2023 Keystone reviews

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

We should have done more homework before buying. Bought in 2023, stored until 2025. Moved in January of 2025, there have been nothing but problems. GFI receptacle tripping, with nothing running on the circuit. Some of the wall panels have started pealing and rippling. The freshwater storage tank leaked the first time we used it. The air conditioners do not cool things down during the summer months. POOR, POOR, POOR INSULATION. (everywhere) We planned on living in this, my wife and I have just retired. Very poor decision to purchase this brand. Research before you buy!! Show less

We bought the 5th wheel new in July. When we went through our walk through the slide wouldn't open, so we had to go back for a different walk through a few weeks later. Luckily for us, it was raining that day, because the bathroom skylight was leaking heavily, so we postponed again. When we got back to the dealer again for the walk through we water heater wasn't working, so again we postponed the walk through. Come to find out Keystone never wired the water heater... so we finally go to our walk through months later and the shore power didn't work. The socket wasn't wired properly.. so once again we left it at the dealer... so now we were pushing our Christmas in Arizona back because we were looking at mid-December for the walk through. All this time I was calling Keystone trying to get them off their hands and pay for the repairs. They did eventually, but it was months waiting.. Now, after our 4th camping trip the auto leveling system isn't working... Of course, it is out of warranty, because the 1 year warranty ended 4 months after we took possession of the camper. We are looking to upgrade now, but I will never buy another Thor (parent company) Product again, and won't even look at a Keystone. Show less

For over a year, we have planned to purchase this model, and finally made the decision to purchase one from a private owner in TN. It was a older couple, that didn't do much to keep it in good condition, so I am playing catch up with things like updates to the In-Command equipment. We still love t he floor layout, one of the reasons we wanted this model was the layout of the 2 lounge fold out chairs, that line right in front of a 50" TV, very similar to our layout at home. All the fancy tech I don't need, but it is sure is nice to the Auto Level is very useful. We have yet to figure out the Solar Charging system but will eventually. Overall, still an awesome setup for a couple or small family for camping. We Love it! Show less

The floor plan is perfect for me and my dog. It has some nice features like solar panel, blue tooth and plenty of storage. However, quality of the construction has been horrible. I have had blinds go bad racks falling of the wall, trim failing all over the unit, roof problems within first 6 months, etc…common phases I hear frequently at the parks I travel is “ they don’t build them like they use to”! When I have been asked about my unit, I say simply don’t waste your money! I understand that there are about 4 major manufacturers, but I certainly have not been happy with Keystone. Show less

I would give it a Zero if it would let me. We purchased a Montana 3761FL in April of 2023. We have had nothing but trouble with the gas furnace in cold weather. We live in it and you can freeze to death when the temp is 22 or below. Keystone doesn't seem to care that we are having furnace problems and the dealership, Bankston Motor Homes in Huntsville, Alabama isn't any better. We are disgusted with it and now can't sell it for what we owe on the piece of garbage Keystone Montana. Call me before you buy one. Show less

We have own this trailer for 1 and half year. The first 11 month it was in the shop 5 months with different things. water coming in the slides in bedroom and living room slides. We had a nail going through the rubber roof they would not fix , had panel come off they would not fix. They say it is 4 season ,not so. There is no insulation in the cone so at 18 the water is froze up .Ther is a lack of insulation in the slideouts. The underbelly is not insulated I have done alot of insulating to help the underbelly to help in colder weather. We had alot of trouble with furnace. to. This is a 2023 Montana High Country 373 Rd. I advice not to buy a Keystone unless you enjoy it be in the shop and have lots of troubles Show less

Do not buy a keystone product. My 20 23 passport has been nothing but a hunk of s*** since I've bought it. I am working in a disaster area on the Virginia and North Carolina line and have been down here for about 4 weeks The air conditioning is out for the fourth time this year. The refrigerator was out all last year. Tonight is supposed to get down to 30 and now the heater is out. The side of the camper is pulling loose and the awning motor has broken. I have used this thing successfully 19 days and last year and a half. Now I'm going to have to drag off this job working in the disaster area because I have no heat. Keystone needs to get their act together they used to be a great camper now they are the Yugo of the camper industry. I need to know where to drop this hunk of s*** off at in Elkins Indiana so they can see what type of crap they're putting out there on the road. There needs to be some type of consumer relations or class action lawsuit against s*** like this. Show less

Love the layout. Overall construction quality is average. Several trim pieces have had to be replaced, table had to be screwed back in the wall after the first trip. Shower leaked from not being sealed properly. Cabinet construction is not the best. Tankless Water heater is too far from the shower and kitchen so it is a 20 second wait for water to heat up. However, the size of the unit and the overall layout are wonderful for a couples camper. Show less

We bought this 5th wheel brand new in 2023 and travelled in it full time. We absolutely loved the layout and the features, but ultimately it only lasted 18 months and about 15k miles. The RV was a problem from day 1. We towed it home and within a couple of days realized they had damaged a wire and pinched it against the metal wall studs, which was a SERIOUS fire hazard. Luckily it was caught early. The next few months were riddled with multiple problems from holes drilled in sewer vent pipes, improperly installed gaskets and failed leveling system. Keystone paid for mobile techs each time, but not without pushback. At the 3 month mark we found one of the cross members had already broken and had to have a mobile welder come and repair our 3 MONTH old frame. Over the next 15 months we had more and more problems from shoddy workmanship. The bedroom slide (Schwintek) failed multiple times, even after being fully replaced. We finally determined it was because the wall studs were all broken. We also started having more frame issues as we reached the 16 month mark, so the point that 4 more cross members had failed (the repaired one was the only one still holding up). It took almost 3 months of fighting with Keystone to come to a resolution on the issue. Show less