Keystone Utility Trailer reviews

I am writing this review regarding my Keystone Springdale Mini 2024 BH 1800, as I believe these concerns should be brought to the manufacturer’s attention. While I was initially excited about this camper, my experience has been disappointing. Shortly after purchase, we encountered an issue with water leaking inside the unit. We were later informed after seeking a second opinion that the problem was caused by a misrouted valve/tube that should have been directing water outside of the camper but was instead draining inside. This appears to be either an installation or quality control issue, not normal wear and tear. In addition, the table inside the camper has been loose since the time of purchase. When we brought this to the attention of Campers Inn RV, they refused to repair it because we are now outside of the warranty period. However, this defect existed at the time of sale, and due to timing and inexperience as new campers, we were not able to address it sooner. Given these circumstances, I believe both issues the improperly installed valve and the loose table should be corrected at no cost. These are not issues caused by usage, but rather by initial setup and build quality. I would appreciate Keystone reviewing this situation and standing behind the quality of its product by ensuring these defects are properly addressed. Show less

We purchased our Keystone cougar 25RDS travel trailer five months ago just before the winter in the month of September. We have it on our property and are staying in it while we’re renovating our house and then we’re doing some traveling. We absolutely love the floor plan and so far the people have been very nice at camping world. I’m not able to give a complete rating on factory service warranty yet because we haven’t utilize them , so The three stars is irrelevant, but it prompted me to rate in order to move forward. the issue we have is the floor appears to be weak or very giving in several places which has us very concerned, especially since it’s brand new and and with a price tag approaching 50,000 I’m shocked. We also noticed the awning appears to have wrinkles, but I’m not too concerned about it. I will be contacting camping world about the floor. I will post a follow up review review to let you know how helpful they are in the matter. Show less

We purchased this RV spring 2024 new , never sold til we bought it. We received a email.from Keystone stating the first year warranty was about to expire. So we did a complete inspection and found the rubber roof was bubbling bad . We took photos of this as well photos of other defects and sent them to Keystone. . We had experienced finding water puddles inside the RV in a couple locations. Below where the air conditioner is and between the washer and the pantry opposite the washroom. We took photos of the roof and we'll the interior trim pieces coming off and a few other things and reported it to Keystone. After we took it to the dealer for inspection, the dealer sent in photos the Keystone. Keystone Denise the claim evern though the RV was within its first year of warranty. We had to authorize the dealer to complete all the repairs and asked the dealer to send photos and reports to us and Keystone. The dealers techs found the rubber roof was not installed or sealed properly. Interior panels rotting and mold covered when removed in several areas. Since the repairs are currently ongoing as I write this, Keystone now has offered to cover 10 hrs labour and all the materials. But the original quote was 40 hrs labour and these findings have increased the labour time. If I could post photos of all this on here I would. Wee are going to sue Keystone ass well register complains with consumer affairs. Keystones.warrenty isn't worth the paper it's written on. This is our second Keystone toy hauler RV. Our first qaaa a 2015 Keystone Carbon. It was a really good RV and I wish now we had kept it. Jim and Karen . Very disappointed! Show less

This RV Is good to live in its livable spacious living area which is really nice but one of the biggest flaws is has is how close the bathroom and bedrooms door are to each other you can get stuck at times when leaving the bathroom is you leave the bedroom door opened but overall it a super nice RV to live in. Show less

Well, where do I start Bought the thing on Jan 15th and Feb 9th no hot water. This has the on demand tankless hot water heater. Called and paid for Good Sam service to come out and check it out. Well, they needed to order a part and come back at a later date to install it. So now we are showering in the bath house at the campground. this goes on for months of replacing different part until they decided to replace the who unit. So, we are excited that we are finally going to be able to shower in our new camper again. WRONG Does not work. Now we are going on 6 months and still no hot water. I am starting a different job in Georgia and have a service tech come out to look at it there and he said he fixed the issue. WRONG Now we are in NC and had a service tech come out and replaced the regulator and not fixed. checked everything and is stumped. Not the exterior water house starts leaking in the wall. Tech ordered parts and came back at a later time and fixed that. A month later we have no heat. Called a service tech and he came out was here the whole day troubleshooting. Well, he said that he was glad to be there as the unit could have caused an explosion, so he took the unit to his shop to bench test it. It ran all day perfect in his shop, so he returned with the operating unit. Mind you it is 0 degrees out and now we have to worry about the water lines as well as keeping ourselves warm. Installed the unit and bam not working. So the Lady from Keystone Amber (true angel) ended up giving him permission to bypass the original thermostat and install a separate t-stat and guess what does not work. So here we are again with no heat on these winter days and nights. As of today, the heater is still at the techs shop and he is waiting for parts. Since I am saying all this, I guess I will add that the kitchen counter on the island the laminate is all coming off around the sink bowl. The heat in the one recliner does not work. I already had to fix some of the wood trim on the slide outs as it just fell off on both ends. I have never had this issue with the old camper I traded in, and it was a Coleman. I thought hey we buy a new camper and we will have something nice. That was a joke I should of took 65,000.00 and gave it to a charity or a homeless guy. Overall, this has been the worst decision I have ever made in my life. I really would like to take this back to the dealer and get something different. Poor workmanship and quality of materials used in this camper is bottom of the barrel. I will never buy anything that has a keystone name on it as they could care less about all this. Amber Gardner at least offered to pay for us to go get a space heater however a space heater for this big space would do nothing. This should really be taken back under the lemon law and I am really thinking about looking into having this matter looked at further. Oh and by the way there is still a problem with the tankless hot water have to turn it on multiple times before you can get it to work. SO BAD Show less

We lived in the Keystone Passport 219BH for about 6 weeks straight. We towed the travel trailer from Virginia to Indiana up through Michigan and into Canada, around the great lakes, back down through Niagara, then back home. It was a once in a lifetime trip and we created so many lifelong memories. We had up to 5 people living in it at one time. My adult daughter stayed with us for about a week of the trip making it my wife and I, and three teen agers. Five people in the RV was tight. Four was comfortable. We had no problems with it the whole time even though it was slightly used. There are no slide outs which means less issues to worry about, but moving throughout the RV with 4 or more people makes it a little tight at times. Despite that, our experience was very comfortable and cozy. We used the propane heater a little bit and it made the RV warm quickly. It was also very efficient. We cooked all of our meals in the RV and only needed to fill one of the 2 propane tanks the whole time we were camping. The AC worked really well too. It was hot in Indiana at the time, and we could always sleep comfortably inside at night with the central AC. I liked the fact that we could direct the AC vents to aim were we wanted so that if I was hot and my wife was cold, I could aim it right at me. The outdoor grill and water spigot were very convenient. Ours had electric tow hitch and stabilizers which made it so nice. We could set up and take down in 15 minutes. For the price, it was worth every penny and made of high quality materials like the fiberglass outside and cold weather underbelly. I was super happy with the investment we made and money we saved compared to staying in hotels. Show less

do not buy a keystone, they do not honor their warranty i have been dealing with a person in their customer service team for a year, and she keeps delaying the repair and did not pay my repair guy then they tell you your warranty expired i purchased from Fraserway RV, neither they or Keystone honored the warranties, i would not do business with either low quality of a work, the cupboards falling apart, the air-conditioner motor was squealing after one season, the shower floor cracked, the fridge didn't last 2 months Show less

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

Keystone has horrible customer service and quality is very low. I bought the RV this year and picked it up in August of 2025. The first things I noticed were loose hinges on several cabinets, microwave was not screwed in properly, paneling in the bathroom was not secured properly. I addressed this with the dealer and they fixed it. On the fourth time I used the living room slide out a piece inside of the wall came loose and ripped through the slide out seals and one of the window seals cam out. I called the dealer and they said that I had to take it back to them unless I could find a mobile RV repair company. I found 2 but both said Keystone would not cover the initial service charge because it was a convenience (even though it was an inconvenience for me). I took it to the dealer who's customer service was horrible. They said that it would take keystone up to 72 hrs. to approve the warranty work after it was looked at by the dealer (which was done the next day). After getting the work approved by Keystone I explained to the dealer that it had and was going to cost me money because now I needed the RV the next week and without it I would have to get a hotel. He gave me a number to call the manufacturer and they would possibly reimburse me for my hotel and inconvenience. I called Keystone and spoke with a rep which informed me that hotel costs are not covered and did not even apologize for the issues I was having or my inconvenience. My opinion is that RV's in general are cheaply built but you should not have issues right after you buy it and if you do then they should bend over backwards to make it right and the customer happy. Show less