Keystone Toy Hauler reviews

Don’t waste your money. We use this toy hauler 6 times a year between May and October for long weekends and a couple of week long trips. Every time we take it away something breaks. The amount of money we put into this RV is ridiculous. The trailer just turn eight years old and for the last 3 years getting any matching replacement parts is next to impossible. Keystone customer service always refers you to an authorized dealer and when the authorized dealer not able to assist they refer you back to the keystone customer service. It is a vicious circle. You think when you spend upwards of 80,000 dollars you should be getting an RV that is good quality. Show less

The Cadillac of the RVs? NOT!!! Maybe a Yugo! We bought a brand new Keystone Outback Toy Hauler at the end of January 2022. The owner of a very prestigious RV Dealership told us that we are getting the CADILLAC of all the RVs. A year and a half later I'm starting to wonder if this is what they tell to all of their customers because nothing could be further from the truth. Things that broke within first three months: the water pump and the valve. Things that broke within the first six months: the bed ( the slideout is actually the support for the king bed ), the table. Things that broke within the first year: the toilet, the awning, the space heater ( furnace ) , the bathroom fan, the shower pan, the outside valve for the black tank, a lot of wood covering ( cabinets, door ) got damaged and peeled off, the awning lights ( not all of them but a few LEDs are not working anymore ) . The propane stove is fine but the oven is a joke, it turns off by itself every five minutes ( or less). Communication with the company was extremely difficult, almost non existent with sometimes more than two or three months between sending and receiving an answer to my emails. Although we kept all the documentation, the quotes and the invoices from the repair company ( including the broken parts and pictures of the defects ), in the end they only offered to pay for about a quarter of half of the repairs cost and the explanation was rude and borderline disrespectful. Such a shame that a beautiful RV lifestyle can be shattered by a company that has 12.6% market share but it's no wonder that the number went down from the years before. Show less

Started with not telling us about the added warrant that was 8000.00 the black and gray water tanks sensor never worked should been fix before we bought it now they charging it to warranty claim Now the pump motor controls hydraulic is out the only way to get it to them would be by helicopter cause u can’t hook up soon as they got cash I was nobody were in our 60s can’t just start over guess we will be homeless so if you want to throw money away buy from them Show less

Purchased a used 2012 230RS (same as the current 240URS) in 2018 for the front garage & 1/2-ton capability. It's been a great ownership experience. PROS: light weight, overall value, great relative build quality, front storage, a bath tub, outdoor cooking & TV hookup, high ground clearance. CONS: limited exterior storage, limited fresh H2O tank, decals fade quickly, must be mindful of load balance w/full H2O, no onboard genset. We can fit 2 full-size bikes, or a full-size and 2 to 3 kids bikes (65cc). Front garage allows space to put toolbox, picnic table, portable grill, & fold-down bunks give the boys their own room when setup. Having a 27-ft w/o side slides allows access to some parks/sites that limit slides or length <30. Cabinet & external storage is limited, wish it had a large pass-thru outside. If towing w/o a lot of weight forward & full H2O trailer handling degrades. We attend 8-14 races/yr, lots of backcountry & off-grid. Rear king bed is great. Nice having a real dining table unlike many toy haulers Downside is having to unload garage for boys to sleep up front, but if we're pulling roadside for a night they can sleep in rear bunks (coach & table fold). Rig can sleep 6 comfortably, 8 in a pinch if kids. 24ft pwr awning is nice - covers garage entry & then som. Wish it had larger tanks (43 gal fresh H2O) frame doesn't allow for addt'l tanks. Insulation proved great - no freezing H2O at temps in teens, easy to keep warm (unlike parents' Airstream). Only issue was H2O tank cracked from old age (now 10), but otherwise It's never let us down, and left a good impression of the brand. Show less

My wife and I purchased this rv in September of 2021, what a pile of crap, we've used it twice and have had issues with just about everything. I can't wait to get rid of it. Sorry keystone never again. Show less

We purchased this RV and are amazed at how much more room we have with the extra two slides. The garage is sectioned off and doubles as our guest quarters. The refrigerator is amazing and holds way more than we need for camping trips. We especially love the reclining seats with heat and massage. Fireplace and large TV is great for those cold windy rainy days in the Pacific Northwest. Show less

Lame american company with no quality standards reflected by a lame one year warranty where things break just outside the one year warranty. If a lame american believed in their lame product it would come with a warranty to last at least 5 years. The rude customer service people who don't care about a dam thing accept how they look in a mirror are no help and who seem to relish in the fact that you're just one month outside the lame one year warranty on the lame trailer. If I could take it back and get my money refunded I would right now. Big lame corporate america fleecing good hard working people while greedy CEO's skate without paying taxes while fleecing the hard working Americans. Lame! Do not buy a Keystone trailer, which is owned by Thor. Spend your money elsewhere. Show less

just purchased a 2022 keystone fuzion impact 5th toy hauler. (Not in drop down) the quality they put into one of these is horrible for the price tag, fireplace stop working before i even got done with the walk through at the dealer, fuel pump stop working on the walk through, also a few lights on the outside the wiring was not done right so the lights don't work. the back garage door was missing nuts that hold the door on the bottom and the length of the bolts aren't long enough to even go the lock nut they use so they wont stay in. it looks like the welds are from a 5th grader and some are broken on the frame. i dont expect this thing to hold up a year. i would not recommend anything keystone to anyone. Show less

We bought our Keystone Fusion 373 in January 2021 in Lake Havasu City, AZ. On September 10, 2021 we took it to JR motors for warranty work. It is now February 22nd 2022 and we still do not have our RV back. Parts have been unavailable to fix our Fusion, however, they have not stopped making them??? One of the parts we needed was a new microwave, the other was a part for a slide out. We've been without our RV for almost seven months. Stay away from this company!! Never again. Show less