Keystone Sprinter 353FWDEN reviews

I love the looks and layout of this camper. The quality of the finishes is very poor though my counters have cracks in them, the wall paper is wrinkling and the tack paper that looks like wood on the doors it peeling off. None of my exterior lights work. Most disappointing of all is that in the summer this camper gets very hot. I do have 2 AC's it just does not make it in the heat of the day. If you get one of these campers park in shade or don't use it during the summer. Show less

We have had this rv 2 years we have lived in it in Florida full time and love everything about it , love the storage space, wide body plenty of room , bedroom is great certainly hangs all our clothes with the double wardrobe , cupboards and drawers ... great when family come to stay front living area is very private making this a great second bedroom for guests or children ... I have nothing bad to say about it and we have lived through summers and winters here in sunny Florida ... does it get warm (yes) but both a/c work a treat , I read some people had a couple of issues but these must of been far and few between as we know three people with the same van and they all love it ... if you want something you can use in the heat and cold then this is the van for you ... we tow it regularly up and down the Florida coast from Orlando to the keys every month and have never had any issues at all You get good and bad with everything ... we have no negatives 😃 Show less

We bought the unit new in Dec. 2016. Great floor plan. Had some problems with the ice maker, and all the fixtures in the bathroom. The ice maker has a value on the back of the fridge that was closed which required it to be removed to open the valve. The bathroom sink had to be replaced, water wouldn't drain. The toilet has been replaced because it wouldn't hold water. Then comes the shower problem. There was a gap between the shower and the wall around the top of the shower. Apparently Keystones fix was to silicon it which in the future will probably develop mold from the moisture and leave us the cost of repair. This is the reason for 3 stars for manufacture support. Show less

As much as I'd like to give my brand new camper a 5 star rating, the fact it's had more warranty claims than camping trips in 3 months, I just can't. After bringing it home, the first issue we had was one of the slide brackets had ripped the screws that attach the L brackets to the slide and the exterior siding away. We hauled it back to the dealer where we bought it and it sat for 3 weeks before we heard it had finally got approval from keystone for warranty. They made temporary repairs so we could use it and they will fix it when parts come in, in 6-8 weeks. We got our maiden trip in without any hiccups and we were looking forward to our up coming trip to an out of state park the first weekend of May. The time has come for our 2nd trip and the weather was not in our favor, cold wind and rain. With wind guest up to 30mph and no full hookup at the state park I opted to fill the fresh water tank to help with lower center of gravity while towing and help with the guest. We made it all of 10 miles on our 140 mile trip before the fresh water tank fell out of the bottom of the underbelly tearing up all the insulation, wires, hoses and was being drug down the road wedged between the highway and front axle on trailer. At this time I do have to say the customer service I received from keystone after calling them to look for any sort of roadside assistance was above what I had expected and she was in contact thru email with me the whole time I was stranded, she had called multiple local dealers that were not keystone dealers to try to help me out of the bind I was in. I had got ahold of the service manager at the dealer we purchased the rv from and he sent 2 techs out to get it road worthy and agreed to haul the camper back for repairs. I have nothing bad to speak about the service I received from the manufacturer nor the dealer but with the quality I've seen from this keystone product I don't know how keystone is still in business. I would strongly recommend finding a good dealer before buying any rv but I would more so recommend looking at other brands other than a keystone. Show less

AC quit working on high and NO One wanted to fix it. Called local RV repair shop and all it was is a broken wire on the thermostat which he said was probably done at factory. Called the dealer and they didn't want to fix it for about a month.$185.00 LATER and Keystone don't want to pay for it so wondering what good is a warranty good for. What y'all think leave. reply. Show less

When I walked into my Sprinter FWDEN I loved it! We bought it in March 2016. We didn\'t need the A/C until June but we had 30 AMP hookup and could not run the bedroom A/C at the same time as the Living Room A/C. It did not cool very well at all. We decided we would take it to have it looked at. The dealership we took it to had to fix the tape in the duct work and some other things and thought that it was fixed. We took it out that weekend to try it out. It was not any better, we took it back-they thought it needed a new unit. They called Coleman, they said they would send a new ceiling assembly to fix it. It definitely helped the air circulation as it just goes through the duct work now instead of the assembly vents. Our dealership told us there are several problems with the setup of this unit. (They do not sell this particular unit at their dealership) They told us for starters that there are only two vents in the living room and one in the kitchen but it\'s closer to the living room area. This camper has high ceilings and the skylight in the kitchen area puts out a lot of heat (It could burn you when the sun is on the island) We purchased some foam insulated pillows to put in the skylight to keep the heat out. They told us that if we were camping when it\'s really hot we will need at least 50 AMP to run both A/C units and then several fans will need to be running to keep the air moving because of the lack of vents. The slideout ceilings in the living room were tested with a gauge and it was running 100 degrees with the living room a/c running. There are not many electrical outlets in this camper to run all of these fans! The location of the thermostat is too high on the wall in the hallway to the bedroom. Not all the storage areas outside have lights and the only light on the outside is the awning light and light under the step. When I first got my camper home the trim in the kitchen above the stove was already falling down. I had to nail it up as it would not stay up with glue. Now after getting it home the trim in front of the closet in the bedroom is loose and I will probably have to fix it also. I am going to talk to Keystone about possibly putting in another vent in the Kitchen to help cool it and see if they will pay for it as it is a design flaw in this unit. The positives about this camper are the auto leveling, the remote for the slideouts and awning, sleeping capacity, & residential fridge. Hope this helps in your decision making when buying an RV! Show less