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Keystone Montana 5th Wheel reviews

3.5 (223 reviews)
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Liveability
3.8
Overall quality
3.1
Floorplan
4.3
Driving/towing
4.0
Factory warranty
2.4

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223 ratings and reviews

Voted most helpful review

Ken Phelps

Arizona, USA

Reviewed on April 1, 2024

RV reviewed 2021 Keystone Montana 3931FB view listing

5.0
This 5th wheel is excellent to live in full time or just to use for weekends or long vacations. Love the comfort and space and lots of storage as well. quality is excellent and layout with front bathroom for guests and large master bath are very spacious. I dont think that i have anything really negative to ... read more
This 5th wheel is excellent to live in full time or just to use for weekends or long vacations. Love the comfort and space and lots of storage as well. quality is excellent and layout with front bathroom for guests and large master bath are very spacious. I dont think that i have anything really negative to say about this 5th wheel. it is a head turner when you are out the the road. the dry weight is less than most 5th wheels of this size and pull behind our truck likes its not even there.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Sandra Bunnell

Pennsylvania, USA

Reviewed on February 21, 2024

RV reviewed 2022 Keystone Montana 3855BR view listing

1.8
We purchased our RV from Camping World in Harrisburg Pa and have had nothing but problems since the beginning. Took it in to be repaired, it was there for over a month. Then we get it back and it's worse. They say Keystone will not cover it, I track out to them am ignored, told my warranty ended. Show them em... read more
We purchased our RV from Camping World in Harrisburg Pa and have had nothing but problems since the beginning. Took it in to be repaired, it was there for over a month. Then we get it back and it's worse. They say Keystone will not cover it, I track out to them am ignored, told my warranty ended. Show them emails that I set up the service before it ended but they dissent spell out the problem and Camping World is not helping. I have reached out to everyone from lower to higher ups with no response or was treated likes I was the problem. Stay away from both of these companies, they are not for the customer!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Steve Harvey

Iowa, USA

Reviewed on February 19, 2024

RV reviewed 2018 Keystone Montana 3810MS view listing

5.0
2018 Keystone Montana 3810ms 4 SEASONS 41foot 5th wheel with 2 opposing LARGE slides with living, dining room, and kitchen and 1 large slide with bedroom, wardrobe, and bathroom . Pulled very little. Service records from warrant dealership show serviced and inspected yearly.... read more
2018 Keystone Montana 3810ms 4 SEASONS 41foot 5th wheel with 2 opposing LARGE slides with living, dining room, and kitchen and 1 large slide with bedroom, wardrobe, and bathroom . Pulled very little. Service records from warrant dealership show serviced and inspected yearly.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Charlene Hall

Ontario, Canada

Reviewed on January 18, 2024

RV reviewed 2023 Keystone Montana 3857BR view listing

1.4
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginni... read more
We purchased this RV in February of 2023. To date it has 73 deficiencies. Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until it’s time to get stuff done. Our service person at keystone hasn’t answered a single email in weeks and since there is an “owners dedicated email” one would think that would help but it doesn’t. The last conversation I had with them was to advise me I’d missed some of their “small print” (their words) and that they don’t cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks). Do yourself a favour stay away from Keystone. They aren’t the company they used to be. Oh and don’t ask to speak to a manager because they apparently don’t have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!!
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Jim Larue

Reviewed on September 29, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

2.2
A lot of small problems so far and we have had it only a month. Bought new noticed a few problems at the dealership and they fixed good enough to get us to leave with it. You really don’t notice a lot until you actually get to stay in it. Craftsmanship is terrible and the customer service has to be the ... read more
A lot of small problems so far and we have had it only a month. Bought new noticed a few problems at the dealership and they fixed good enough to get us to leave with it. You really don’t notice a lot until you actually get to stay in it. Craftsmanship is terrible and the customer service has to be the worst around. One of the cabinet doors was warped and we noticed at the dealership during walk through after they turned on a few lights inside. On the way home the door kept flying open because the plate was lined up with the latch. After staying in it 1 night the toilet seal was bad and they wouldn’t send me a replacement. One of the bathroom drawers isn’t built square and it leaves a half inch gap on one side one of the ceiling fan blades has a crack the bathroom door covering is peeling off and the black tank flush leaks win the wet compartment. The craftsmanship is horrible and they no longer take pride in the product. I will never buy another keystone product
Livability
2.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Robert Vaughan MANN

Reviewed on September 12, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

4.4
We could not be more pleased with our purchase. The RV overall, its quality, design, components, features, benefits, corporate support, etc. is all we'd heard of in Keystone Montana and then some. Ours came also with Solarflex system, LCI hydraulic leveling / slide outs and some other features new to us as ... read more
We could not be more pleased with our purchase. The RV overall, its quality, design, components, features, benefits, corporate support, etc. is all we'd heard of in Keystone Montana and then some. Ours came also with Solarflex system, LCI hydraulic leveling / slide outs and some other features new to us as users. Keystone's support has been wonderful, ensuring we have all the help and assistance we need in order to ensure smooth, trouble free operation, etc. The dealer... sadly not so much as unfortunately they seem to behave true to form of large dealers: all good on sales side then disappear as soon as the purchase check clears.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Tom Blocker

Reviewed on September 9, 2023

RV reviewed 2022 Keystone Montana 3231CK view listing

4.2
Last year my wife and I purchased a new 2022 3231CK Montana. The quality of this unit has been terrible. Below is a list of some of the problems we've had. I'm sure I've forgotten something. Seems like it's something new every day. Some were fixed under warranty, but not all. 1) Living room slide floor cam... read more
Last year my wife and I purchased a new 2022 3231CK Montana. The quality of this unit has been terrible. Below is a list of some of the problems we've had. I'm sure I've forgotten something. Seems like it's something new every day. Some were fixed under warranty, but not all. 1) Living room slide floor came detached from the slide out and destroyed the floor. Repaired under warranty. 2) Replaced living room flooring. Also repaired under warranty 3) Bedroom slide out came off the rollers destroying the floor. The floor and the slide out were repaired under warranty 4) Several of the wet bolts were clogged and wouldn’t take grease. All 14 wet bolts were replaced under warranty 5) four of the day/night shade broke and wouldn’t roll up. These were replaced under warranty. Another blind came detached and feel to the couch. It pulled the screws out. I will have to fix this one. 6) Oven door won’t close completely. Using the oven makes the house very very hot. Not covered under warranty. I was blamed though I know I didn’t damage it. 7) Bedroom head of the bed outlets don’t work. I didn’t discover this until it was too late 8) My Norcold 2118 is a piece of crap. When 100 degrees outside the fridge would be 50 degrees and freezer would be over 20. I researched and found lots of people with the same complaints. That cooling unit was never going to work so I upgraded to a JC Refrigeration 12 volt vapor compression compressors. This worked perfectly but it costs several thousand 9) The original drum brake just barely worked. I complained but was told to burnish them. I did so many many times but it made no difference. Wanting better braking I upgraded to disc brakes. Once again, several 1000 dollars. 10) The light under the kitchen sink never goes out. This is still a problem 11) This morning 3 sections of the molding around the living room came detached and fell to the floor. One section landed on our 5lb chihuahua causing a bleeding head wound. We don’t know if she will survive, but she’s at the hospital for at least the night. I’m not confident she will survive. Her eyes were crazy dilated. She can’t stand and we struggled to keep her awake 12) Handles on the shower door came off. The set screw hole is broken so it can’t be fixed. I have to get a new handle 13) The trailer came with a TPMS, but I couldn’t get signals on two tires. I purchased a booster only to discover that a booster is already installed. The TPMS will probably never work, but I sure paid for it. 14) We have a love seat but one of the seats won’t stay connected to the center console. One chair moves all over the place and I’m always pulling it away from the wall. This next one was my fault, but I did have the help of the trailer’s leveling system. If you push auto level the first thing that is done is the nose is lowered as far as possible. This seemingly needless step is always a surprise. I once accidentally parked the truck too close to the trailer and the front cap came down on the bed rail corner and broke the front cap. I’m sure this will cost 1000s to fix. I paid 90k cash for this very loaded fiver and it is a total piece of trash that’s not under warranty any longer. Oh how we wish we had bought another Arctic Fox. I’m sure this isn’t all. Keystone needs to think about assembling a team that knows something about quality control.
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Den

Reviewed on August 22, 2023

RV reviewed 2023 Keystone Montana 3901rk view listing

1.8
We bought our Montana rear kitchen 4 months ago. With 1 trip from Texas to Colorado, I am so dissatisfied with overall construction and quality control. I'll skip little things cosmetic, but serious issues include furnace catching on fire due to sawdust and other debris left by factory, empty refrigerator imp... read more
We bought our Montana rear kitchen 4 months ago. With 1 trip from Texas to Colorado, I am so dissatisfied with overall construction and quality control. I'll skip little things cosmetic, but serious issues include furnace catching on fire due to sawdust and other debris left by factory, empty refrigerator imploded and broke all tempered glass shelving and plastic trays, after 3k miles washing machine has flooded our front master bath and closet, master bath sink water feed leaking around hose clamps, grey tank valve not operable, will not close flow. We spent 9 months researching over 10 models, on paper, Montana looked to be best choice. Even at 140k, after all accessories, I feeling like I have made a terrible choice. Local dealer is at least 2-3 months out. I ask keystone customer service to authorize mobile service and due to Texas franchise laws, only dealer can send out Keystne certified mobile service. Only to find out Crestview rv does not offer such service. So 2 choices, either surrender my new 2023 unit for months, or pay for repairs out of pocket. As we are booked out for several months in destinations desired, I guess I'll sponsor repairs. Before buying an rv, do your homework. You will NOT want to buy a Montana. They are very unreliable and Keystone knows it. But volume of sales allows them to produce high end JUNK. Please be aware.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

David W Pitchford Jr

Reviewed on July 31, 2023

RV reviewed 2022 Keystone Montana 3761FL view listing

3.0
My biggest issue with this unit is the cost. We love the floorplan and storage, but it is touted as the highest quality build and top reliability. I don't see that. We've owned several units before this, some of which cost half as much, but the Montana appears to have the same lack of build quality they al... read more
My biggest issue with this unit is the cost. We love the floorplan and storage, but it is touted as the highest quality build and top reliability. I don't see that. We've owned several units before this, some of which cost half as much, but the Montana appears to have the same lack of build quality they all suffer from. Interior trim pieces falling off, sheet metal skirting tearing away from hardware, malfunctioning slide, etc. I guess my point is, if you think paying over $100K is going to relieve you of some of the typical rv headaches, you are wrong. Save yourself tens of thousands of dollars and purchase based on floorplan, not claims from salesmen or manufacturer marketing. I also pulled some stars from factory warranty/support because it takes months to resolve issues when you can only use authorized dealers and cannot reach out to them directly. Again, the build quality issues could easily be resolved at the assembly line (ex: larger washers to distribute the load on the sheet metal skirt bolts).
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Peggy Hesler

Reviewed on July 24, 2023

RV reviewed 2021 Keystone Montana 3760FL view listing

2.6
Bought new both winters I have had it at holemans for repairs camped in it total of 6 months out of 2 years have 3 year warranty and bought extended warranty took back to dealer soft floor leaking somewhere keystone refuses to fix it do not buy a keystone I now have to higher attorney and holeman will not hel... read more
Bought new both winters I have had it at holemans for repairs camped in it total of 6 months out of 2 years have 3 year warranty and bought extended warranty took back to dealer soft floor leaking somewhere keystone refuses to fix it do not buy a keystone I now have to higher attorney and holeman will not help with situation! 90 thousand dollar camper 2 years 1 month leaking
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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