To Keystone. We bought a camper a 2022 Carbon 338 in May 2022 and when we did our first walk through we found many problems and of course the dealer wrote them all down and said we will get it all fixed, the next day we took our camper on our first trip we noticed there were many more problems, the bathroo...
To Keystone. We bought a camper a 2022 Carbon 338 in May 2022 and when we did our first walk through we found many problems and of course the dealer wrote them all down and said we will get it all fixed, the next day we took our camper on our first trip we noticed there were many more problems, the bathroom sink counter top was cracked, there was a pea size hole in the bottom side of our shower and No hot water and problems with the awning going in and out both back deck and main awnings, we’ll finally got an appointment July 13,2022 to bring in the camper in to be all fixed, well the wrong side of the screen door was ordered and everything else they said they are waiting on Keystone to approve in the warranty dept. pictures were all taken when we found problems and sent to the dealer and again when we brought the camper back July 13, then the called in August for us to bring camper in because they said the warranty dept needed pictures of the problems, they have 2sets of pictures but had to drive it back 1 1/2 hours away and $100.00 in gas each trip that our camper still did not get fixed.. So here our camper sits that we are paying for and can’t really go camping with no hot water , take a shower or can’t use the awnings, the slider door to our rear deck and other things not working properly. Had to cancel trips, lost money , this experience has made someone who loved camping to not liking it at all.. seems like poor workmanship on your end and very poor dealer customer service all they do is want you to buy then excuse after excuse Please see what you can do we went to the service manager and all he says all waiting on Keystone I have all paper work showing everything that is wrong with the camper I will attach in this email
Here is a list of everything we found wrong : bathroom counter sink cracked, hot water tank, toilet gasket, outside valve for holding tank leaking,bolts in the underbelly were never put back, bathroom floor creaking , auto level hyd tank was leaking, hole in shower , party deck rail only 1 bolt holding it on , hooks for steps on party deck were not there, screen in bedroom window wrong size , rain gutter was leaking in back of awning , party deck awning would not open, main awning would not retract, side door hinges were coming off, solar battery was swelled to 3 times the size it should be they replaced battery not solar said no parts… expensive camper for everything wrong