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2023 Keystone reviews

2.4 (17 reviews)
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Liveability
1.8
Overall quality
1.8
Floorplan
3.8
Driving/towing
3.2
Factory warranty
1.6

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Voted most helpful review

Charlene Hall

Ontario, Canada

Reviewed on January 18, 2024

RV reviewed 2023 Keystone Montana 3857BR view listing

1.4
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginni... read more
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until it’s time to get stuff done. Our service person at keystone hasn’t answered a single email in weeks and since there is an “owners dedicated email” one would think that would help but it doesn’t. The last conversation I had with them was to advise me I’d missed some of their “small print” (their words) and that they don’t cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks). Do yourself a favour stay away from Keystone. They aren’t the company they used to be. Oh and don’t ask to speak to a manager because they apparently don’t have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Helpful (10)

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Voted most helpful review

T. HUCKABY

Texas, USA

Reviewed on January 9, 2024

RV reviewed 2023 Keystone Outback 330RL view listing

2.2
MY NEPHEW IS HAVING THE SAME ISSUES AS THE REST OF YOU. HE BOUGHT HIS KEYSTONE TO LIVE IN AND HAS HAD NOTHING BUT PROBLEMS WITH THIS BRAND NEW RV SINCE HE GOT IT. ITS A LEMON.....DAY 1, BLOWOUT ON TIRE COMING FROM THE LOT, HAD TO REPLACE ALL 4 TIRES ON IT TO PREVENT HAVING MULTIPLE BLOWOUTS. NO WARRANTY ON CH... read more
MY NEPHEW IS HAVING THE SAME ISSUES AS THE REST OF YOU. HE BOUGHT HIS KEYSTONE TO LIVE IN AND HAS HAD NOTHING BUT PROBLEMS WITH THIS BRAND NEW RV SINCE HE GOT IT. ITS A LEMON.....DAY 1, BLOWOUT ON TIRE COMING FROM THE LOT, HAD TO REPLACE ALL 4 TIRES ON IT TO PREVENT HAVING MULTIPLE BLOWOUTS. NO WARRANTY ON CHEAP TIRES, HAVE TO GET WITH MANUFACTURER. BOLTS IN FLLORING, GREY WATER SEWAGE LEAKING, TRIM FALLING RANDOMLY, GFCI FRIED 3 TIMES, FIREPLACE SHORTING OUT, FLOOR DROPPING OUT OF SLIDEOUT, HOT WATER HEATER NOT WORKING, NO POWER TO OUTLETS, SO MUCH MORE. KEYSTONE USE TO BE JAYCO, NOT SURE IF YOU ALL ARE FAMILIAR WITH JAYCO BUT THEY WERE AROUND BACK IN THE 80S AND HAD THE SAME LOW QUALITY RVS AND POPUPS. GOOGLE MASSIVE LAWSUIT AGAINST THEM IN CALIFORNIA THAT JAYCO LOST, THIS IS WHY THEY CHANGED THE NAME BUT STILL SELL THE SAME CRAPPY PRODUCTS. SEEMS NOW THAT THEY NEED TO BE FACING ANOTHER MASSIVE LAWSUIT IN 2024 UNDER THE NAME KEYSTONE. I HAVE RECOMMENDED THAT MY NEPHEW FILE UNDER LEMON LAWS AND HIRE N ATTORNEY BECAUSE THE BACK AND FORTH CONTINUES AND THIS IS TOO MUCH MONEY TO JUST BE AT A LOSS. I RECOMMEND YOU ALL DO THE AME. THIS IS A SHAME THAT THEY ARE EVEN ALLOWED TO CONTINUE MANUFACTURING RVS AT THE RISK OF COSTING SOMEONE THEIR LIFE BECAUSE OF FAULTY WIRING FROM THE MAUFACTURER. THESE THINGS BURN LIKE TISSUE PAPER. I WOULD NEVER BUY JAYCO BACK THEN AND SURE AS HELL WOULDNT BUY KEYSTONE. I HAVE HAD RVS OVER THE LAST 25 OR 30 YEARS AND NEVER HAD THESE ISSUE. I RECOMMEND YOU DO YOUR RESEARCH ON THE BACKGROUND OF THESE COMPANIES BEFORE PURCHASING. ALL THIS IS HAPPENING WITH HIS RV AND HE LIVES IN IT IN A CAMPGROUND, NOT EVEN PULLING ACROSS THE STATES. TEXAS
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Lee jensen

Reviewed on November 29, 2023

RV reviewed 2023 Keystone Cougar 26 view listing

1.2
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on ... read more
Well we left Washington heading to Arizona and the fender loss all the screws bend backwards and breaks in half, the a/c cover blows off and breaks. The trim around the door on the outside comes off. Then the refrigerator falls out from the wall. The shower has water coming from under shower pan. The trim on the inside fell down and the insta hot water heater won’t stay hot and the awning bars bent when we went to put it in one night, the sides are coming apart and the roof does not match up with the wall so any load up there will cave it in. It’s a lemon. Not very well built for money you pay. Can’t wait to take to dealer with all the problems.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Chuck Paynter

Reviewed on October 13, 2023

RV reviewed 2023 Keystone Hideout 258LHS view listing

1.4
Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were... read more
Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were a lot of cosmetic items that had to be addressed. Trim falling off, speaker covers falling off, outdoor fridge that was tearing up the compartment. Compartment doors that were hanging and binding, lighting that wasn't working, the facet in the sink fell off, cabinet drawers that wouldn't close properly and the list went on. After 2 months in the dealer we went to pick it up and several of the items that were written up weren't fixed so we left it. Went back a week later and now the batteries were dead even though this trailer has solar panels to charge the batteries. We left it again we go back in another week and they tell us that we must have turned off the solar panel disconnect, we didn't. That next weekend we went camping again. As we're driving up the mountain I see something flapping in the wind but can't pull over as we're climbing a 6% grade. When we could pull over we found all the rubber molding that covers the screws was coming off. We get to the camp site and start setting up,The first thing we notice when we open the door was the trailer is full of dirt. We found that two of the windows were sealing allowing dirt to get in the trailer, everything was covered in dust, finedirr. Then when leveling and unpacking. I noticed the aluminum siding on the trailer was warping and coming loose at the wheel wells. The bedroom door wouldn't close, the window shades wouldn't stay up, more interior trim falling off and a hot water heater that only intermittently worked. By the time we got back to town we took it back to the dealer with another laundry list of problems. I regret buying this Keystone Hideout and Keystone has been very flippant saying they will fix it. At this point nothing less than buying this trailer back from me would satisfy my frustration and disappointment.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Teresa Reece

Reviewed on October 12, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

3.4
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have ... read more
We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!!
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

EVoltsge00

Reviewed on October 9, 2023

RV reviewed 2023 Keystone Montana High Country 351BH view listing

2.2
We bought a Montana because they were known for their quality and reliability. Unfortunately in 2021 that all changed, and this rv has been nothing but problems. In the very first week of ownership I found the power wire wrapped around an aluminum stud with the insulation stripped bare, an extreme fire and sh... read more
We bought a Montana because they were known for their quality and reliability. Unfortunately in 2021 that all changed, and this rv has been nothing but problems. In the very first week of ownership I found the power wire wrapped around an aluminum stud with the insulation stripped bare, an extreme fire and shock hazard. That was just the tip of the iceberg. 2 months later the leveling system started failing more frequently and had to be replaced. Then I found a broken cross member that had to be welded back together. Another mom the later I found the only screws holding the medicine cabinet up were the ones screwed into the black tank vent pipe. The master br slide has been a problem for months. Even after complete replacement, it only lasted 3 weeks before having problems again. Due to his the bedroom floor has been damaged multiple times. The main slide roof began sagging so much water would run into the living room and had to be jacked up and restructured. After about 8 months the door became difficult to close, and wouldn't stay closed while driving, even with the dead bolt locked and grab handle closed. This entire thing is just a total pile of junk, and most likely won't last the full length of its 3 year structural warranty.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
2.0
Factory warranty/support
2.0
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Kathleen

Reviewed on October 2, 2023

RV reviewed 2023 Keystone Bullet 269RLS view listing

2.2
Loved the layout BUT Keystone products are terrible. The craftsmanship and quality of their products are garbage. Shelly who is a keystone manager, never returns calls and avoid you at all costs. We bought the trailer at Camping World and the have been great, working with us and doing what they can. Thank you... read more
Loved the layout BUT Keystone products are terrible. The craftsmanship and quality of their products are garbage. Shelly who is a keystone manager, never returns calls and avoid you at all costs. We bought the trailer at Camping World and the have been great, working with us and doing what they can. Thank you for that! I would NEVER EVER recommend a Keystone product and I know so many others who are also having major problems with their Keystone. The product and company don’t care about you after you buy it and that sucks. Never buy a Keystone but definitely go to Camping World for a purchase of another trailer.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Steve Millard

Reviewed on September 27, 2023

RV reviewed 2023 Keystone High Country 381TB view listing

2.6
The rear bedroom never gets warm - the furnace works great but the duct work restricts the air to that room so it only gets 10 degrees warmer that the outdoor temp and at 30 degrees out side that make the room 40 degrees - and keystone will not fix the problem. It is supposed to be a four season camper tested... read more
The rear bedroom never gets warm - the furnace works great but the duct work restricts the air to that room so it only gets 10 degrees warmer that the outdoor temp and at 30 degrees out side that make the room 40 degrees - and keystone will not fix the problem. It is supposed to be a four season camper tested to 0 degrees. HA
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Will T

Reviewed on September 15, 2023

RV reviewed 2023 Keystone Cougar 326RDSWE view listing

3.0
When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door brea... read more
When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door breaking because of such poor quality. GFCI blowing all the time because of poor quality. Trailer is very unstable. Only has 4 support jacks but should have had 6 for this big and heavy of a 5th wheel. Warranty work can take months. Can't do that when it is your only living quarters. Living in it full time and repairs are almost needed daily. Look closely before you buy anything from Keystone. This industry really needs a wakeup call.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Kenneth Moore

Reviewed on September 5, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

2.2
I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causin... read more
I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causing a leakage issue behind the canopy. Too many other problems for this small space, and up until now Keystone has covered the parts and repairs. But my biggest concern is the refrigerator stopped working . The dealership evaluated the issue and said a $300+ repair is needed to replace a wiring diode kit. Keystone will not authorize the repair, stating that “fuses” are not covered. So after six days of use, I have an unusable fridge unless I fork over $300 to fix something I had no control over. I don’t think that’s acceptable after giving them over $40k for a trailer.
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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