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Keystone 5th Wheel reviews

3.6 (899 reviews)
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Liveability
4.0
Overall quality
3.2
Floorplan
4.4
Driving/towing
4.2
Factory warranty
2.5

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899 ratings and reviews

Voted most helpful review

Traci Miller

Reviewed on May 26, 2023

RV reviewed 2022 Keystone Montana High Country 385BR view listing

2.4
Two days prior to walkthrough, the front slideout bracket broke. Turning on the lights tripped the breaker. Main bedroom slideout completely broke, cocked to one side, leaving the slideout sideways in the unit. Backwards wiring to the bonus room and both awnings. Grey and black tanks are labeled backwards, fo... read more
Two days prior to walkthrough, the front slideout bracket broke. Turning on the lights tripped the breaker. Main bedroom slideout completely broke, cocked to one side, leaving the slideout sideways in the unit. Backwards wiring to the bonus room and both awnings. Grey and black tanks are labeled backwards, found that out the hard way. Check valve broke, so when hooked up to the campground water supply, the water filled the freshwater holding tank, causing the front half of the underbelly to fill with water. Closet doors put on backwards, so they came off the track. We have literally been in this RV for 12 days. Unbelievably bad quality.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Sandy Lindemeier

Reviewed on May 23, 2023

RV reviewed 2017 Keystone Montana High Country 305RL view listing

5.0
This RV is easy to live in. Roomy Floorplan. Large size refrigerator, easily holds a week's worth of groceries. Large shower, and lots of storage for supplies. We spent 4 months in this camper for 3 winters and never felt claustrophobic.... read more
This RV is easy to live in. Roomy Floorplan. Large size refrigerator, easily holds a week's worth of groceries. Large shower, and lots of storage for supplies. We spent 4 months in this camper for 3 winters and never felt claustrophobic.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Tom Blocker

Reviewed on May 19, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

3.0
My wife and I are regretting our purchase of a new 2022 Montana. last year It is a beautiful RV having lots of nice features, but we've had many problems with it. I'll numerate them below 1) The floor of the dining slideout is coming detached. This has destroyed the living room floor. Is being repaired under ... read more
My wife and I are regretting our purchase of a new 2022 Montana. last year It is a beautiful RV having lots of nice features, but we've had many problems with it. I'll numerate them below 1) The floor of the dining slideout is coming detached. This has destroyed the living room floor. Is being repaired under warranty. 2) The floor in the bedroom slide was destroyed because the bed left the rollers. The slideout's timing is perfect, but the bed is coming detached from the slideout wall. This caused a ~35 inch tear in the vinyl floor. Don't yet know if it will be covered 3) The Norcold 2118 is a beautiful fridge with a grossly undersized cooling unit. In 100 degree weather the freezer would be 20 and the fridge would be 50. I upgraded the cooling unit to one made by JC Refrigeration. This works exceptionally well and I highly recommend JC Refrigeration. 4) The trailer's brakes were very lame. They were exceptionally weak when we took possession. The dealer told us to burnish them (ride the brakes some) which we did. This helped a little, but not nearly enough. I upgraded to Dexter disc brakes. 3) and 4) cost me several 1000 dollars. 5) The day night shades are beautiful. However, they are failure prone. There is a tiny plastic part that connects the blind to the spring. This plastic part is too weak and prone to breakage. We've broken 4 so far. When this happens the blind can't be rolled up. 6) We've had lots of other little problems such as loose moldings, leaking water lines in bathroom, range door problems and the range grate sags in the middle making it impossible to level 7) Recliner heaters don't work 8) TV volume that fails to work. Nearly every time we turn on the TV we must go to settings and restore defaults to get volume to work. 9) Poorly mounted closet rod that couldn't hold much of anything. It had a middle brace that was screwed into very thin paneling. This was not mounted into a stud making the brace useless. 10) lots and lots of minor issues Keystone's knee jerk reaction is to blame everything on the customer making everything a challenge. When we took possession and brought in the slide outs for the first time a tear was made in the vinyl. We were faulted for not sweeping. It was caused by a BB sized pebble. This same thing happened to one of their techs later when he failed to sweep.
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Glenn Rasberry

Reviewed on May 14, 2023

RV reviewed 2021 Keystone Montana High Country 373RD view listing

2.8
We love our floor plan pulls weight. But the quality control at the factory must be non existent because I've had to fix so many things that should have been caught before it left the factory along with using sub standard materials. Door latches not lining up screws left out all together. And... read more
We love our floor plan pulls weight. But the quality control at the factory must be non existent because I've had to fix so many things that should have been caught before it left the factory along with using sub standard materials. Door latches not lining up screws left out all together. And don't think Caming or the good Sam's extended warranty is going to do anything. The Google Sam's extended warranty is a big rip off. I though Keystone Montana was was a upgrade from most campers boy did they prove me wrong. Don't buy a Keystone and don't buy from camping world
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Kelly E Morris

Reviewed on May 12, 2023

RV reviewed 2021 Keystone Cougar 364BHL view listing

2.0
We have had a ton of troubles with this 5th wheel. The first thing we had go wrong was the fridge only worked on LP, not shore power. Parked it at our summer time lot and plugged it in and assumed it was working. We showed up the next weekend with rotten food in the freezer and fridge. Next the auto level did... read more
We have had a ton of troubles with this 5th wheel. The first thing we had go wrong was the fridge only worked on LP, not shore power. Parked it at our summer time lot and plugged it in and assumed it was working. We showed up the next weekend with rotten food in the freezer and fridge. Next the auto level didn't work. Bretz RV in billings tried to fix both problems but failed. We had to pay a repair man to fix them. Next the blinds are crap. Have 3 of them not working. Pure garbage. The shelves in the pantry are coming apart. The vent in the second bathroom does not open. Fan works but does no good when the vent doesn't open. The control panel is garbage too. Who ever decided to put those kinds in an RV is an idiot. The trim on the wheel wells is all coming apart. Screws are missing from the first trip back to get it worked on. Bottom line dont buy a keystone. JUNK....
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Sheila Marie Hines

Reviewed on May 8, 2023

RV reviewed 2022 Keystone 3602 LFKB 2022 Dutchman Atlas view listing

2.0
Purchased new. Pulled from dealer ship to full time campground, but 8-10 time recitational use only. Moved once to a new full time site. Problems all r/t to poor quality and workmanship. Inside refrigerator electrical outlet - wiring problem. Propane furnace - 2 mobile tech visits and still not resolved. Exte... read more
Purchased new. Pulled from dealer ship to full time campground, but 8-10 time recitational use only. Moved once to a new full time site. Problems all r/t to poor quality and workmanship. Inside refrigerator electrical outlet - wiring problem. Propane furnace - 2 mobile tech visits and still not resolved. External mini refrigerator no longer works. Dealership is over 60 miles from my home/80 miles to campground. They will only come 50 miles. They actually have no service department. They use the RV dealership next door. (which I believe is all owned by same company) Policy is make an appointment, bring it in, stay onsite wait and at the end of the day if it's not fixed take it home and make another appointment to bring it back again. Advise always by local; and do your homework. Read reviews, decide for yourself you don't want a keystone product.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Keith Mac Ewan

Reviewed on April 27, 2023

RV reviewed 2023 Keystone Cougar Half-Ton 30RLS view listing

4.0
The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of... read more
The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of the bed on the slide out should be at least 6 inches away from the bed in order to make the bed up correctly. The way they have it now is the walls are touching the sides of the bed where you cannot make it up correctly , and it is all wrinkly.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Rebecca Leon

Reviewed on April 25, 2023

RV reviewed 2022 Keystone Montana High Country 281CK view listing

2.2
We purchased this coach in July of 2022. Before we even left the lot we were informed by the dealership that we needed to bring it back because the primary air conditioner was not blowing cold and would need replacing. Two weeks later we took it back for them to fix that and while there they informed us that ... read more
We purchased this coach in July of 2022. Before we even left the lot we were informed by the dealership that we needed to bring it back because the primary air conditioner was not blowing cold and would need replacing. Two weeks later we took it back for them to fix that and while there they informed us that one of the front jacks was twisted and would also need replacing. Due to unavailability of parts the two repairs took nearly three months to complete! We got it back from them on October 10, having never spent a night in it. We took it on its maiden voyage in December and immediately had problems with the exterior trims coming off while driving. The screws backed out on their own causing when wheel trim to rip off entirely and the other to crack down the middle. By the fourth day there was a bolt protruding through the vinyl floor in the kitchen. After a month at our vacation home in TX and a grand total of six days/nights of actual camping use, the coach went back to the dealership on February 14, 2023. This time the repairs took 7 weeks. We picked up the RV on April 4 and took it directly to our summer seasonal campsite, but did not open it up to use it until April 22 when we discovered a foot long crack in the front window which could only be seen from the inside looking out. That same night there was a terrible thunderstorm which is when we were treated to gallons of water pouring in from the living room slide roof. We were up the entire night trying to catch water with containers and towels. Even so the sofa was completely drenched as it is bolted down and couldn’t be moved out of the way. After the rains passed and I was able to go up on the roof I discovered a two foot long tear in the roof membrane at the rear of the slide. The wood underneath is showing signs of rot, so this tear was probably there from the beginning. We just never got to use it when it was raining to know about it. Now the dealer can’t even take it for repairs until May, and given their trouble obtaining parts from the manufacturer we will be lucky to get it back before the season we paid for is over. I feel that we were sold a completely garbage product that we’ve paid a ton of money for and have not even been able to use.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Sheila Hines

Reviewed on April 23, 2023

RV reviewed 2022 Keystone Dutchmen Atlas 3602 LFKB view listing

2.2
In May 2022, I purchased my first NEW RV, a 2022 Keystone Dutchman Atlas from RVs.com in Nashville TN. It has been a horrible experience. RV less than a year old used less than a dozen times. Prior to this purchase my family and I had been enjoying an older 28 foot travel trailer. My first problem with the ne... read more
In May 2022, I purchased my first NEW RV, a 2022 Keystone Dutchman Atlas from RVs.com in Nashville TN. It has been a horrible experience. RV less than a year old used less than a dozen times. Prior to this purchase my family and I had been enjoying an older 28 foot travel trailer. My first problem with the new RV, was the refrigerator plug not working. RVs.com does not have a service department for repairs at the RV dealership. They refer warranty work to the dealership next door to their site in Nashville TN. That dealership request you schedule an appointment to bring your camper in and wait on site for repairs to be completed. If the repair cannot be completed that same day, you have to pull your camper back home and return another day. I am not fond of the ideal of pulling a huge camper around in Nashville TN, 70 something miles from my home. They refuse to keep RV campers they are working on on-site. Their mobile tech will only travel 50 miles from the dealership site. I did find a mobile tech who fixed the problem. I paid a $250 mobile tech fee that was not eligible for reimbursement from Keystone. No parts were needed. The repair was loose wiring. Please don't say wear and tear. The camper was moved from the dealership to a Campground and never moved again. Second problem 3 months later, the furnace not heating. Again another $250 non eligible mobile tech fee. Problem fixed. No parts necessary. Diagnosed as debri on a sensor. Two weeks later. furnace again not heating and the small outside refrigerator not working. The plug for said refrigerator is working. Additionally I think but can't determine if it's a problem, but the water does not seem to get hot or last long for a short shower. The DI or something light comes on. So I don't know what to do. My advice to others do not buy from RVs.com. Do not buy Keystone models. Purchase your RV from a local dealer. I will take a huge loss for depreciation but I think I'll have to trade this "lemon" lesson learned in for a RV from a local dealership.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
2.0
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