Keystone Montana High Country 362RD reviews

Where to begin? Less that 3 months after the purchase, the rear AC was replaced under warranty. The dometic refrigerator has had three different parts replaced. Trim has popped off during transport on three occasions. The latest....now that we are out of warranty, is the main floor is severely sagging from the living room / kitchen, down the center, into the rear den. I am not sure what the floors are made of and not sure if floor joists can be added. It appears that there may not be any joists across the center of the rig. Unfortunately, we live in the rig, so putting it in a shop for endless months is not an option. And I'm sure that any production defects are no longer cared for by Keystone since the warranty has expired. Does anyone know if there is a lemon law for RVs? Show less

Since buy this unit new in 2019 we have had one problem after another with it. From the wall separating the the living room/ kitchen and the rear den area coming apart to trim falling off, to the refrigerator door skin coming off, led lighting on the outside coming off, the Lippert leveling system not working more than it has worked and that’s after the front jacks were replaced, wiring issues to the point that on one occasion I could smell the wires burning, the furnace not lighting, the water heater not working properly, the awning not working, and I’m sure im missing something. It’s been to the dealership st least 6-8 times in the 3+ years we’ve had it. Overall the quality of this camper is garbage. I’m so thankful I got the extended warranty. I would never recommend a family member or friend buy a newer Keystone Montana! Show less

Great rig for traveling the country with our family of 5. Enjoyed the extra 1/2 bath and outdoor kitchen. Plenty of hot water for showers. Kept us warm in the snow and cool during the heat waves. Great large fridge. We added a washer/dryer combo for convenient to laundry. Show less

I Loved this RV.I only have one thing to say I was not happy on. I think they need more storage in Bunk house!Also I think that it's misleading about the size of the one bunk over the recliners in the bunkhouse. It really only fits a small adult or small child comfortably. My son who is now 15 and 6FT can not fit up there to sleep. But the other one above the TV is of good size! Show less

Keystone Director of operations Steven Holme. Assured me Keystone would correct my air conditioning issues in my rv! Now Keystone is back peddling and saying there is nothing wrong with my ac! My rv has 5 slides and 40ft long,with ac in front bedroom and rear den, my livingroom which is in the middle was only cooled to 85 degrees last summer with both ac's running continuously. Keystone knows what required to fix this issue! Beware of Keystone products, and be wary if they say they are going to do something for you! Show less

My Montana High Country has heating/cooling issues.I have owned this Rv since new and recently has become my only residence.This RV is advertised as being artic packaged,but in reality it isn't. Keystone placed tank heaters on the water,sewage tanks, but did not add additional insulation in this rv. Therefore if you are going to use it in the cold months you are going to freeze! This RV is 41ft long and has 5 slide outs, which has alot of open space to heat/cool! Keystone only placed one furnace and it's in the front part of rv,therefore by the time heat tries to reach rear den it's cold.The same holds true for air conditioning. 2 acs one on each end and nothing in the middle. The livingroom is like a sauna in the summer! Too much heat for them to cool this rv with the amount of open space. Show less

This rv,that has a rear den and 5 slides,was not designed for comfort living. Keystone did not compensate for the amount of space it would have to cool/heat when only allowing 2 air conditioners for this 41 ft RV. Keystone went one step further making harder to cool this rv,by placing the air conditioners on each end of rv, but not in middle, believe me you are going to roast in the summer. When cold weather comes you'll freeze as the only furnace installed will be in the front of rv, and not be big enough to heat the den.I have to close the door to keep livingroom warm. Poor thought in designing this rv. Don't buy this, I'm living the nightmare, and Keystone says there is nothing wrong with my rv. Show less

Purchased this rv for the additional living space that the rear den should provide,reason I say that is because I can't use it now as it's 20 degrees colder in that room. Keep in mind keystone added a artic package to this rv,for colder weather.This Rv is advertised online rv sites that this helps with full time use,and is also pointed out during the sales presentation at camping world where I purchased it. I purchased this rv not thinking I would have to use it as a residence at that time. I now use it fulltime, and let me tell you this rv is put together with no thoughts of comfort. I am living in a nightmare situation, this rv has more air coming into it than it should, this is my fifth rv and the second keystone rv i,ve own! I have searched through this rv and have found that by pulling all face plates off electrical outlets and switches that there is no insulation at all behind the walls! Another factor is during the water pipe and drainage pipes installation, all cuts for them are beyond what is required and to top it they did not seal around them,therefore you have cold air coming from underbelly into the interior. During this past summer this rv with two ducted ac's running continuously during the day was a sauna.and my electric bill reflected it. When this rv was being assembled there wasn't any over sight/quality assurance being done. They threw this together and basically said,it's not their own so they didn't care what the end product was.It was just another unit to push out the door! My biggest question is, how can you advertise this RV as having an artic package and not have insulation inside? When I spoke with owners relations department about this,I was informed that tank heaters and a thin foil blanket was added to the underbelly for colder climates,but couldn't answer why there wasn't insulation in the interior I can only recommend that you run from this manufacturer,as it's obvious they are using misleading advertising to get the consumer to purchase these RV's! Show less

Purchased this 2018 Montana high 362rd in july 2018,it's the worst purchase I have made, as this is my fifth one. I bought this one for extra room and the half bath addition, and also the added artic package. When I bought itI was using occasionally, but now have it as fulltime usage. I was informed that the artic package had extra insulation for the cold weather, they have lied. There is no extra insulation other than tank heaters and a thin foil blanket for the underbelly. I have cold air coming up through my floor vents, air coming around my windows and in my cabinets. The rear den has a 20 degree colder temperature variation between the living room, and as a result I have to keep the door closed or my furnace/ fireplace will not cycle off and on. This past summer I had a hard time keeping this unit cool even with 2 ducted ac's running. When this unit was being assembled there wasn't any thought of quality during the process! I have actually try to find where all the air is coming from,and have found there isn't any insulation in the walls of this unit! So how can they say it's equipped with an artic package. I have also found that when they were installing the water pipe system and sewage drains they over cut the required measurements and did not seal them! I am truly disappointed with the way keystone assembled this rv, my advice to future rv owners run! don't walk away from this manufacturer,as I am living the nightmare! I have spoken with customer care, and their response is, it is only designed for extended use in cold weather. I inquired about the lack of insulation and was informed they added a thin foil blanket for the underbelly.How they can deceive the public with misrepresentations and get away with it I don't understand. I spent my hard earn money for a big tent with sides, electricity and water, what a waste of my money. Show less

Purchased July2018, This rv includes artic package. Save your money it's not equipped for cold weather! It does come with tank heaters, but that doesn't compensate for interior warmth! I will have to warn those who are thinking about keystone products look elsewhere! My Rv was thrown together quickly and without supervision! There is no insulation at all in this rv! You will burn up in the summer even with two ac's and freeze in the fall as I'm doing now with a furnace! There was no quality assurance inspection during this rv assembly.I have had to go and repair everywhere a water or sewer pipe was ran into this rv! The factory cut the holes wider than required and did not seal around the pipes which allows cold air from underbelly to come inside the rv,as a result I have had to seal these openings my self.The factory claims they put insulation in the underbelly a thin foil blanket,which is supposedly to help the interior?There isn't any insulation inside this rv! You can feel the cold air around the windows and through the walls. I spoke to customer care, they informed me this unit was not made for long term use,even when it is advertised it can be as it has a artic package for cold weather! Buyer beware, They are not assembled as good as they lead you to believe. There wasn't any over site occurring at all during this assembly, if there had been I would not be having these issues! Show less