Keystone SPRINGDALE 1790FQ reviews

Just went to set up my RV for the first time to go camping and put the bedding on. Discovered that there’s a 2 inch difference between some kind of carpeted area under the mattress and a piece of plywood that almost RVs opens up to storage but this one just is bolted shut. Not a huge issue with their not being storage but how are you supposed to sleep on a slant. I assumed it was a manufacture defect. When I contacted the manufacture and sent them pictures and told them that it was unusable as it was built they redirected me to a YouTube video of people literally saying do not buy this product. They told me that this was the way the product was meant to be and I replied have you ever bought anything that does not have a level sleeping area. They responded no but insisted that that was the way the product was built. So now we are going to have to buy supplemental wood and carpet to make a level sleeping area off a brand new product that has never been used before a 2022 model. I have never been so disappointed or disgusted in the customer service I have received the worst customer service possible from both the dealership and the manufacture. There’s no way anyone would want to buy anything that they would have to sleep on an unlevel surface and most people do not have to nap in a product before they purchase it. I’m extremely disappointed I would never recommend this product to anyone. Show less