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Keystone Toy Haulers Travel Trailer reviews

3.2 (39 reviews)
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Liveability
3.3
Overall quality
2.8
Floorplan
3.9
Driving/towing
3.8
Factory warranty
2.4

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39 ratings and reviews

Voted most helpful review

Mitch

Mississippi, USA

Reviewed on January 6, 2024

RV reviewed 2021 Keystone Outback 335CG view listing

2.8
My RV was droped off during covid. Driver refused a walk through because it wasnt his job. Both roof mount air conditioners did not work. It took over a month of fighting with Gander RV in Idaho to have them replaced. I was retiring and wanted to travel. Propane heater has been in twice because it wont come o... read more
My RV was droped off during covid. Driver refused a walk through because it wasnt his job. Both roof mount air conditioners did not work. It took over a month of fighting with Gander RV in Idaho to have them replaced. I was retiring and wanted to travel. Propane heater has been in twice because it wont come on. Electric Fireplace started amoking and I shut it down... Am bing told by Camping world that the plug that powers it melted. Radio and TV come on by themselves intermittently and will turn on putter speakers by itself. Warranty says they wont replace it unless their representative witnesses it! SERIOUSLY They tried to say it was a power surge... I showed them the surge protector they sold me that is in perfect working order. Then warranty told the Service people they then believed it was possibly struck by lightning. Service center told them there were no evidence of that and the problem is only centralized by entertainment center. They love to take your money but you have to fight tooth n nail to make them replace things in a unit you bought brandnew for 50 grand. Plus bought their extended warranty... I had to cancel retirement travel due to all the ongoing issues. Pretty sad! Now they will pay for replacing the electrical outlet and fireplace but told me I have to pay for all shipping costs of parts? 36 years of breaking my back to retire and this is the business I have been dealt! BUYER BEWARE
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Helpful (5)

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Voted most helpful review

crystal piirainen

Reviewed on August 18, 2023

RV reviewed 2022 Keystone Outback 335CG view listing

1.6
Hated to do this but I'm so over Keystone RV. They are the worst and thanks to there being NO lemon laws I have ZERO legal recourse. They are refusing to refund my money at all. I hope all my friends post this everywhere they feel comfortable. Here is a SMALL sampling (I have 27 pages of repair requests) of... read more
Hated to do this but I'm so over Keystone RV. They are the worst and thanks to there being NO lemon laws I have ZERO legal recourse. They are refusing to refund my money at all. I hope all my friends post this everywhere they feel comfortable. Here is a SMALL sampling (I have 27 pages of repair requests) of what has happened with my NEW camper since I picked it up on 4/12: 3/30/2023 bought the camper 4/12/2023 picked up from dealer 4/16/2023 first incident with the vent covers and roof inspection, side of camper flapping going down the road and broken leg on couch in cargo area 4/19/2023 wire creating spark when moving the slide, front door not latching, front cap on shower not attached bowing out 1/2", screws missing on the panel, drawers not latching 4/28/2023 took in for water heater throwing an error the roof inspection showed sealant with voids. 06/02/2023 window blew out of camper while driving to appointment, awning has cuts, awning lights not fully working, Entry door latch broke locking me in the camper, leak from under shower running into the bedroom damaging bathroom sink, water leaking around vent not at the cover damaging the ceiling on both sides of it they said they found no leak 6/16/2023 more water leaking under the camper and the fireplace, water heater installed incorrectly causing it to leak, speaker fell out of ceiling, black tank not draining fully, kennel door not closing was put in crooked, 7/6/2023 ceiling still getting wet when it rains. Water heater had an E3 error, Kitchen sink not draining properly causing water to run out from under it into the living area, peeling around the cabinet in the bedroom 7/10/2023 got home from the dealer (they kept it over the weekend) and noticed that the wheel well was coming off. 7/31/2023 took back for more issues regarding the walls bubbling and repair of awning and window. When they figured out the black tank flush inlet found it was going straight into the fresh water tank contaminating the fresh water tank more every time I thought I was flushing the black water.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

Matthew Johnston

Reviewed on July 14, 2023

RV reviewed 2022 Keystone Outback 342BH view listing

3.0
I wish I'd read some of these reviews before purchasing. Got this unit, brand new in 2022. For 3 months the factory had lost the unit on one of their storage lots. Pretty much missed the entire summer before it arrived. Got to use it for 1 week, and went through it. Found so many cosmetic issues from it ... read more
I wish I'd read some of these reviews before purchasing. Got this unit, brand new in 2022. For 3 months the factory had lost the unit on one of their storage lots. Pretty much missed the entire summer before it arrived. Got to use it for 1 week, and went through it. Found so many cosmetic issues from it obviously being slammed together. Damage to trim, a big chip in the porcelain toilet, evidence of workers wiping their hands of caulking. Roof vinyl wrinkling. The fridge doesn't work. This unit has spent more time getting parts replaced than I've actually used it. The fridge has been "fixed" 3 times , and as of this writing, while on our second trip with it, it is still not working. All of the Brad nails used inside are failing and trim is falling off in multiple places. Other things fall off at random. For the premium price of this unit, you would think there would be some pride in workmanship. This is clearly not the case. Would never recommend a keystone unit to anyone. I can tell that this thing is going to be nothing but problems for the entire time we own this. I'm now happy I sprung for the lifetime warrant. I will need it.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Lauren Siegel

Reviewed on May 4, 2023

RV reviewed 2022 Keystone Springdale 27TH view listing

3.4
I’ve taken it on several trips with my Harley Triglide. Couches have fallen off the walls, two separate occurrences. The last one fell on my bike, causing damage. The design to secure these heavy couches is not nearly good enough. Warranty will not discuss the design, just want me to bring it in again. ... read more
I’ve taken it on several trips with my Harley Triglide. Couches have fallen off the walls, two separate occurrences. The last one fell on my bike, causing damage. The design to secure these heavy couches is not nearly good enough. Warranty will not discuss the design, just want me to bring it in again. I am insisting on options to remediate this bad system before I waste time bringing it in. I’ll pay someone to do it right rather than waste my time. Back bumper starting to rust after a year. Other than these two issues it has towed well, very livable and been easy to use. More storage would be an improvement.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

DeAnna L Paul

Reviewed on November 24, 2022

RV reviewed 2021 Keystone 34 ft Outback view listing

1.8
As much as I love the trailer we purchased, it's a pice of crap!!!! So many things have broken from trim and wallpaper falling off to drawer guides breaking to Propane refrigerator not working to loose water lines flooding the storage cabin to recliners broken, electrical outlets failing and shall I go on!?!?... read more
As much as I love the trailer we purchased, it's a pice of crap!!!! So many things have broken from trim and wallpaper falling off to drawer guides breaking to Propane refrigerator not working to loose water lines flooding the storage cabin to recliners broken, electrical outlets failing and shall I go on!?!?! So disappointed and would just love to be able to go out in our $60,000.00 trailer and not have to repair everything everything we take it out. We would love to go enjoy and not come across something broken everything we go out.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

Dan Martin

South Carolina

Reviewed on June 28, 2022

RV reviewed 2021 Keystone Outback Ultra-Lite 240URS view listing

4.6
When we were looking for a toy hauler with a sep garage we looked at reviews and utube and saw a guy in Indiana who had a video of the unit. We were impressed and he stated the toy hauler garage had the tiedowns in the frame rails. So we felt good about securing a 2019 Harley Davidson Ultra Limited. Yes it ha... read more
When we were looking for a toy hauler with a sep garage we looked at reviews and utube and saw a guy in Indiana who had a video of the unit. We were impressed and he stated the toy hauler garage had the tiedowns in the frame rails. So we felt good about securing a 2019 Harley Davidson Ultra Limited. Yes it has to go a little sideways, its too long to go straight in. On our first long trip the tiedown pulled out of floor and we had to of coarse get it fixed and pulled all the tiedowns out because every one was installed in wood. Inch and 1/2 screws in wood so we had the whole floor cover removed and did the covering like a garage floor and installed the stainless bolts with backing plates and put a big Harley sign in the middle and sealed it. Also I put a chock in so when I come up the ramp turn slight right and frt wheel locks in. And I put the tie downs where needed. Now I know the 30 thousand motorcycle is secure. Also just put in a heater kit that you can order online with two sensors and a burner tube for 115.00. And installed my self and tied up the wiring and cleaned out the area. Also replace the water heater element and anidizer , unscrew after you drain water from faucets and replace every year. I put another faucet in sink in Bathroom because finish was crappy and cheap. Regular one at Lowes 40.00 works great.. Also the radio , I will replace with a upgrade because the bluetooth is not sinc. Other than that on the bottom bunk it you open them correctly they will not break. They sent me one when we bought it in Jan 2021, and the shop broke one and had to order and i replaced both. The finish on outside of trailer is nice and keep it clean and it looks brand new. Everything else works good so far just do yearly maintance. And grease your hubs every year and it pulls with a silveraldo 4x4 5.3 with stabilizers great. I'm pulling 6500 lbs loaded and get 14-18 miles per gallon in mountains to coast.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Lynn Moffitt Coolidge

Vermont

Reviewed on April 28, 2022

RV reviewed 2019 Keystone Impact 28V view listing

2.0
DO NOT BUY A KEYSTONE PRODUCT. !!!!!! We noticed damage to our siding while returning from Florida in March. Stopped at the dealer on the way home and stated our warranty had run out 5 weeks prior and to call insurance. Camper assessed at licensed RV dealer, as dealer we purchased from has poor reputation ... read more
DO NOT BUY A KEYSTONE PRODUCT. !!!!!! We noticed damage to our siding while returning from Florida in March. Stopped at the dealer on the way home and stated our warranty had run out 5 weeks prior and to call insurance. Camper assessed at licensed RV dealer, as dealer we purchased from has poor reputation for service. It was found that the camper was TOTALED. The awning rail was installed below the fabric bead. The edge molding was installed too low, several screws not into structure only into fiberglass siding and no brutyl tape under extrusions. Water had been leaking under the screws for three years and has delaminated siding and rotted the floor. Insurance denied due to manufacturing defect. Keystone would do nothing even though it was built wrong. Dealer also contacted Keystone stating it was a manufacturer defect and Keystone still denied to assist in any way. Dealer has been working with us however we will take a huge loss of over $10k and we still over over that on the camper as it’s only 3 years old and totaled. STAY AWAY FROM ANYTHING TO DO WITH THIS MANUFACTURER !!.
Livability
3.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Gary Burks

Texas

Reviewed on April 7, 2022

RV reviewed 2016 Keystone Fuzion Impact 312 view listing

1.8
I used my toy hauler to haul my bike and my golf cart, not at the same time to rallies. First the back room was so hot we couldn’t use it until we added another AC , left my golf cart in the back of the trailer for a week then saw a crack west to east by the door going into the back, trim has been falli... read more
I used my toy hauler to haul my bike and my golf cart, not at the same time to rallies. First the back room was so hot we couldn’t use it until we added another AC , left my golf cart in the back of the trailer for a week then saw a crack west to east by the door going into the back, trim has been falling off, then the motor on the awning went out , only one speaker works outside wiring issues, a tire blows out , the wall behind the stove is leaking so the counter top is buckled up, know the floor in the back room is so soft you can’t put anything in the back. So I started pulling up the floor and it is made of press board. The floor was getting wet from underneath. This has been a night mare after the first year warranty went out. My toy hauler has only been used about 10 times and the rest of the time it sets on a slab in my back yard
Livability
2.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

paul mcmartin

New York

Reviewed on March 25, 2022

RV reviewed 2021 Keystone Springdale 32TH view listing

1.0
we bought a 21 springdale new in october. after one full season of use the rear door started opening when unit was parked. this caused the door to warp. we returned unit to alpin haus and was informed the door was installed incorrectly but since it is over 1 year old it will not be covered by the original war... read more
we bought a 21 springdale new in october. after one full season of use the rear door started opening when unit was parked. this caused the door to warp. we returned unit to alpin haus and was informed the door was installed incorrectly but since it is over 1 year old it will not be covered by the original warranty, the extended warranty or the lifetime warranty alpin haus advertises. this unit has 3 year structural warranty but the door is not structural according to keystone . this damage is caused by the inproper installation. take my warning never buy a keystone product. their customer service rep stated feel free to have your lawyer contact out legal department if you are unhappy. we rated everything a 1 because we did not want our rating to show false satisfaction . this issue has made a 35000 dollar unit inoperative. again stay away
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Alan Pelletier II

North Carolina

Reviewed on January 20, 2022

RV reviewed 2020 Keystone Outback Ultra-Lite 240URS view listing

3.8
Bought a brand new 2021 Keystone outback Ultralite 240URS and was super excited to see my rig. Allow I do still enjoy it, the attention to detail in the manufacturing process was unfortunate. Mounting 3 sets of blinds extremely not level (easy to see with the eye), and 2 water leaks immediately after receivi... read more
Bought a brand new 2021 Keystone outback Ultralite 240URS and was super excited to see my rig. Allow I do still enjoy it, the attention to detail in the manufacturing process was unfortunate. Mounting 3 sets of blinds extremely not level (easy to see with the eye), and 2 water leaks immediately after receiving the travel trailer. I guess the technicians and workers putting these together are not pushed for quality. Everything does function, just sucks to spend so much money on a brand new unit and take the hit with brining it right back to the dealer to be worked on a week after.
Livability
5.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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