2024 Keystone reviews

Tankless water heater stopped working after one week and being under warranty keystone would not refund the full amount we paid to replace it. We had many issues with our 2024 alpine. I doubt we’ll ever get another one. Very disappointed. Very expensive living. Show less

We recently upgraded to the Cougar 32RLI, we were looking for more area in the living room, kitchen and bedroom this fit all of those needs. The great amount of storage, electrical and USB outlets also sold us. When we were looking we thought the bathroom layout was good, however, this is the one room I think they fell short on design and practical functionality. Unless you are 6 foot tall (I am 5 ft 5 inches) it is impossible to reach the switch to open or turn on the ventilation fan. I have rigged up a stick so be able to reach it. A more accessible switch would have been nice. The other thing we first thought was that the cabinets were great for storage, however, they are so deep unless you are tall or add pull out shelves it is a waste of space. The lower open shelf would be great for adding a pull out shelf but the toilet is higher and would impede a shelf from extending more than a few inches. Finally the doors on the cabinets open over the toilet and don’t give you much room to get to anything you may have stored there. Other than the bathroom we are extremely happy with this model and will learn to live with these few issues. Show less

I tried to order a fuzion 419 from keystone. They don't offer they discontinued options in 2024 that they offered in 2023 and refused to add them on. Then I did order one with the options that were available on their form and website. They took my down payment and agreed to build it, but would nit add anything extra. Then 2 weeks before it was supposed to be complete they called and decided not to fulfill the options we had agreed upon. At this point we agreed on a different package. Then one week later, when it was supposed to be completed in just a few days. They called and would not fulfill the agreement again! At this point I canceled the order. They were so hard to work with! Would not fulfill the order they agreed upon. Crappy company to deal with! It made me give stars as reviews, I can not say the quality or anything because they would not build the 5th wheele we agreed upon. Show less

Our Dissatisfaction Is Not With The People But With The Product. We Purchased A 2024 Keystone Montana And For A Few Days We Loved It…. We’ve Had It Appox 5 Months And I Think The Repair Man Should Just Move In. Awnings Wouldn't Work, Had Them Fixed Now One Awning Wont Work Because The Motor Is Shot ! We’ve Only Used The Awning A Few Times. One Of The Faucets In The Two Sink Bathroom Had To Be Replaced And Now The Other One Needs Replacing. The Ice Maker Hose Leaked And Was Fixed. The Black Water Tanks Were Hooked Up Backwards And Had That Fixed. The Brand New Fridge Stopped Working And The Motherboard Is On Order. The Microwave Vent Leaked And We’ve Had Lakes Under Our Stove And Into Our Kitchen. Today They Sealed The Vent Hopefully No Permanent Damage Is Done. The Furniture Is The Same Brand As Our Last Trailer A 2019 Grand Design But Is Of Lesser Quality. Hidabeds Are Vertually Useless And Already The Controls On The Recliners Are Malfunctioning. The Motor On The Tv To Make It Rise Up From The Counter Has Sounded Like Its On Its Last Leg Since We Got It. To Say The Least We Are Not “Happy Campers” Show less

Horrific build quality ruins an otherwise good RV. My wife and I took the big leap from a $10k camper to a brand new Keystone Cougar, spending way more than we ever have on something like this. We like the floor plan (minus a few nits) but the build quality is so bad it has ruined the entire experience and leaves me wondering what is going to go wrong next. Everything from the AC malfunctioning, clogged water lines, fasteners missing, cabinet doors with malfunctioning and grossly misaligned latches, leaky compartment doors, leaking and malfunctioning water system, stinky sewage tank (in camper)... The list goes on. I started finding these issues the day we brought it home and just continue to find them. It doesn't help that the dealership (Camping World) is so incredibly inept that their repairs cause more damage than they fix, but the issues originate with the Keystone (lack of) quality. Show less