Keystone PASSPORT ULTRA LITE reviews

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

Very nice r v.Very good layoutsHad little problems.Hadn't repaired straight away at camping world all in all been living in it now. Full-time for 4 months would give it my recommendations.👌🏻👌🏻👌🏻 nice rv purchased it new from camping World Show less

Faulty ac and heating, bathroom is too small to move in, no oven, cooker could be less slanted to give more prep room. The space between queen bed and dinette is wasted could have been storage there.tv is in bad location. Could have a nice skylight in main room. Didn't come with ladder outside. Show less

Very soft floor after warranty runs out like 2-3years never purchase other keystone again get word out there will do nothing about it told dealership about it said that normally big money for cheap floor plan probably cost $4000 to$6000 fix Show less

The Travel trailer has held up very well over the last 5 years that Ive owned it. Im the 2nd owner and very pleased with the overall quality and ease of hooking it up to my Toyota sequoia. The trailer is constructed with aluminum framing, so it is ultra lite. The floorplan, which included a Dinette, was replaced with two swivel rocker recliners because the dinette's comfort while watching TV or reading was not comfortable. The glass shower is exceptional so I don't have to mess with a shower curtain. The slide- out and awning function perfectly, and the RV will come with a gas grill and mounting for ease of use. Show less

First issue is the awning is absolutely trash, arms has broken twice. The cost to replace is 100.00 The size is to big for for the braces to hold it up...a slight rain destroys it, even if its tilted The second issue is the air conditioner, it is by far the worst I've ever experience in a travel trailer. You literally are in an oven with what feels like a fan blowing hot air....it came like this so i know that its a factory issue. Third issue is the faucet had a big hole in the spout and would squirt out when you turned the water on...we fixed this easy. Fourth issue after one year the fireplace has completely stopped working...weve only used it 4 times. Fifth issue is the shower enclosure will not stay together...not a great big deal just aggravating Sixth issue is trim pops off everywhere but is easily fixed. LAST ISSUE... When we brought this straight from the lot the carpet was soaked, turned out there were no sealer on the roof...one complete section had been skipped ....the air conditioner or rain would have our carpet drenched. I WOULD HIGHLY RECOMMEND STAYING AWAY FROM THE PASSPORT. IT LOOKS NICE YES... ABSOLUTELY FANTASTIC...BUT ITS JUST TROUBLE NOBODY NEEDS...i could understand a few simple issues ..but the awning and the air conditioner are COMPLETELY TRASH. Show less

Great travel trailer and bang for the buck! Love the floorplan and usability of the interior with the slide out king bed and bunks at opposite ends of the camper. Room for adults, kids and pets. Good storage and water capacity for off grid camping too. Convenient hookups for campgrounds, awning for shade and rear slide out can be used to shelter bikes and gear underneath when camping. Easy to maintain and tows great as well. Typical new camper tweaks and adjustments with minor repairs / manufacture warranty issues. Easy to fit into smaller campsites with the rear slide out which means more campground options. Have used this model all over the western half of the country and Canada. Show less

This happens to be one excellent Travel Trailer. It has a lot of sleeping capacity, beautiful bunkhouse nice size bathroom great kitchen. The theater seating is an upgrade and I love it along with the 15,000 BTUAC this is an excellent Travel Trailer for the money. You will never go wrong with this one. Show less

I simply love the floor plan. We did replace the rv queen mattress with a true queen mattress. Original was pretty useless. Not really impressed with the build quality. Slide out bracket was installed poorly, lost a suspension bolt before 5000 miles. Finish exposed to Texas sun degraded within 12 months. Had to replace the leaking toilet flush valve on first trip. Vinyl trim strips were replaced after 24 months due to complete degradation. Just shoddy workmanship overall. You would think a little bit of quality control would have caught most of these I love their floor plans but they have to do better before I’ll buy a Keystone again. Show less