2023 Keystone reviews

Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on the inside fell down and the insta hot water heater won’t stay hot and the awning bars bent when we went to put it in one night, the sides are coming apart and the roof does not match up with the wall so any load up there will cave it in. It’s a lemon. Not very well built for money you pay. Can’t wait to take to dealer with all the problems. Show less

Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were a lot of cosmetic items that had to be addressed. Trim falling off, speaker covers falling off, outdoor fridge that was tearing up the compartment. Compartment doors that were hanging and binding, lighting that wasn't working, the facet in the sink fell off, cabinet drawers that wouldn't close properly and the list went on. After 2 months in the dealer we went to pick it up and several of the items that were written up weren't fixed so we left it. Went back a week later and now the batteries were dead even though this trailer has solar panels to charge the batteries. We left it again we go back in another week and they tell us that we must have turned off the solar panel disconnect, we didn't. That next weekend we went camping again. As we're driving up the mountain I see something flapping in the wind but can't pull over as we're climbing a 6% grade. When we could pull over we found all the rubber molding that covers the screws was coming off. We get to the camp site and start setting up,The first thing we notice when we open the door was the trailer is full of dirt. We found that two of the windows were sealing allowing dirt to get in the trailer, everything was covered in dust, finedirr. Then when leveling and unpacking. I noticed the aluminum siding on the trailer was warping and coming loose at the wheel wells. The bedroom door wouldn't close, the window shades wouldn't stay up, more interior trim falling off and a hot water heater that only intermittently worked. By the time we got back to town we took it back to the dealer with another laundry list of problems. I regret buying this Keystone Hideout and Keystone has been very flippant saying they will fix it. At this point nothing less than buying this trailer back from me would satisfy my frustration and disappointment. Show less

We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!! Show less

We bought a Montana because they were known for their quality and reliability. Unfortunately in 2021 that all changed, and this rv has been nothing but problems. In the very first week of ownership I found the power wire wrapped around an aluminum stud with the insulation stripped bare, an extreme fire and shock hazard. That was just the tip of the iceberg. 2 months later the leveling system started failing more frequently and had to be replaced. Then I found a broken cross member that had to be welded back together. Another mom the later I found the only screws holding the medicine cabinet up were the ones screwed into the black tank vent pipe. The master br slide has been a problem for months. Even after complete replacement, it only lasted 3 weeks before having problems again. Due to his the bedroom floor has been damaged multiple times. The main slide roof began sagging so much water would run into the living room and had to be jacked up and restructured. After about 8 months the door became difficult to close, and wouldn't stay closed while driving, even with the dead bolt locked and grab handle closed. This entire thing is just a total pile of junk, and most likely won't last the full length of its 3 year structural warranty. Show less

Loved the layout BUT Keystone products are terrible. The craftsmanship and quality of their products are garbage. Shelly who is a keystone manager, never returns calls and avoid you at all costs. We bought the trailer at Camping World and the have been great, working with us and doing what they can. Thank you for that! I would NEVER EVER recommend a Keystone product and I know so many others who are also having major problems with their Keystone. The product and company don’t care about you after you buy it and that sucks. Never buy a Keystone but definitely go to Camping World for a purchase of another trailer. Show less

The rear bedroom never gets warm - the furnace works great but the duct work restricts the air to that room so it only gets 10 degrees warmer that the outdoor temp and at 30 degrees out side that make the room 40 degrees - and keystone will not fix the problem. It is supposed to be a four season camper tested to 0 degrees. HA Show less

When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door breaking because of such poor quality. GFCI blowing all the time because of poor quality. Trailer is very unstable. Only has 4 support jacks but should have had 6 for this big and heavy of a 5th wheel. Warranty work can take months. Can't do that when it is your only living quarters. Living in it full time and repairs are almost needed daily. Look closely before you buy anything from Keystone. This industry really needs a wakeup call. Show less

I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causing a leakage issue behind the canopy. Too many other problems for this small space, and up until now Keystone has covered the parts and repairs. But my biggest concern is the refrigerator stopped working . The dealership evaluated the issue and said a $300+ repair is needed to replace a wiring diode kit. Keystone will not authorize the repair, stating that “fuses” are not covered. So after six days of use, I have an unusable fridge unless I fork over $300 to fix something I had no control over. I don’t think that’s acceptable after giving them over $40k for a trailer. Show less

This thing is junk. Everything I touch in it breaks. I ha been a camper owner for 20 years. I purchased this in June and it has been in the shop from the time I bought it. I have used it 1 day. The refrigerator had to be replaced. The shower leaked the GFI breaker had to be replaced. A hole in the insulation of the slide out. Just went to clean the plexiglass in the skylight and it popped out. This is the worst built camper I have ever seen. Fuck keystone. They was a quality brand before Warren Buffett bought them out. I have used this camper 1 day in 3 months. Show less

We have purchased 6 brand new Keystone Rv’s in the past 10 years including travel trailers and Fifth Wheels. With each new RV we have encountered changes for the good and the bad. In a perfect world we would be able to order the exact features we would like to have just as you can with auto products. Pros: Great Design, tows easily , spacious with lots of windows and an extra storage area outside. It offers a small outdoor kitchen with a small refrigerator and cooking griddle. Cons: Tankless water heater, takes too long for hot water to get to kitchen sink and doesn’t maintain heat thus wasting water. The outdoor stove vent is so high that you need a step stool to open and close it. The microwave sits too high so it’s hard to get food in and out of it. The roof vents were not caulked well enough so we had leaking in the bathroom shower and vent. Inside the vent surround screws were tightened too much that the plastic cracked. Keystone needs more quality control and inspections! The overhead cupboards open by lifting the door up with no catch to keep them open making it difficult to get into to get things out of them put things away. CHEAP Theater Seating is made with cheap faux plastic which clings to you when you move in the seat. Due to the cheap recliners the leg rest catches when putting up and wears off the faux plastic on the sides. The bedroom has push button lights which are hard to reach to turn on & off unless you’re a tall person. A simple light switch would have been a minimal cost and more convenient for the customer. Comparing the steps between Lippert and MORryde there’s no question about it that Lippert is the better step with the wider footprint. The outdoor handle coming into the camper has gotten smaller making it more difficult for persons with disabilities to get up the steps. Keystone has cut corners on too many things trying to save money. The quality goes down and the cost goes up. This is a problem with all brands of campers. Show less