2021 Keystone reviews

When my wife and I were looking for a travel trailer this Keystone Hideout 176BH caught our eye at Gander Mt. RV in Baxter Mn. We liked its simplicity and colors so we purchased it in late July 2021 and left Minnesota for Utah 2 days later. This purchase turned into a nightmare almost immediately! By the time we got to our destination, interior trim pieces were already falling off, there were metal shavings coming from who knows where showing up on the floor near the crookedly installed power center, the water pump was horribly noisy, we started to notice things like paneling staples showing and taped seams that had the tape peeling off, and the screws that hold the strings for the window blinds were falling out, not to mention the refrigerator leaking water onto the MDF (Medium Density Fiber not real wood) boards below it, the MDF swelled up and had to be replaced. Then while we were in Utah we got a phone call from Gander Mt. asking us to bring in our new purchase so they could fix THEIR list of problems with our camper that they made absolutely NO mention of whatsoever during the sales process ! Nice surprise for us! So, I told them what I had found so far and that I was going to inspect every inch of this thing and was not happy with them withholding their discovery of problems during the purchase! Our opinion of this camper and Gander was dropping fast! Upon my inspection I found more metal shavings under our sons bed in the area where the power center and water pump are located, and metal shavings along with a large pile of sawdust in the access area of the propane burner for the refrigerator (they sold us a fire just waiting to happen!) Shortly after their phone call to us, our then 2 year old son stepped out onto the first step where his leg went into the gap between the camper and the back of the step and he fell down with his leg still trapped in the gap! Luckily he didn’t break his leg! I immediately called both Gander and Keystone, neither one seemed concerned with this issue and refused to do a simple repair to make the steps safe. All in all our experience with Keystone and Gander Mt. which has been since purchased by Campingworld has been horrendous troubled with poor quality workmanship, lack of transparency in sales, substandard repairs and non existent customer service, a campingworld assistant manager told me “We aren’t going to do anything more for you”so I told him “Get out of my camper or I’ll throw you out!”I have not been back there since . I won’t even consider it, and will never buy or recommend that anyone else buy a Keystone camper or deal with Campingworld whose CEO’s motto is “If you’re not happy, I’m not happy. “ That’s an untrue statement if I’ve ever heard one! J. Lindberg Show less

Absolute Garbage, literally has been in the shop 5 times in a year for warranty work, save your money and stay as far away from Montana as possible, you will have nothing but problems and their support sucks too. Furnace, toilet, all 4 slides, slide covers, generator, contactors for interlock between shore power & generator started a fire, ladder ripped off the back the first time i went up, auto levelling system has been replaced 3 times, literally the worst piece of crap product on the market. Stay away! Show less

Without a doubt the worst purchase of my life. From day 1 we have had issues with this brand new unit we purchased in Dec 2021. For starters the Onan 5500 generator is undersized for 2 AC units and the convenience plugs for the camper. We can only run one of the 2 units, if we run both the generator stalls out…wanted a nice walk in shower but didn’t think it was going to be due to having a sweat lodge on 6 wheels. 2nd problem, we purchased from camping world Greenwood, IN. Talk about a bunch of flat out worthless individuals…have had the camper and n 3 times for generator issues. ..really defeats the purpose of owning a camper if it’s in the shop all the time ! Third problem…wireless prewire not installed,, gauges don’t work, refrigerator doesn’t work well ( camping world serviced as well) and not cold, the connex system is junk as well as the outdated (2021) non smart TV that is standard. For 111,000, save your money,, this is like having sandpaper for toilet paper….giant save your money! Show less

Power inverter keeps blowing and they refuse to do anything until pretty much catches on fire. Show less

We purchased this RV in January 2021 (brand new) from the well known RV dealership located in Strafford, Missouri. Eighteen things fell apart on our first camping trip in March. We do not recommend this model or this well known RV dealership.. It has been a two year battle trying to get it fixed. It still is not fixed. Things that fell apart: Bed (lifts up for storage) it came apart when opened borad was broken, bench seat at dinette collapsed, radio quit working, tv bounced all around (only one screww holding it to wall), etc. The well known RV dealership has not honored the warranties. Still trying to get the slide fixed. This camper has been a lemon since our first camping trip. Have contacted the CEO of this well known RV dealership more than three time. His saying, "If your happy then I'm happy", is a big joke! We are definitely not happy campers! Show less

Bought new both winters I have had it at holemans for repairs camped in it total of 6 months out of 2 years have 3 year warranty and bought extended warranty took back to dealer soft floor leaking somewhere keystone refuses to fix it do not buy a keystone I now have to higher attorney and holeman will not help with situation! 90 thousand dollar camper 2 years 1 month leaking Show less

We liked the floor plan. The problem is that the InCommand Control system is junk. It has flickered and worked intermittently since we bought it. The warranty is useless because they will not honor it and will not fix anything while on warranty. The quality control at the factory is dismal. The bottom panel on the outside had to be re inforced or it was about to blow off in the wind. The cabinetry was coming apart around the fridge because the factory people had driven in some long brad nails that did not go into any solid wood in behind. These are all things I had to fix myself . The first time I washed it, I almost cut my hand on a row brad nails that had been driven from the inside out thru the fiberglass wall to the outside. I did make the dealership fix that. The dealership, Fraserway RV in Airdrie Alberta was totally incompetent, leaving me to fix most things on my own. Show less

Floorplan is nice for two. 2 guests could be comfortable in recliners for a night. AC went out 30 days before 1st year. Dealer said we would need to bring it in even after paying extra insurance for on-site repair. We ended up cancelling insurance and putting in a window AC in emergency exit window at the end and it keeps trailer cool on 100 degree days and MUCH quieter.. 1 year and 11 months the water pump has failed. Thankfully we found replacement for $80 so we don't have to deal with backlogged dealership. Dealership said our propane tank nozzle was in the recall and we'd have to bring it in to repair. Called Keystone and they mailed it to us. We installed hydraulic lifts on cabinets above TV and bed to keep them open while you store items. We plan to replace shower and bathroom sink faucet. They definitely shouldn't be selling these rvs for over $30k. I would not recommend. Show less

This is my first and last time buying a 5th wheel from this company. This is the worst 5th wheel EVER! Sink kitchen sink fell out. Bathroom room sink faucet handle blow off and flooded the bathroom. Wall paper is coming off the wall. Mini fridge stop working after 6 months. When we deliver on this 5th wheel new. T.V. did not work. Called customer service once with La Mesa the Heartland. They did absolutely nothing. The customer service department with La Mesa is handled by a attorney office...BIG RED FLAG. I will be posting pictures of my 5th wheel online. This company very poor quality 5th wheel. VERY POOR. Don't waste your money. Show less

Each time we use this RV something needs repaired. So far we have had to rehang the bedroom door four times, bathroom doors three times, several walls have come loose and had to be restapled, parts of the ceiling now need restapled, the stairs to the bedroom collapsed on me and my husband had to repair them ( they were missing part of the frame work needed to support them), the head board fell off. We have had to repair the furnace and water heater (twice). The polar package is worthless as we camped and it got down into the teens the camper froze solid. My sisters Forest River camper did not freeze. Because everything froze the pump in the water heater broke as well as a value in the toilet. We repaired both these things. While on a trip the rear storage compartment door would not shut and we had to remove it, cut the hinge and replace it. Stabilizers hang down too low (we had someone run up to us at one camp site yelling we forgot to retract them, yet they were all the way up. This RV is a piece of junk and Keystone does not stand behind what they make. We complained to the attorney general about the advertising for the polar package. Keystone called and left a message for us to call. We called back and left a message. Still waiting for them to call us back that was over a year ago. Show less