shop after only owning a year (purchased new). Show less

I am very disappointed in the quality of the Cherokee grey wolf 27rr. When I bought it the water tank was shipped out with a crack in it so we could not boondock on our first trip. Then within a year the slide out had broken luckily under warranty. It is now about 2-1/2 years old and there is a ton of water under the dinette which will be coming out of our pocket to have fixed. I like the layout we chose but for the price, I have towed it to be fixed as many times as it has been out camping. I know the factory warranty is 1 year but I would like to think you should get a couple years of camping with no issues. I also think that a leak like this should be covered by the factory. A car that is driven daily has a better warranty Show less

What piece of garbage. Yes, there are thing I like compared to the one I traded in, but discovered this one is cheaply made. The entry wall is not even straight. Oh well. Guess I got the lemon. But, I don't recommend...there are others out there built better with better warranty service. Show less

I just purchased the rv in late fall . Haven’t even used it yet . But I highly recommend that you have someone rebuild the queen bed frame before using. I’m not sure it’ would support my little grandkids let alone two adults. Also find a way to tie down the exterior refrigerator as mine was not . Just bouncing around. I also had the lense of one of my rear running lights missing but forest river did send me another which I installed. I’ll update my review once spring comes and I actually get to use it . Show less

Drove our Alpha wolf thru all 48 states in 2 years and with minimal repairs. Had problem with the electrical fuse box (screws not tight enough) creating a slew of problems. A blown tire is Chicago area…. Really bad freeways. And cables for slides misaligned which is getting fix by insurance. Overall my wife and I absolutely love the trailer. I have 1050 watt of solar a Expion lithium battery rated 360 amp ( could use a second one for truly boon docking)we boon docked 45% of our travel. And a Xantrex inverter sw 3012. I towed it with a Ram Laramie 2500 Hemi …. Sorry no diesel for me for many many reasons. Show less

This floor plan is great for families or if you want to have a separate office space to work remotely. This camper sleeps 9 easily and comfortably. The higher BTU units (2) keeps the camper nice and cold on those warmer days. The garage storage is huge. Also love the 2 refrigerators and ice maker in the outdoor kitchen. The fireplace in the living room can be set to look pretty, but also can be used as a heat source, wonderful on the chilly nights. The control panel's ability to work with the app on your phone is very handy, can check your tank levels, battery levels, control awnings and all the lights. We also enjoy the solar panel which charges the batteries. Highly recommend this camper! Show less