Keystone Premier Travel Trailer reviews

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

Very soft floor after warranty runs out like 2-3years never purchase other keystone again get word out there will do nothing about it told dealership about it said that normally big money for cheap floor plan probably cost $4000 to$6000 fix Show less

I'm the second owner of this RV. My wife and I love the layout of this trailer. It has loads of storage. Between the corner cabinet and the kitchen panty you have plenty of space for all of your kitchen needs. The most convenient thing I've found is the outdoor kitchen with a pass-thru to the living area. Since owning the camper we've been up and down the east coast and never had any problems with the camper towing. Everything on the unit is in great shape and works well. The next owner of this camper will have no problem with any system on board. Show less

directly from a dealer within a week trouble began hot water failed due to a wiring issue. The refrigerator quit due to a loose wire on the control. lights dim in the bedroom and bathroom due to poor ground wire. factory failed to insulate the front cap creating temperatures so high in the closets that it drooped plastic hangers. factory failed to properly connect the black tank flush line creating flood and water damage to bathroom cabinets. soft spots in the floor after the 2nd year and getting worse. The battery converter failed after 12 months leaf spring broke in 3rd year. Show less

The quality of the trailer is a huge disappointment, made with cheap thin plywood. They paint it gray to try to disguise the cheapness. Bought this trailer 3 months ago and has been in for repair twice. Just picked it up again and the refrigerator looks worse than before. You just look at it and can see that it will not seal properly. This is the second time the dealer has "fixed" this issue. We've had outside lighting that didn't work. Shelves that fell down as soon as you put something on it. The slide-outs do not open all the way. They block cabinet doors so you cannot fully open them. Shower floor pops when you step on it. Very very disappointed! We tried camping with it 3 times. Lost hundreds of dollars in food because the refrigerator does not seal after it was supposed to be fixed. Ready to bring it back and get my money back. Definitely not a brand to recommend! Show less

The 2017 Keystone Bullet Ultra-Lite Premier is a perfect fit for a couple with an occasional guest or small children. I have loved the ease of travel with this 22Ft Travel Trailer with just the right amount of room for my partner and I. I have taken it to California and back without issue or problem in my Dodge Ram Hemi 2016. I have had no failures of any kind with AC/Heat, Plumbing, electrical or structure. I enjoy the electric awning and very cold air conditioning during summer months. I have a dog and leave her in camper and never has the AC failed me. The TV is just the right size and can pivot out, or on each side allowing viewing from anywhere in the camper. I love the size which makes towing, parking and set up so easy that I can do it by myself! The outdoor kitchen checks all the boxes for me including, sink, cupboard for storage, refrigerator, 2 burner stove that is easily slid into kitchen for storage. Show less

The poorest quality imaginable, if you use the bathroom, even just for peeing, the entire RV will reek like an outhouse. The floors are apparently made of cardboard and will wear through after a week of walking on them. The kitchen counter tops deform when you place a hot cup of coffee on them. The poor quality of so many things makes it hard to feel comfortable using the propane heat and cooktop. We thought this would be a good temporary housing solution, however, it seems more like throwing away 30,000$ on a disposable piece of garbage. Also the doors and the door jambs are so flimsy that you’ll be lucky if they last a week. It looks really good as long as you don’t try to use anything. Show less

Bought this as an upgrade, very poor quality. Storage cabinet door fell off, all shower moulding fell off, cabinet door over sink fell off, radio only works if you unplug it and plug it back in. Slide out is missing hardware, cable hook up does not work at all. Outdoor shower broken. Stabilizer Jack's jam front and rear. Operating controls for stabilizer Jack's wired backwards. Overall this camper is of very poor quality, poor workmanship, and reflects poorly on every employee that touched it. Will never buy a keystone product again. Their website shows them all drinking champagne, maybe less drinking and more quality is in order. Show less

The floor got soft within a few months, the roof leaked on the first trip out, alot of the molding inside didn't make it a year, other then that it is serving its purpose.. wouldn't buy one of these again. I've talked to coworkers that had different models of the same brand, and all had soft floor issues among others... stay away from these travel trailers!!!! Show less

We have loved this travel trailer. So much storage and usable space. The high ceilings give this compact trailer to feel of a much larger unit. In addition, the slide out gives added room to cook and enjoy guests seated at the dinette. The AC and heater provide great temperature control and comfort. Easy to hitch up and pull. Show less