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Keystone Park Model reviews

2.4 (19 reviews)
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Liveability
2.5
Overall quality
1.7
Floorplan
3.8
Driving/towing
2.4
Factory warranty
1.6

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19 ratings and reviews

Voted most helpful review

BENJI BOLL

North Dakota, USA

Reviewed on April 18, 2024

RV reviewed 2021 Keystone Residence 401LOFT view listing

1.4
This trailer is not well built. They left large holes in the floor under the back dresser which let mice and chipmunks in. There is a 18"X18" hole under the shower that was not filled so mice are plentiful in that area. There was another large hole behind the power inverter and panel which mice...read more
This trailer is not well built. They left large holes in the floor under the back dresser which let mice and chipmunks in. There is a 18"X18" hole under the shower that was not filled so mice are plentiful in that area. There was another large hole behind the power inverter and panel which mice used as a runway. They didn't plug any holes in under the sink either. The slide out with the double recliner leaked and they came out and said they fixed it... Well I opened up the camper this past weekend, put the slides out and the linoleum was wet. I pulled the double recliner out and the carpet was soaked and stained. The slide was in all winter so how does this happen. Keystone doesn't care because of no warranty. I bought the extended warranty which was 5 years and they say it is not their problem... This is a 2021 model. I am disgusted that they charge what they do for these Units and they are garbage. DON'T BUY ONE!!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Philip

Reviewed on July 5, 2023

RV reviewed 2019 Keystone Retreat 39LOFT view listing

2.6
Roof buckled and was denied by the structural warranty. Keystone stated a bunch of reason they wont cover it, after responding to each reason with a detailed response supporting my claim they responded with they are not discussing the matter any further. The Keystone Retreat group on Facebook is...read more
Roof buckled and was denied by the structural warranty. Keystone stated a bunch of reason they wont cover it, after responding to each reason with a detailed response supporting my claim they responded with they are not discussing the matter any further. The Keystone Retreat group on Facebook is full of unhappy customers. Some which can't get things covered within the 1 year warranty. It sounds like Keystone rather go to court than fix anything.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Dave ruhnke

Reviewed on March 8, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 30RLS view listing

2.4
The shower leak from day 1 they wouldn't fix it because they said I stepped on the drain I only have a shower you can't help but step on the drain I think they buy there shower from china. The manufacturer said they wouldn't cover it because it was my fault just for them to save a dime will...read more
The shower leak from day 1 they wouldn't fix it because they said I stepped on the drain I only have a shower you can't help but step on the drain I think they buy there shower from china. The manufacturer said they wouldn't cover it because it was my fault just for them to save a dime will never buy another Kestone product again.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Maddie

New York

Reviewed on October 3, 2022

RV reviewed 2013 Keystone Retreat 39FDEN view listing

4.8
I Love, Love, Love my Keystone Retreat 39FDEN. It's an older one, 2013, but is seems just like new. Everything works in it, and works well. I love the floorplan. It was made for a washer/dryer hookup, but I don't have a washer, so I use that big closet for storage. There is tons of storage...read more
I Love, Love, Love my Keystone Retreat 39FDEN. It's an older one, 2013, but is seems just like new. Everything works in it, and works well. I love the floorplan. It was made for a washer/dryer hookup, but I don't have a washer, so I use that big closet for storage. There is tons of storage in my camper.! I have the walk-through bathroom. I see that is not made anymore in the newer models - I don't know why, because I really like it. The bathroom is large, and private. The ceilings are high, and when guests come in my camper, I hear "Wow, there's so much room in here." It's awesome. I wouldn't trade my camper for anything. These Park Models are built to last, and they do.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
5.0
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Gary

Ontario

Reviewed on May 27, 2022

RV reviewed 2019 Keystone Retreat 391FKSS view listing

1.8
My wife and I purchased this park model in 2019, at 1st it was acceptable. You can definitely see the skimping on workmanship amd quality of products used. Our 1st problem was the TV which was replaced, power inverter replaced, last season we noticed water leakage from the bulk head above the...read more
My wife and I purchased this park model in 2019, at 1st it was acceptable. You can definitely see the skimping on workmanship amd quality of products used. Our 1st problem was the TV which was replaced, power inverter replaced, last season we noticed water leakage from the bulk head above the kitchen windows, only to find there was no sealant around the 2 exterior lights. This season spring of 2022 when we opened all seem fine, than I noticed water damage on the carpet near the fridge. I pulled out the fridge only to find the carpet soaked. I proceeded to pull off the walls and pull-up carpet to find significant water damage and mold growth. With little time left on the 3 yr structural warranty and started my claim with Keystone to just have it declined. Declined due to improper maintenance on my part. So no I would not recommend Keystone as a reliable option. Now I must cover the repairs and now I will be cover my trailer with the proper trailer covers in the off season.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Russell Blink

Ohio

Reviewed on March 6, 2022

RV reviewed 2014 Keystone Retreat 39BHQS view listing

2.0
Bought this RV new in 2014. Had it delivered and setup permanently in our campground early in the spring of 2015. What a piece of junk! Many many problems over the years. I could write a book. Main problems have been water damage in all 4 slides and water damage in the floor near the...read more
Bought this RV new in 2014. Had it delivered and setup permanently in our campground early in the spring of 2015. What a piece of junk! Many many problems over the years. I could write a book. Main problems have been water damage in all 4 slides and water damage in the floor near the sliding glass door. Poor design and construction are to blame for this. Another big problem is the ability of mice to get into the trailer. I have found many openings in the floor near the plumbing pipes and drains in the kitchen and bath, near the furnace, and in the wall between the living room and bathroom. You would think that Ketstone (MFG) would seal these penetrations when it was built? Well they didn't so the furry friends enjoy their winters in my camper. I think I just found the last remaining mice penetration point near the furnace yesterday. For some reason the factory had drilled holes in the floor near the furnace? 1" holes. Maybe they were going to run the propane gas line thru those holes but they didn't. The holes were left open to the under belly. I sealed them up and I am hoping this is the last time they will get in.,,, fingers crossed. In summary all I can say is this to anyone who reads this in advance of buying a RV both new or used. STAY AWAY FROM KEYSTONE TRAILERS. THEY ARE CRAP!!!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Debbie kirby

Maryland

Reviewed on September 17, 2020

RV reviewed 2014 Keystone Retreat 39FKSS view listing

2.2
Since owning the rev, we had leakage issues. Over the years we have been able to repair them, until now. We found a few soft spots in the kitchen and living room areas. Got an estimate of $8000 to have it removed from site and opened up to check for damage and start the repair. Insurance said they...read more
Since owning the rev, we had leakage issues. Over the years we have been able to repair them, until now. We found a few soft spots in the kitchen and living room areas. Got an estimate of $8000 to have it removed from site and opened up to check for damage and start the repair. Insurance said they don’t cover this type of problem. Keystone said we’re out of warranty. So we decided to open it up and boy did this make us sick to our stomachs. The amount of damage and rot is horrendous. We were able to pinpoint the main leak from the side slide window in the living room. That area has rotted under the back wall to the bathroom. The carpet, tile, subfloor, insulation, lower wood supports, all trashed. To fix this properly, the whole bathroom, shower will have to be disassembled. We are pretty sure that the issue started in the 7 months that it sat on the rv lot waiting to be sold. When we purchased it and had it put on our site, the 1st rain water poured in through the window. The dealer came out and fixed it, which the next rain, it still leaked. So my husband recaulked it. We are pretty sure that the slide end leaks have added to this issue, but the amount of damage has taken years to happen. So now what? We are paying $800 a month for an rv we can’t enjoy. I don’t know if it is even cost effective to repair. I do know this, keystone better be ready for me. Anyone else wanting to be reimbursed for their hunk of crap, please join me.
Livability
3.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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Earl Bowen

New York

Reviewed on July 28, 2020

RV reviewed 2018 Keystone Retreat view listing

2.0
Our first year owning this, the toilet leaked, footrest on lounge chairs broke, One AC Unit won’t keep it cool, second year roof leaks and floor is getting soft . Can’t find any leaks causing that just bad quality. Called Dealer and Factory, no one wants to stand behind it. I would not...read more
Our first year owning this, the toilet leaked, footrest on lounge chairs broke, One AC Unit won’t keep it cool, second year roof leaks and floor is getting soft . Can’t find any leaks causing that just bad quality. Called Dealer and Factory, no one wants to stand behind it. I would not recommend buying anything made by Keystone.
Livability
2.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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machellefranklin

Texas

Reviewed on March 6, 2020

RV reviewed 2019 Keystone Retreat 391FLFT view listing

1.0
Guys, just please dont even consider keystone.. I heard few bad things before buying one but figured cant please everyone so I went for a keystone. The worst mistake of my life. It just turned a year old and has warranty but keystone does not stand by it at all. Our rv is literally ruined from mold...read more
Guys, just please dont even consider keystone.. I heard few bad things before buying one but figured cant please everyone so I went for a keystone. The worst mistake of my life. It just turned a year old and has warranty but keystone does not stand by it at all. Our rv is literally ruined from mold bc no ventilation. This model does not have a exhaust fan in shower room so moisture is just so bad. We did everything to prevent it but here we are. After camp rids, expensive dehumidifiers, crack in windows.. still... mold issues! Bc they state condensation in the warranty papers they are good and dont gac e to cover any problems that come from it.. we let it sit and it has problems we stay in it and it has problems.. we literally threw away 70 grand with this.. it makes me so sick!! When we open our underbelly up it was covered so bad in mold. I had a misscarage and stayed sick bc of it!! We didnt kno it was mold under there and it grew within weeks.. trust me!! This is a huge issue with keystone!! Stay clear away!!
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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kevin hall

Texas

Reviewed on August 6, 2019

RV reviewed 2018 Keystone Residence 401LOFT view listing

2.0
Absolute crap! After a year of ownership and only towing it 12miles total from the dealer it is falling apart. AC won't turn on, fireplace is broken, slide is jacked sideways,shower fixture cracked, both recliners broke and now my septic tank has fallen off the bottom of the trailer.Spoke to...read more
Absolute crap! After a year of ownership and only towing it 12miles total from the dealer it is falling apart. AC won't turn on, fireplace is broken, slide is jacked sideways,shower fixture cracked, both recliners broke and now my septic tank has fallen off the bottom of the trailer.Spoke to keystone customer service and they were no help. Holiday world (the dealer)is even more incompetent. If you buy a trailer please know they are designed to break and the warranty is worthless.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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