Keystone Cougar Half Ton 26RBS reviews

I did write a previous review and am adding on to it as we have heard back from Keystone. Although it is a great floor plan, we have had bad luck with this trailer due to manufacturing defects. A minor defect is that they put a seam in the gutter right over the front door so that when it rains, water drips over the door. We've had it fixed a couple of times, but there is no permanent fix because you have to keep filling it with something to fill the gap. That is minor. We live with it. The MAJOR issue is the slideouts. We have had nothing but trouble with them, and I know this is a common issue with slideouts. But we found out that they were using some sort of hollow glides that crush over time. We have only had this trailer for 5 years, but have had trouble with the slideouts the entire time. Keystone just sent me an email stating that they won't even consider helping with this as it is past their one year warranty (we purchased a separate warranty and they won't cover it either). They say it is due to maintenance issues and normal wear and tear. We keep our trailer in a shop, we maintain it as the manual states and there are only 2 of us, so not a lot of wear and tear. Their email was rude and states that the matter is closed and they won't even respond to any more emails about it. Such poor customer service. The estimate we got for the repairs is $7,500! Don't buy a Keystone.....I tried to upload the video of what the slideouts do, but it won't let me for some reason? Show less

We really enjoy our Keystone Cougar 26RBS. It is easy to tow and set up is a breeze with self leveling jacks. The large awning provides a nice shady space to soak up the outdoors - and with the slide on the opposite side, there is plenty of room under the awning for a picnic table or lounge chairs to just hang out and listen to music on the outdoor speakers. The outdoor shower comes in handy after a dip in the ocean, bay or lake!. Inside the, the fireplace is great on a cool morning or evening while watching the 40" TV. The floor plan is roomy - sleeping 4 and with dining for 4 at the booth dinette. The amount of storage inside and out is phenomenal. The AC unit is great - even in the Florida sun. There is a bike/storage rack in the rear allowing extra coolers, bikes or toys. Show less

Great couples coach recliners in front of 50.inch tv nice shower space all set up for Arizona and Florida winter's With window shades full drop down awning shade Extra small refrigerator outside tv hook ups on patio 2 air-conditioning Show less

We ordered our Cougar in 2018 and they were actually starting the 2019's models, so we got a 2019 Cougar. We had a few defects that Keystone should have caught but the dealer's tech caught them before taking ownership. Dealer fixed them and we were good. After the first year we had 2 other things happen and one of them dealer took care of it but the other we had to pay out of pocket. When buying a trailer new or used go early before time to pick it up and do your own walk through looking for things to be looked at. When a new trailer is sold the dealership should be doing a PDI before the customer actually takes ownership. If you find things to be looked at show it to your salesman then when the tech takes you through your walk through be sure they were fixed.I gave the factory warranty a 2 star because we had a bad toilet and Keystone would not cover it. It was a bad toilet from Factory, course it didn't mess up until a month after the year warranty went away.Dealership tried to get it covered and I did also but to no avail. We love our trailer and if anything was to happen to this one we would get another Cougar. Show less

There is a reason Keystone doesn't have a user review web page. Here is my story: I purchased a 2018 Keystone Cougar 26-RVS in March 26, 2018 with a 1 year bumper to bumper warranty and with several other protections plans offered by Camping World. Our trailer cost over 40K. With new products such as this, there are most often issues that would fall under a warranty. Early in 2018 we saw some items like that and our dealer got the approval from Keystone and those issues were resolved. However, there were some more issues that were discovered late in the year so I set up an appointment to bring it in for some final warranty work late December or early January. I hooked the unit up like usual and began to pull it. It was a bit stiff but I thought that it was from sitting. About 1 &1/2 miles down the road a truck driver said my RV tires were smoking. I pull over immediately and called our dealer. They said I should be covered and to call my Good Sam roadside that I paid for. It took the tech about 1.5 to 2hr to resolve the issue, because we thought the breaks locked up. Now a new warranty issue. What had happened was the emergence break-release pin unit on the RV became defective so the RV engaged the RV breaks. Because I pulled the trailer about 1.5 to 2 miles with the RV breaks engaged it burned out the break drums. Once we got the pin to work I pulled the RV to CW. A warranty issue was submitted and was turned down by Keystone citing user error. I want to add that Keystone reps were very rude. I did all I could and our dealer did try to adjust the price to help and they made several attempts to resolve with Keystone, but they took a very hard line. I did suggest to my dealer they should either stop selling Keystone products or explain to customers the possibility of total lack of cooperation with Keystone. I was told by another dealer that Keystone is not honoring some simple warranty issues as they had in the past. I believed that in my case I had no liability and I pleaded with my dealer and Keystone (customer service SUCKS!). I even called and left a message with Marcus Lemonis CEO of Camping World, but I never got a response. My adjusted bill came to close to $500. I went to pick up my trailer April 19. I talked to the service manager and he agreed with me that this was not user error and he adjusted my bill. My dealer Camping World absorbed the financial burden that should have been the liability of Keystone. I recommend not purchasing Keystone products because there could be uncovered warranty issues. You can see from the other reviews that this company doesn't give a S... Although this is a beautiful RV, I will probably never purchase an RV from this company again unless they adjust their policies! Show less