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Keystone 5th Wheel reviews

3.6 (943 reviews)
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Liveability
3.9
Overall quality
3.1
Floorplan
4.3
Driving/towing
4.2
Factory warranty
2.5

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943 ratings and reviews

Voted most helpful review

Lori Moore

British Columbia, Canada

Reviewed on March 1, 2024

RV reviewed 2024 Keystone Montana High Country 305RL view listing

2.4
Our Dissatisfaction Is Not With The People But With The Product. We Purchased A 2024 Keystone Montana And For A Few Days We Loved It…. We’ve Had It Appox 5 Months And I Think The Repair Man Should Just Move In. Awnings Wouldn't Work, Had Them Fixed Now One Awning Wont Work Because The Motor Is S... read more
Our Dissatisfaction Is Not With The People But With The Product. We Purchased A 2024 Keystone Montana And For A Few Days We Loved It…. We’ve Had It Appox 5 Months And I Think The Repair Man Should Just Move In. Awnings Wouldn't Work, Had Them Fixed Now One Awning Wont Work Because The Motor Is Shot ! We’ve Only Used The Awning A Few Times. One Of The Faucets In The Two Sink Bathroom Had To Be Replaced And Now The Other One Needs Replacing. The Ice Maker Hose Leaked And Was Fixed. The Black Water Tanks Were Hooked Up Backwards And Had That Fixed. The Brand New Fridge Stopped Working And The Motherboard Is On Order. The Microwave Vent Leaked And We’ve Had Lakes Under Our Stove And Into Our Kitchen. Today They Sealed The Vent Hopefully No Permanent Damage Is Done. The Furniture Is The Same Brand As Our Last Trailer A 2019 Grand Design But Is Of Lesser Quality. Hidabeds Are Vertually Useless And Already The Controls On The Recliners Are Malfunctioning. The Motor On The Tv To Make It Rise Up From The Counter Has Sounded Like Its On Its Last Leg Since We Got It. To Say The Least We Are Not “Happy Campers”
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Sandra Bunnell

Pennsylvania, USA

Reviewed on February 21, 2024

RV reviewed 2022 Keystone Montana 3855BR view listing

1.8
We purchased our RV from Camping World in Harrisburg Pa and have had nothing but problems since the beginning. Took it in to be repaired, it was there for over a month. Then we get it back and it's worse. They say Keystone will not cover it, I track out to them am ignored, told my warranty ended. Show them em... read more
We purchased our RV from Camping World in Harrisburg Pa and have had nothing but problems since the beginning. Took it in to be repaired, it was there for over a month. Then we get it back and it's worse. They say Keystone will not cover it, I track out to them am ignored, told my warranty ended. Show them emails that I set up the service before it ended but they dissent spell out the problem and Camping World is not helping. I have reached out to everyone from lower to higher ups with no response or was treated likes I was the problem. Stay away from both of these companies, they are not for the customer!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Steve Harvey

Iowa, USA

Reviewed on February 19, 2024

RV reviewed 2018 Keystone Montana 3810MS view listing

5.0
2018 Keystone Montana 3810ms 4 SEASONS 41foot 5th wheel with 2 opposing LARGE slides with living, dining room, and kitchen and 1 large slide with bedroom, wardrobe, and bathroom . Pulled very little. Service records from warrant dealership show serviced and inspected yearly.... read more
2018 Keystone Montana 3810ms 4 SEASONS 41foot 5th wheel with 2 opposing LARGE slides with living, dining room, and kitchen and 1 large slide with bedroom, wardrobe, and bathroom . Pulled very little. Service records from warrant dealership show serviced and inspected yearly.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

John Russell

Texas, USA

Reviewed on February 18, 2024

RV reviewed 2021 Keystone Springdale SG340FWBH view listing

5.0
My family fell in love with the layout of this rear bunkhouse 5th wheel. It is listed in the light weight group that means you can easily pull with a 3/4 ton gasser. It actually pulls better than expected with no tail wag. The kitchen/living room area is very ope with two recliners, fireplace, and u shaped di... read more
My family fell in love with the layout of this rear bunkhouse 5th wheel. It is listed in the light weight group that means you can easily pull with a 3/4 ton gasser. It actually pulls better than expected with no tail wag. The kitchen/living room area is very ope with two recliners, fireplace, and u shaped dinette. The rear bunk house is amazing with lots of space for the kids. Two bunks plus lower couch that folds out into a bed also. Three TV hook ups make this a great RV for those rainy weekends inside. I would highly recommend this RV to my friends as it’s a great investment for family and friends
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Jennifer

Ontario, Canada

Reviewed on February 5, 2024

RV reviewed 2021 Keystone Arcadia 3660RL view listing

2.2
Looks are deceiving. This is probably one of the first built fifth wheels and Keystone takes no responsibility. We had to fully replace 18 trusses due to poor manufacturing and design. The trusses were made with 1x2 and didn't reach the side walls. The roof is rated to walk on, yet it can barely hold t... read more
Looks are deceiving. This is probably one of the first built fifth wheels and Keystone takes no responsibility. We had to fully replace 18 trusses due to poor manufacturing and design. The trusses were made with 1x2 and didn't reach the side walls. The roof is rated to walk on, yet it can barely hold the weight of an average sized person. Keystone natually blamed snow load despite a mild and minimal snow. It cost us over 12k to fix. Keystone won't help! Half our roof wasnt insulated and the living/dining room pullout was sagging. Fridge stopped working on our second season. Many minor fixes had to be made aswell to trim, wiring, leaky sink. Beauty is only skin deep, look beyond and you'll see all the flaws. Run don't walk from this trailer!!
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Charles Scheel

Oregon, USA

Reviewed on January 31, 2024

RV reviewed 2022 Keystone Cougar 368MBI view listing

4.6
Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying.... read more
Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Charlene Hall

Ontario, Canada

Reviewed on January 18, 2024

RV reviewed 2023 Keystone Montana 3857BR view listing

1.4
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginni... read more
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until it’s time to get stuff done. Our service person at keystone hasn’t answered a single email in weeks and since there is an “owners dedicated email” one would think that would help but it doesn’t. The last conversation I had with them was to advise me I’d missed some of their “small print” (their words) and that they don’t cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks). Do yourself a favour stay away from Keystone. They aren’t the company they used to be. Oh and don’t ask to speak to a manager because they apparently don’t have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

doug urquhart

Florida, USA

Reviewed on January 1, 2024

RV reviewed 2022 Keystone Sprinter 30RL view listing

2.0
What a piece of junk!! Never have I seen anything so poorly built!! There is always something broken or breaking. This thing is literally held together with staples!! Do yourself a favor and do not ever consider purchasing anything from Keystone.... read more
What a piece of junk!! Never have I seen anything so poorly built!! There is always something broken or breaking. This thing is literally held together with staples!! Do yourself a favor and do not ever consider purchasing anything from Keystone.
Livability
2.0
Overall quality
2.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
2.0
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Voted most helpful review

Juan Juvera

Florida, USA

Reviewed on December 19, 2023

RV reviewed 2022 Keystone Arcadia 3940LT view listing

1.8
We bought it after looking at them at the dealer, great lay out for us and fancy enough to go on family trips. The quality is not there, falling apart since day 1! 1. Awning ripped within a week at the seams and left arm bent making it hard to extend and retract. 2. All trim pieces popping off these are not... read more
We bought it after looking at them at the dealer, great lay out for us and fancy enough to go on family trips. The quality is not there, falling apart since day 1! 1. Awning ripped within a week at the seams and left arm bent making it hard to extend and retract. 2. All trim pieces popping off these are not glued, all staples, nails holding ceiling backing off. 3. AC unit in master bedroom not properly sealed, allowing moisture to build up and drain inside bedroom from condensation. Talk about quality control! 4. Discoloration on floors, almost like moisture is trapped between the flooring and vinyl flooring causing a mold like discoloration. Also, screws backing off under vinyl flooring by kitchen island. Flooring not properly glued down, peeling off. 5.Bunkroom ceiling, this is a HUGE one. Bubbling from water sipping in. This condition has worsen since discovery, this was documented during the first week it was delivered, NOW I actually just discovered that water found its way inside. Again, this was like this since delivery but now it is actually worst and you can see water damage. 6.Draining valves are weak and garbage. Oh by the way these are mislabeled!!! I can't even understand their quality control process, oh yeah NONE! 7.Tires are CHINA BOMBS!! they suck, not good, had blow outs within 1000miles and tore the fenders and damaged the sides. 8.Sliding doors in bathroom and bunkroom misaligned but they do the job. 9.Spare tire mount, why even have one? it sucks. 10.Propane tank valve inoperable would not turn. I have taken to the dealer to try to get them repaired, but as it always happens, BEST WARRANTY but painful to get them to honor it. Let's not even talk about how long it takes for them to just give the green light for repairs. WILL NOT EVER BUY ONE AGAIN!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Michael Pattie

Reviewed on November 28, 2023

RV reviewed 2020 Keystone Alpine 3712KB view listing

3.6
Over all nice rig. and it pulls very nicely considering it weights 16.5K. I love the Lippert Road Armor Pin box. It almost completely eliminated chucking going across bridges etc. Storage is plentiful especially in the kitchen. My major complaint is the bathroom is all the way in the back, visitors have to ... read more
Over all nice rig. and it pulls very nicely considering it weights 16.5K. I love the Lippert Road Armor Pin box. It almost completely eliminated chucking going across bridges etc. Storage is plentiful especially in the kitchen. My major complaint is the bathroom is all the way in the back, visitors have to travel through the bedroom to get to the bathroom. Also if you need to stop along the road to use the bathroom, you have to open the dinning room slide and the bed to get to the bathroom. The push button light in the bathroom is not conveniently placed. that light is all the way at the end of the counter under the cabinet, you need a long arm to get to it. The barn doors are in a constant need of repairs, There are no outside lights other than the awning lights especially on the drivers side and no lights in the front where the front storage is. There is a light inside the storage compartment but it is up high and hard to reach. This unit has only been pulled a few times and already one of the Lippert schwintek slides needed to be repaired. The most important complaint is the steps leading to the bedroom are 10 inches apart. coming down the steps at night are a very real trip hazard. one of my guest fell and severely injured her face. I have since had to add a bottom 6 inch step and a 4 inch addition to the next step. I now have a 3 step set up that reduced the 10 inch steps to 3-6 inch steps. I used exercise steppers to accomplish this: they have 14 inch treads. I can't believe Keystone allowed this hazard to get through engineering. The other complaint is the Lippert slide controllers are difficult to get to. the one for the ODS living room slide is behind a panel that can only be reached by crawling into the front DS compartment and removing a partition behind the city water compartment. Also, for a 2020 model year, you would think Keystone would have install smart TV's, this RV has Furrion dumb TV's in front and in the rear. The Furrion entertainment system is very cheap. If you want a decent entertainment system you will have to purchase it yourself.
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
4.0
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