Keystone Passport reviews

I've owned a 2014 Passport 238 for 9 months. Traveled with it for about 700 miles over 4 trips (9 nights total) within WA state. Pulled over 4000 ft passes, along freeways and mountain highways - from rainforest to high desert. I like it very much so far. No problems as all. Good stable towing. All appliances have worked flawlessly, including AC. My only complaint is they don't build them so the over stove fan vents outside - which is ridiculous. But, plenty of storage, great floor plan, and very light. Bought it because of the aluminum frame, floor plan, big refer, and the price (18K). It's my first TT. I upgraded from a tent trailer. Hopefully I can get past the 1 year warranty and continue to be problem free if I keep up the maintenance and keep it covered. The big test will be a 3 week 3000 mile trip in June/July of this year.

My wife and I purchased this RV brand new and we were excited. Till everytime we look up it was in the shop getting repairs. We had it less than a year, but it spends more time in the shop then we use it. We only have had only one good experience with the RV and all the other times there's been issues. I would not recommend this RV and it's not dependable.

Great family RV, easy to tow. Just the right amount of room and all the amenities I look for in a travel trailer. The RV also has plenty of room and sleeps 8-10 comfortably. It has a pair of bunk beds, a kitchen table that folds into a double bed, a sofa that folds into a double bed, and a large queen size bed in the Master. The sliding doors to the Master provide great privacy! The awning provides plenty of shade, the outdoor stereo speakers that are Bluetooth enabled provide great sound, and the outdoor kitchen with a cooktop, sink, and mini fridge are convenient features for those beautiful outdoor evenings.

Haven't had it a year. I treat my things with respect. That being said, the handle on the outside stairs broke open at the top. Looks like someone reglued it prior. 2nd the loveseat? Bolts broke out of the floor. Cannot use recliners anymore. 3rd the sink plumbing was disconnected in the bathroom I had to connect the drain. The chairs to the kitchen table. Missing and loose bolts. Legs went sideways. Trashcan cover. Cheap stapled wood underneath fell off so lid doesn't sit on there anymore. Bedroom. Staples coming off of paneling on bed. Outside. Electric jack broke. Landing feet metal the revelers are bent. The awning? Opened it twice wind tore it on all 4 sides. The dealer? "We'll try to fix is if we can"..... I figured for 40000 dollars and my first rv I expected so much better. So cheap and so heartsick. But I'm sure Keystone doesn't care. I definitely deserve another one.

Bought brand new pulled to camp site 24 hours later . Hooked all up next morning no hot water. Call walnut ridge in Indiana. Bought it there .I'm living in this M-f home on weekends. 2.5 hours away. Wife had to get the part and bring it to me . Fixed it my self. Next 60 days later front of camper splits at the seam . Texted pictures to walnut ridge . Called manager was to call back. Never did. That was on a Friday morning. Heard nothing. Text more pictures sat . Nothing! Call on Monday Manger says bring it in today. Ha your funny in 2.5. Says tape it up. Mind you,I'm home on weekends. Rained like hell down there for 2 days. Guess what 1in of water in front compartment. Pulled home that Friday. Told the manager that there was a lot of water in the front. Showed him pictures. Told manager to call when ready but , plug it in the refrigerator was full. No call no Text. Go to check on it. It's done and NOT PLUGGED IN. Pull it home washed it. Packed it up then awning front arm started pulling away from camper. Text pictures again , called dealer. I got nothing..

This is an excellent couples travel trailer. Short enough to navigate National Parks and large enough to offer two "living" areas separated by the mid-bathroom. One can go to bed early or sleep late while the other reads or watches TV or even cooks with little crossover. The added distance between axles axles this passport more stable and balanced while towing. The quality has declined over the years but this 2016 was really well built considering the price. I wasted money buying an extended warranty, not because it didn't have issues, but because when it did need a covered repair, the repair would take so many weeks or months to complete that I ended up paying for the repair at an independent shop just so we could continue using the trailer. Pretty much once you drive it off the lot you are flying solo. Overall we had five years and over 19,000 miles of good times with this trailer.

My wife and I started out with a pop up, graduated to a travel trailer (grey wolf) and after 10 or 12 years determined exactly what we wanted in an RV. We sought out those qualities for 2 years and in 2020 we bought that camper, the Passport 2820BH. 1st issue I had was a fluke but as the issue related to brakes I wanted to be sure so I took it to service. 2nd issue I had was no fan/no AC/ nothing at the thermostat. Service is weeks away at all reputable service centers. I asked a few questions and got enough feed back to investigate further. Turned out to be loose wires in the control/junction box in the AC unit itself. Not plugged in all the way, not latched. In both instances I contacted Keystone customer service and got nothing from them at all. The dealer where we bought it is OFF THE CHARTS on their shop rate so they will not be getting any service from us. While investigating the thermostat issue I found out that the clamps holding the ductwork onto the furnace were not tight. All of these things are signs of poor workmanship. All in all we love the camper, we are simply disappointed that these little things crop up and when they do Keystone ignores my contact efforts. POOR customer service is my biggest issue with keystone.

2012 Keystone Passport Ultralite 24RKB..... Decals curled up and fell off second year of ownership. Seems that the decals do not tolerate sun exposure. Sever delamination on front and back exterior trailer walls. Axles weight capacity not adequate for trailer ... rear axle bent last year. Love the layout, and the trailer tows great.

This travel trailer has been the perfect camper for us. It is easy to tow and park, and has everything we needed in the way of comfort. Queen bed, sizeable refrigerator and freezer, entertainment center, and full bathroom. It also has plenty of storage.

We bought this 195rb Passport by keystone brand new in Sept of 2010, the biggest reason for the purchase was the walk around queen bed and the floor plan, the bonus'we're that it had a large pass thru storage on the front, it was a 4 season trailer with all the possible add ons. its a 3875lb dry pull or just under 8000lbs full payload. Tows great if properly loaded, parking and visiblity is great, noise transfer when it rains is very subtle, but can be heard, the electric awning is a real bonus. After a few years of owning i have added on quite a few extras and now that i am disabled i am sorry but i have to sell it. and its a great buy its in as good a shape as it was when it was new. If i do sell it to right person i may throw in the rest of the camping gear or let them purchase what it is that they will need. I am going to really hate to sell her