Keystone Travel Trailer reviews

We have had a few warranty issues on our NEW 2022 Cougar 22MLS travel trailer. KEYSTONE covered most, but declined to cover a big gap between the driver’s side front window frame and the interior paneling up to 16″ long and you could stick your hand in all the way from bottom to top. Had RV service center and myself submit for approval to Keystone and was denied. Keystone claims that 16″ panel gap is “within Factory Spec” non-warranty issue. I said, what about the passenger side that is tight and has no gap between frame and paneling? Shouldn’t driver’s side be seamless too? Nope, gap is within factory spec. Not one $ will be spent on KEYSTONE brands when we look for another trailer to purchase. Show less

I purchased my keystone bullet crossfire 1700bh new in 2021. I wish I did not need to post this review. I paid top dollar with good faith that I was getting a good quality product. This thing is falling apart at the seems. The defects are too many to name. Heating, electrical, structural. Keystone dealers want nothing to do with repairs. Still under warranty! Enough said for now. Thoroughly check through unit if your thinking to purchase. In short, I got a lemon! Show less

When I saw the large window with the captain chairs, loved the layout and finishes. first summer I noticed the quality of the finishes were junk and there were water stains under some windows, I caulked the windows myself, then I started noticing the floor was soft in a few areas, called the dealer no help no warrantee even though I paid for extended warrantees. I will not be back to that dealership. called my insurance company, trailer was totaled, had it less than two years. in a nutshell biggest piece of garbage, I could have purchased. this was my second Keystone. first one I had for 15 years minor issues. Show less

I purchased this 2020 Keystone bullet BHS in July of 2020 I loved the interior decer and the floor plan was impeccable It was large enough and it was fully equipped for my entire family for trit had a heated underbelly which made it possible to take it to any climate it had 2 air conditioning units which was very important a private one in the bunk house area Storage was sufficient and it also had automatic leveling jacks And a 20' awning so when you're in the heat it's very useful I have to say that the dealership that I purchased from in Fort Lauderdale planet RV has been wonderful as well as Keystone the manufacturer every recall was handled professionally and completely whenever I needed it to be repaired in any way if a screw came loose they were there no Problems so if you're gonna purchase an RV make sure you purchase it with a good dealership Would I Recommend this unit to someone yes especially to a family that's large and you wan to go out and camp and do things and see our country and be comfortable My one and only regret It's almost 40' long it's a little longer than what I had hoped for but it tows wonderfully. Show less

I bought this trailer online and did not inspect the unit before taking delivery. Big mistake. I have been working with the dealership along with Keystone direct. What a joke. I need the vinyl replaced in my slide. Keystone requested the repair center cut a piece of of vinyl and patch it in. I request a phone call from a manager so I could voice my concerns, and nothing. Nobody from Keystone will return calls. If you buy a Keystone product make sure there is nothing wrong with it. You will not get any support. KEYSTONE IS A JOKE Show less

Love the functionality of this unit. It has a very comfortable layout and came with a 200 watt solar setup for recharging battery. I added an inverter to use the pre wired outlets. Works great. My only complaint is related to Build Quality. Straight off factory floor the toilet flush valve leaked and had to be replaced on my first camping trip. Also, there was a circular scrap of plywood laying in the black tank that kept the drain valve from working properly. Also the storage compartment accessible from inside the unit was poorly constructed and had to be reinforced after a couple of trips. I am continually finding stripped out screws that have to be fixed. I guess I don’t understand why workers aren’t trained better. Show less

On our first camping trip the awning tube broke in the middle. We had it out for approximately 3 hours, one hour and a half unattended. No heavy rain(light rain) no windy conditions during that time period. Had to have it removed at the campsite($400) so we could move the trailer home. It is a 21 ft awning made by Solera. On their website they have a support for the middle of it and say it is required for 21’ and above awnings. There is no such bracket on our camper. Keystone refuses to fix this situation. They say it’s our fault! On their Cougar model, same floor plan(basically) they have two separate awnings. Keystone is adamant on not fixing the problem. I will never buy another Keystone product. Their warranty is not worth the paper it is written on. Show less

The company makes a big deal of its automotive windshield. We bought a 2022 22MLS June 2022. After we left the Colorado dealer and began heading on the home many many hundreds of miles away, noted several days later that the frame and the interior paneling had a gap on the driver’s side. You could only see it if you were laying in bed looking up at it or viewing it from the side. The gap was big enough to slide your hand through up from bottom of frame to 14″. Took numerous photos and had a dealer submit claim when we got home in Alaska. Keystone says: “The “gap” is within factory spec, no warranty claim approved”. Really? Luckily, it does not leak water, just looks awful. The passenger side windshield frame is snug against the interior paneling with no gap. Go figure. Sent in email requesting reconsideration of claim. Nope. Go pound sand. Never again Keystone, you lost a customer for life. Show less

This trailer works great and it has everything you need. I couldn't ask for a better trailer and a great price. Really easy to travel with and can fit a family or is perfect to use solo. I recommend to everyone to buy one of these trailers Show less