2021 Keystone reviews

We love this RV, we have 2 kids and the bunk space was perfect for them. There is also a lot of storage under the lower bunk. The kitchen has everything you need and big closet when you walk in the door. It also has a 2nd door in the bathroom so you can just come in from the outside and get right in the shower or to use the restroom without going in the rest of the camper. Ours had 2 AC units so keeping the camper cool was never a problem. Lots of space in the master as well. Overall great camper and we never had any issues. Show less

This trailer is not well built. They left large holes in the floor under the back dresser which let mice and chipmunks in. There is a 18"X18" hole under the shower that was not filled so mice are plentiful in that area. There was another large hole behind the power inverter and panel which mice used as a runway. They didn't plug any holes in under the sink either. The slide out with the double recliner leaked and they came out and said they fixed it... Well I opened up the camper this past weekend, put the slides out and the linoleum was wet. I pulled the double recliner out and the carpet was soaked and stained. The slide was in all winter so how does this happen. Keystone doesn't care because of no warranty. I bought the extended warranty which was 5 years and they say it is not their problem... This is a 2021 model. I am disgusted that they charge what they do for these Units and they are garbage. DON'T BUY ONE!!! Show less

This 5th wheel is excellent to live in full time or just to use for weekends or long vacations. Love the comfort and space and lots of storage as well. quality is excellent and layout with front bathroom for guests and large master bath are very spacious. I dont think that i have anything really negative to say about this 5th wheel. it is a head turner when you are out the the road. the dry weight is less than most 5th wheels of this size and pull behind our truck likes its not even there. Show less

This camper is a home away from home very comfortable beautiful decor very spicy it's the top of the line camping experience or traveling the country with it it's absolutely easy to pull and has every thing you need we are so glad that we've had this keystone however at we have gotten older and are unable to drive it in haul a travel trailer at this time so we need to sell it we are sad but we hope someone that loves that camper as much as us buys it Show less

My family fell in love with the layout of this rear bunkhouse 5th wheel. It is listed in the light weight group that means you can easily pull with a 3/4 ton gasser. It actually pulls better than expected with no tail wag. The kitchen/living room area is very ope with two recliners, fireplace, and u shaped dinette. The rear bunk house is amazing with lots of space for the kids. Two bunks plus lower couch that folds out into a bed also. Three TV hook ups make this a great RV for those rainy weekends inside. I would highly recommend this RV to my friends as it’s a great investment for family and friends Show less

Looks are deceiving. This is probably one of the first built fifth wheels and Keystone takes no responsibility. We had to fully replace 18 trusses due to poor manufacturing and design. The trusses were made with 1x2 and didn't reach the side walls. The roof is rated to walk on, yet it can barely hold the weight of an average sized person. Keystone natually blamed snow load despite a mild and minimal snow. It cost us over 12k to fix. Keystone won't help! Half our roof wasnt insulated and the living/dining room pullout was sagging. Fridge stopped working on our second season. Many minor fixes had to be made aswell to trim, wiring, leaky sink. Beauty is only skin deep, look beyond and you'll see all the flaws. Run don't walk from this trailer!! Show less

DO NOT GO TO GURANTEE FOR AN RV. The RV I got was nothing like the one on display, completely different. The Master Bed is so high I need a step ladder to get onto it. The stereo is broken, i was told I would have to pay to have someone come look at it and fixe it. Why would I have to pay when it was still under warranty. Received a recall notice for a part, my trailer was at a site out of town, found a local guy who could fixe it. He did an amazing job. Now Guarantee is trying to tell me I owe them for coming out to fix my RV. They were never there, they did not fix the part. According to the recall notice there would be no charge to the customer, so why is Guarantee trying to charge me. Go anywhere else but Guarantee!!!!!!!!!!!!!!!! Show less

My RV was droped off during covid. Driver refused a walk through because it wasnt his job. Both roof mount air conditioners did not work. It took over a month of fighting with Gander RV in Idaho to have them replaced. I was retiring and wanted to travel. Propane heater has been in twice because it wont come on. Electric Fireplace started amoking and I shut it down... Am bing told by Camping world that the plug that powers it melted. Radio and TV come on by themselves intermittently and will turn on putter speakers by itself. Warranty says they wont replace it unless their representative witnesses it! SERIOUSLY They tried to say it was a power surge... I showed them the surge protector they sold me that is in perfect working order. Then warranty told the Service people they then believed it was possibly struck by lightning. Service center told them there were no evidence of that and the problem is only centralized by entertainment center. They love to take your money but you have to fight tooth n nail to make them replace things in a unit you bought brandnew for 50 grand. Plus bought their extended warranty... I had to cancel retirement travel due to all the ongoing issues. Pretty sad! Now they will pay for replacing the electrical outlet and fireplace but told me I have to pay for all shipping costs of parts? 36 years of breaking my back to retire and this is the business I have been dealt! BUYER BEWARE Show less

When my wife and I were looking for a travel trailer this Keystone Hideout 176BH caught our eye at Gander Mt. RV in Baxter Mn. We liked its simplicity and colors so we purchased it in late July 2021 and left Minnesota for Utah 2 days later. This purchase turned into a nightmare almost immediately! By the time we got to our destination, interior trim pieces were already falling off, there were metal shavings coming from who knows where showing up on the floor near the crookedly installed power center, the water pump was horribly noisy, we started to notice things like paneling staples showing and taped seams that had the tape peeling off, and the screws that hold the strings for the window blinds were falling out, not to mention the refrigerator leaking water onto the MDF (Medium Density Fiber not real wood) boards below it, the MDF swelled up and had to be replaced. Then while we were in Utah we got a phone call from Gander Mt. asking us to bring in our new purchase so they could fix THEIR list of problems with our camper that they made absolutely NO mention of whatsoever during the sales process ! Nice surprise for us! So, I told them what I had found so far and that I was going to inspect every inch of this thing and was not happy with them withholding their discovery of problems during the purchase! Our opinion of this camper and Gander was dropping fast! Upon my inspection I found more metal shavings under our sons bed in the area where the power center and water pump are located, and metal shavings along with a large pile of sawdust in the access area of the propane burner for the refrigerator (they sold us a fire just waiting to happen!) Shortly after their phone call to us, our then 2 year old son stepped out onto the first step where his leg went into the gap between the camper and the back of the step and he fell down with his leg still trapped in the gap! Luckily he didn’t break his leg! I immediately called both Gander and Keystone, neither one seemed concerned with this issue and refused to do a simple repair to make the steps safe. All in all our experience with Keystone and Gander Mt. which has been since purchased by Campingworld has been horrendous troubled with poor quality workmanship, lack of transparency in sales, substandard repairs and non existent customer service, a campingworld assistant manager told me “We aren’t going to do anything more for you”so I told him “Get out of my camper or I’ll throw you out!”I have not been back there since . I won’t even consider it, and will never buy or recommend that anyone else buy a Keystone camper or deal with Campingworld whose CEO’s motto is “If you’re not happy, I’m not happy. “ That’s an untrue statement if I’ve ever heard one! J. Lindberg Show less

Absolute Garbage, literally has been in the shop 5 times in a year for warranty work, save your money and stay as far away from Montana as possible, you will have nothing but problems and their support sucks too. Furnace, toilet, all 4 slides, slide covers, generator, contactors for interlock between shore power & generator started a fire, ladder ripped off the back the first time i went up, auto levelling system has been replaced 3 times, literally the worst piece of crap product on the market. Stay away! Show less