Keystone Montana 3813MS 3813MS reviews

On April 24th I reached out to Keystone and let them know I had an issue with my RV and a wonderful lady called me and asked me to email her the issues so that we can get the issues resolved. On April 25th I did send Lisa pictures and a descriptions of all the issues that need to be addressed. I even put them in a spreadsheet. On April 27th she responded to let me know that now Keystone is aware of the issues and that when y RV goes into the dealership they can get the requests done and that this should help the process. I did let her know that I was very leery on taking it in because I have heard the horror stories of the long wait times on getting things repaired. May 1st I took my RV to the dealership and was told to make an appointment ( I called on the 28th of April and spoke to Paula and I had an appointment they forgot to log it in). May 10th I took the RV back in and walked the entire RV with Paula and explained that Keystone was already aware of the issues and will help get the process going. We went over all of the details of the issues and I told her that I did not want anything just repaired it needed to be fixed and or replaced. I let her know that when we purchased the RV that the radio did not work on the walk thru and it was (repaired) by the dealership. The repair that was done was that the fuse tabs were bent over so that the fuse would stay in the socket. The first time we went to use it a spark came out and I shut it off. Took it to a dealership in Alabama and they showed me what Holiday World did. It actually cause the fuse holder to widen and therefore did not make a good connection. I gave her the email that I sent Lisa and gave her Lisa’s email address if she needed any help. I then showed her the siding and made no mistakes and said that the siding needs to be replaced because it actually came off on the freeway in Starkville Mississippi. I showed her the screws that I had to put into the metal to keep it from falling off and the silicone to prevent rain from getting in. On or about June 10th about a month I had not heard a thing about my RV and I called and spoke to Paula and she said that all of the parts are in and that I should get my RV back soon. I did find out in this conversation that the bathroom door knob was replaced and that no leaks could be found on the auto level jacks even thou I had to put in a gallon of oil in the tank because the jacks didn’t work. I guess it disappeared. The next day she called me and asked if I wanted to purchase covers for my slide outs. I said I would think about it. June 10th seems to be the day the replacement chair was ordered. RV had been there for a month I started calling Keystone and spoke to a gentleman and informed him of the issues and he informed me that the chair had just been ordered and that no dinette table, siding, stereo or any other parts had been ordered. During this conversation I explained to him that I did not want the siding repaired because it has holes it in and that it needed to be replaced. He called Holiday World and spoke to them about the issue. He told them to get the request in so it could be processed. Three weeks had past I went to the dealership to see how my RV was coming and they said that the siding was repaired and that all they were waiting on was the chair. This came directly from Cameron. I asked him did the siding get replaced he said no it was repaired and it was a good repair. I explained to him and the gentleman at the desk the siding was to be replaced not repaired. It was bent and had holes in it. I said again it came off on the damn freeway and I had to reattach it in a Lowes parking lot. I also asked if the stereo was replaced and he said yes. I pressed him and said are you sure because Keystone has no record of Holiday World requesting the new stereo. I never got a real answer. On or about July 12th I called again to Holiday World and left three voice mails and never got a call back. I called Keystone again and spoke to a person and they had informed me that the siding was just ordered and that it was being shipped. I was also told that the chair was also being shipped as well. On July 15th package number 9238838620 arrived at Holiday World and J Behl signed for it. On or about July 16th I called again to Holiday World and got no return calls. I then called Keystone to find out that the siding had arrived on the 15h to the dealership and the chair was there as well. So I went to the dealership and inquired about the status of my RV and Cameron said that no packages came in and that Keystone was lying. I left very upset and called Keystone back and found out that the package that was delivered was the chair but the siding was sent by three day air and was set to arrive on the 17th of July. This is only half my RV has been at Holiday World for 105 days Show less