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2019 Keystone reviews

3.4 (228 reviews)
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Liveability
3.6
Overall quality
2.6
Floorplan
4.1
Driving/towing
4.0
Factory warranty
2.6

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Voted most helpful review

Debra

Texas, USA

Reviewed on May 9, 2024

RV reviewed 2019 Keystone Sprinter 310KBS view listing

2.2
Where to start with this one? We bought the RV new to stay on property we have, so nothing wrong with it can be blamed on road travel. It is comfortable and we like the floor plan., but we've had one thing after another go wrong. Right off the bat, the entry door had to be slammed to close it. We tried ad... read more
Where to start with this one? We bought the RV new to stay on property we have, so nothing wrong with it can be blamed on road travel. It is comfortable and we like the floor plan., but we've had one thing after another go wrong. Right off the bat, the entry door had to be slammed to close it. We tried adjustments, etc., and finally discovered the keyhole plate was too big and wasn't installed properly. Took that off, and it closes normally. Within the first 6 months, the converter went out (in the middle of a Texas summer) and had to be replaced. The original toilet leaked and after some research on our own, we found out it had been recalled. They did send us a new one, that was cheap to say the least, but we installed it, after we replaced the cheap flange in the floor that had cracked. We ended up replacing it with one we purchased ourselves. We've replaced the water pump twice. The kitchen faucet leaks. The water heater has never worked on electric, only propane. The propane regulator was recalled. We have 2 refrigerators and have had to replace both control boards. The sound bar quit working. The outside cable/satellite connection has never worked. The outdoor kitchen light quit working. The kitchen vent hood quit working. The latest issue is that the drain pipe under the shower broke, which we were unaware of, water built up under the trailer on top of the lining underneath, which eventually collapsed sending not so pleasant smelling stagnant , animal poop-filled water everywhere, which leads me to the worst part. I found giant holes in each end of the frame of the RV that allowed critters to crawl in and set up house on top of the covering underneath and use it as a superhighway to climb up into the trailer through the giant holes they left everywhere a water, electric or gas line had to come up into the trailer from below. It took a lot of work and a lot of Great Stuff, but I think I finally have all the inside holes filled and haven't had anymore mice inside. The workmanship on this trailer is pitiful and support is nil. They should be ashamed for selling such a mess. If I could leave 0 stars for overall quality and support, I would. Buyer beware. We plan to upgrade, but it won't be to a Keystone.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Craig

Reviewed on August 19, 2023

RV reviewed 2019 Keystone Springdale 20th anniversary Living area in back view listing

1.8
I bought the camper new and had it placed on a seasonal site. It has no road miles except for initial moving to site. So far 2 of the 3 slide outs have to be opened and closed manually for closing for season. The 12 volt lighting system in front half of camper don't work. This yr just for kicks the grey water... read more
I bought the camper new and had it placed on a seasonal site. It has no road miles except for initial moving to site. So far 2 of the 3 slide outs have to be opened and closed manually for closing for season. The 12 volt lighting system in front half of camper don't work. This yr just for kicks the grey water tank fell out. So all in all it was probably a Friday built before a holiday weekend. I have contacted Keystone, but they must still be out for Covid. Wouldn't recommend to an enemy. Thanks for your time
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

JJ

Reviewed on August 3, 2023

RV reviewed 2019 Keystone Outback Ultra-Lite 210URS view listing

3.6
In the shop more than camping (so far...but there's hope). As seems much like another review on the very similar Keystone 240URS (also posted here), the main issue has been the slide base cracking and falling off (twice so far) - thin protective plastic piece that goes over the rollers on the underside of the... read more
In the shop more than camping (so far...but there's hope). As seems much like another review on the very similar Keystone 240URS (also posted here), the main issue has been the slide base cracking and falling off (twice so far) - thin protective plastic piece that goes over the rollers on the underside of the slide. Fortunately, unlike the other purchaser, Keystone authorized warranty work to fix this the first time (unlike the other buyer), but with the same adhesive and material as the original piece (as I understand). We managed to go camping twice after that during that summer, and then the RV sat parked for the fall and winter. Upon going out to de-winterize it in the immediately following spring season, it was observed that the slide base piece had just fallen off (the adhesive let go) while sitting parked over the winter. The keystone repair facility said this is the result of needing to use Keystone's direction on how to repair it the first time so not their fault or responsibility. They suggested I could talk with a Keystone rep. The Keystone rep reported that the warranty is expired, and the repair that was done was considered having lasted long enough, and they are not taking responsibility, but I could try an aftermarket extended warranty if I have one. Of course, the expensive extended warranty did not cover this. Fortunately and appreciatively, I managed to eventually get a discount from the Keystone repair facility (not the dealer who we bought this from) through my persistent complaining and got this second repair down to a not-insignificant $1200.00 from the original $1600.00 that was quoted. This problem has been in addition to a valve failing on the toilet and another on the black tank flush that each sprayed and flooded water all over the trailer (separate occasions), and a minor repair to the air conditioning that was installed incorrectly. A bunk mattress was also ripped when we bought it new, but that was rather insignificant. So while the floor plan is excellent for a small family, and the large rear slide of the king size bed is fantastic (i.e., you sleep parallel to the length of the trailer with no need to crawl over your sleeping partner), there certainly have been some frustrations. The folding bunk and cargo access door are very helpful and convenient. External shower on the door side of the trailer is also great. Lots of electrical plug ins. Please let it keep working and get through another winter. I'll aim to keep you posted. Good luck everybody.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Don Rule

Reviewed on July 9, 2023

RV reviewed 2019 Keystone Cougar 25RES view listing

2.4
This RV was at the dealership within the first six months. After that it went to the factory then returned to the dealership, this process took 16 months. We have had it out 3 times since then and now the fresh water tank has developed a leak in the bottom. This experience has been the worst that we have had.... read more
This RV was at the dealership within the first six months. After that it went to the factory then returned to the dealership, this process took 16 months. We have had it out 3 times since then and now the fresh water tank has developed a leak in the bottom. This experience has been the worst that we have had. If your thinking about a camper I would NOT recommend a keystone product.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Philip

Reviewed on July 5, 2023

RV reviewed 2019 Keystone Retreat 39LOFT view listing

2.6
Roof buckled and was denied by the structural warranty. Keystone stated a bunch of reason they wont cover it, after responding to each reason with a detailed response supporting my claim they responded with they are not discussing the matter any further. The Keystone Retreat group on Facebook is full of unhap... read more
Roof buckled and was denied by the structural warranty. Keystone stated a bunch of reason they wont cover it, after responding to each reason with a detailed response supporting my claim they responded with they are not discussing the matter any further. The Keystone Retreat group on Facebook is full of unhappy customers. Some which can't get things covered within the 1 year warranty. It sounds like Keystone rather go to court than fix anything.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Dave

Reviewed on June 15, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 30RLS view listing

1.4
Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the... read more
Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the manufacturer will never buy another RV from this company again I suggest you don't eather
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Donna

Reviewed on June 6, 2023

RV reviewed 2019 Keystone Montana High Country 331RL view listing

2.6
We bought this RV, montana high country 331rl, in Feb of 2019. Manufacture date was Oct 2018. I loved the floor plan. Unfortunately our first camping experience, May 2019, we found some issues. The bathroom door makes a grinding sound when you close it, which in the middle of the night is annoying. The freez... read more
We bought this RV, montana high country 331rl, in Feb of 2019. Manufacture date was Oct 2018. I loved the floor plan. Unfortunately our first camping experience, May 2019, we found some issues. The bathroom door makes a grinding sound when you close it, which in the middle of the night is annoying. The freezer didn't have a seal and didn't get cold enough to keep food frozen, the ice maker was not hooked in made a loud noise, (which is inaccessible unless you remove the refrigerator by taking out the slide), the black and gray tanks were labeled wrong ( good thing the health department did not inspect the campgrounds, as we were dumping into the gray tank), the leveling jacks were displaying error but camper was level and when the furnace was turned on it started to work but then went off and wouldn't come back on, which we found that the plastic bag the igniter came in was left on the igniter, installed and melted the first time we turned it on! It prevented the igniter from lighting. Once we peeled the plastic off , it worked but then we discovered the vents weren't connected and only the floor was heating! The place we bought from wanted us to bring it back, almost 200 miles, and it would get repaired, but reviews said it could take the whole camping season to get done because the service department sucks , plus we were already set up so we had the repairs done ourself. If you are parked in a shady area you are good as far as the AC but if you get even a few hours of sun be prepared to have it be cooler outside than inside the camper. The biggest flaw in this model is the windows. Out of 13 windows, 9 are crankouts that only go out about 5 inches. These crankout windows are useless! You don't get any outside airflow through them. We also have a sky light over the island, which looks nice but the sun beats in and heats up the camper faster, so we keep the shade pulled over it 24/7. After 1 camping season the microwave, a highpointe model, which was hardly ever used, kept blowing fuses. Come to find out the door was mounted wrong and when shut, shook the fuse, causing it to blow. Lastly we heard a popping sound one evening and saw that the awning was coming off the camper at one side. When inspected , it was attached with too small of screws. We bought molly screws and reattached the awning properly. I like the floorplan of this model and have looked at the new models of this camper and it is still built the same.! No thank you.... I would not purchase a new one nor do I recommend this model to others! We have learned looks are not everything. Our next camper, we will go through with a fine tooth comb, and look at functionality and reviews!
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Ken Hagge

Reviewed on April 23, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 22RBS view listing

4.2
Like anything else you HAVE TO TAKE CARE OF IT. We bought the 2019 keystone cougar 22rbs new. We take good care of it as it has always taken care of us. It's one of the best campers we've ever owned. We've never had any problems with anything. We pull it with a 2019 Chevy Silverado half ton. It pulls wonderf... read more
Like anything else you HAVE TO TAKE CARE OF IT. We bought the 2019 keystone cougar 22rbs new. We take good care of it as it has always taken care of us. It's one of the best campers we've ever owned. We've never had any problems with anything. We pull it with a 2019 Chevy Silverado half ton. It pulls wonderful! I would recommend this camper to anyone. Just keep in mind that like anything else, when buying used it all depends on how the previous owner took care of it .
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

J wolfer

Reviewed on April 2, 2023

RV reviewed 2019 Keystone Montana 3791RD view listing

5.0
Enjoyed living in the RV for 4 + years and traveling. We traveled around the states sight seeing and meeting people everywhere Its a comfy cozy RV with a fireplace for cold winter nights .We did add a larger TV to the livingroom. Time to move to live by the grandkids!... read more
Enjoyed living in the RV for 4 + years and traveling. We traveled around the states sight seeing and meeting people everywhere Its a comfy cozy RV with a fireplace for cold winter nights .We did add a larger TV to the livingroom. Time to move to live by the grandkids!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Dave ruhnke

Reviewed on March 8, 2023

RV reviewed 2019 Keystone Cougar Half-Ton 30RLS view listing

2.4
The shower leak from day 1 they wouldn't fix it because they said I stepped on the drain I only have a shower you can't help but step on the drain I think they buy there shower from china. The manufacturer said they wouldn't cover it because it was my fault just for them to save a dime will never buy anot... read more
The shower leak from day 1 they wouldn't fix it because they said I stepped on the drain I only have a shower you can't help but step on the drain I think they buy there shower from china. The manufacturer said they wouldn't cover it because it was my fault just for them to save a dime will never buy another Kestone product again.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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