Keystone RETREAT 391FKSS reviews

I bought the trailer used from RVDirect in Titusville,Fl. I feel that I paid top dollar for the year it was. Upon viewing it seemed to be in very good condition and was assured it was. After purchase I began finding many small thing wrong, one being the rubber corner covers sliding down and dry rotted. The kitchen slide had a leak and the bathroom toilet was leaking. These are just a few items. I do know it is used but only 3 years old. It seems at the price of this trailer it shouldn’t be having these problems this soon. Not a fan, should have gone with another vendor and Forest River. Show less

My wife and I purchased this park model in 2019, at 1st it was acceptable. You can definitely see the skimping on workmanship amd quality of products used. Our 1st problem was the TV which was replaced, power inverter replaced, last season we noticed water leakage from the bulk head above the kitchen windows, only to find there was no sealant around the 2 exterior lights. This season spring of 2022 when we opened all seem fine, than I noticed water damage on the carpet near the fridge. I pulled out the fridge only to find the carpet soaked. I proceeded to pull off the walls and pull-up carpet to find significant water damage and mold growth. With little time left on the 3 yr structural warranty and started my claim with Keystone to just have it declined. Declined due to improper maintenance on my part. So no I would not recommend Keystone as a reliable option. Now I must cover the repairs and now I will be cover my trailer with the proper trailer covers in the off season. Show less

Love the layout HATE the leakage! This camper has leaked since day one (we think) we heard several momths after purchase “.... still smells like a new camper”. What it really smelled like, and still does, is mold! It wasn’t until later that we determined there was moisture in the underbelly ( my grandson has allergies) NO warranty to cover black mold found in underbelly! If Keystone really stands behind their products maybe they’ll help you out. They told me I was on my own. This is an engineering issue that Keystone refuses to take responsibility for. DO NOT Buy a Keystone! We REALLY thought we were buying a quality product, apparently not! Show less

Quality is non existent. I bought it brand new and it is constant pain in my butt. I would steer people away from any Thor product. Overall lay-out is great. Just the constant things that break or looking at the craftsmanship just makes you shake your head. Batting insulation in the walls are paper thin. The camper is hot in the summer, and cold in the winter. Run away. Show less

they do not stand behind their product, see my yelp review, and do not buy any Keystone product. they have no quality control , it's a joke. I paid cash for our 2014 model in May of 2014, and whats worse I am a disabled Nam' vet and my lady has a pacemaker / defibulater , so trying to repair this is going to be something. And Keystone could care less. Show less