Forest River SIERRA 401FLX 401FLX reviews

We bought our destination trailer at Camping World in Roseville, Ca. It is July and very hot here. The AC in the kitchen/ living room doesn’t work. We called Camping World and the service person said that “these units only cool 20 degrees cooler than it is outside “. So if it’s 110 outside, the best they do is 90 degrees inside. Thats total BS because the bedroom ac unit is way cooler. Also, they told us if we want it looked at we have to “bring it in”. They should come out as this is a huge unit and it’s parked in the pines. That’s not customer service. We had to go buy a fan while we try to find a mobile RV person to help us. Show less

Do not buy this trailer. 3 months after getting it delivered and set up (it is permanently set up on blocks) the heater quit. In order to get it warrantied I would have to pay 500 dollars to get a service man to come out to look at it and then pay another 500 to get them to come back and put in a new one. It cost 450 dollars new, I put it in myself. 8 months after owning it, the roof started leaking. Again, 500 dollars to come look at it and then IF it was warrantied it would be 500 dollars per day to come up and work on it, estimated time, 5 to 8 days (2500-4000) for them to warranty it. I put down Flex seal liquid and sealed it up that way. The roof is touted as walk on, well if your under 100lbs maybe, I am 6'2" 220lbs and the roof always sounds like it is going to cave in when I walk on it. After 1 year you can see ever seam from the boards they used, it is supposed to be fiberglass re-inforced, that must be super thin then because it doesn't do anything. The floor in the living room area sits 3/4" above the cross member support under the floor so when you walk on it the entire area bounces and if you do it on purpose you can bounce things off the counters. I was getting a water leak around the air conditioner, I took it apart and discovered they hadn't tightened the screws down. There is a crush gasket between the trailer roof and the AC unit. You are supposed to tighten it till these taps JUST touch the roof. 3 of the 4 screws were finger tight. Amazed it didn't blow off when they delivered it. 1 year in and the Gel Coat on the outside is wearing through and you can see the fiberglass showing through. The interior trim is all popping loose so it bulges out. 2 of my double pain windows leaked (I fixed that with silicone sealant. The layout and livability is really nice as I live in this trailer full time. There is lots of roof and it doesn't feel like a tiny RV. Just wish they paid a LOT more attention to details and actually warrantied their stuff in a manner that didn't cost more than just getting it fixed yourself Show less

The floor plan is everything we wanted. The layout and overall look of the 401 FLX fit our needs well. This is as close to a “ Park Model” that is towable as you can get. The word of caution now is, Where to Purchase, and how well is the Service department you intend to purchase from?. We purchased ours In Monroe Washington from Speedway RV. The main person in the service department has lied to us several times from the date we were to inspect the unit we purchased, and can’t be trusted. The quality of the manufacturing is very questionable. First day on site the cold water connection at the kitchen faucet leaked over night with 30 lbs. water pressure causing a flood at our kitchen cabinet. A call to the RV service department met with a “ That’s to bad, we do not have anyone to fix it, so call a plumber... The very next weekend after paying the plumber 80 dollars to to fix the cold side, the Hot water side had the same issue and another flood. Again a call to Speedway RV service was met with,” we do have a not have a service person for that..” now our cabinet is waterlogged twice, another 80 dollars because the clamps on the waterline were insufficiently clamped. Now We can’t trust any of the waterlines. Long story short, the additional chairs that come with the unit collapsed when guests sat in them. The Range has plastic knobs for turning the oven and burners on, they melted when the oven door has cracked opec to cool when my wife made cookies. The 50 amp electrical system flickered on and off when we walked around. Finally the fireplace went out and the inverter that keeps the battery charged went out. Because the RV Service “Doesn’t have a guy for that” I traced down two outlets that had evidence of arcing, so I replaced them, then went on to discover the factory wiring at the connection between the plug in and the wiring had never been tightened down. The wiring to the trailer was simply pushed into position and not torqued, leaving the wiring loose. Well now this week we have discovered our pantry shelving is warped like a bowel, the fake tile behind the Range is pulling away from the wall and has a bulge, the wood trim at the kitchen pantry is pulling away from the wall from a roof leak. In the bedroom slide out the wood shelf is swollen out of shape, the finish is falling off and there is Mold Growing Under Our Mattress... Want to guess what Speedway RV Service is going to say??? Show less

Beautiful unit. Great Sales Staff. Horrible, Rude, Service management. Service has misled and lied several times (Staci) we do not trust her or the RV Service department at all. Our unit was promised clean and ready several times, that was a lie. We had work performed, that was installed backwards. We had a flood the first time connecting to city water, we have now experienced three water leaks. We have had to call in to an RV service company and pay for it ourselves after calls to Service were unanswered. When finally contacting Staci, her reply “ well you got it handled” was the last straw. Buy the unit but DO NOT expect anything from Service. Show less