Keystone MONTANA 3720RL reviews

In September 2020, I purchase a brand-new Keystone Montana 3720 5th wheel from Affinity RV in Prescott Arizona. The sales staff were very good and we agreed on a price. I was told that I could pickup the new RV in about 1 ½ weeks. I drove the 923 miles to Prescott from No. California. When I arrived, I was given the walk through and told that some parts were missing, that they would be ordered and then sent to me. I stayed the night at the dealership and noticed that the refrigerator would not cool, the cable tv switch did not work, ceiling fan did not work, and a couple of other minor issues. Lots of promises were made regarding parts and service. These all turned out to be lies. After returning home with the new unit, I attempted to contact Affinity to determine the status of my replacement parts. Calls went mostly unanswered. I left messages with never a returned call from service. I contacted my salesman numerous times, which usually resulted with a phone call from service with more lies about delays from the manufacturer (Keystone). I called keystone and they said that the parts had shipped and were delivered that day. I called back a week later and was told that the only way to get the parts to me was to remover and send my original parts to them and that I would have to pay to ship the replacements parts to me. I called Keystone again and complained. Then I received a call from Affinity Service telling me that they would send me the missing parts but not the replacement parts? I could come to Affinity, 925 miles one way, and the parts would be installed. I called and complained to my salesman again and then I received a call back from Chris in service telling me to sent in my parts and after receiving them they would send me the placement parts at my expense. I sent my parts to affinity around the 10th of November. They received them four days later. I included my mailing information, phone number, and instructions to call me for credit card information for the shipping. No response. I called a week later left a message. No Response! I contacted the salesman again, then received a call from Chris, saying that the parts would be taken to the parts department, they would contact me for credit card info. After one week, I called Affinity again, left a message, NO RESPONSE!!! I called parts a few days later. They said that did not have any information regarding any parts and that Chris was the only one that knew anything about it and he was off sick with Covid-19. I called a few more time and left messages, NO RESPONSE!!!!!, I left an email for the Sales Manager, detailing my frustration. I received a call the next morning. I was told that Chris was still of sick and that he was going to find out what was going on and that someone would call me. NO RESPONSE!!!. Today I called Affinity again, tried parts, message machine, called back, tried service, message machine, called back tried parts again, human answered, told that they would call me back. Guess what? NO RESPONSE!!!! I don’t know what to do?? Any Help would be appreciated. Thank You. David Van Denover Show less

We purchased our 2020 Keystone Montana in July 2020. We sold our home and became a full-time rv couple which we have planned for a while. The first night we moved into our brand new home, the problems started. The hydraulic motor went out that very day. We couldn't get it taken care of for 8 days. The blinds are literally falling apart and off the walls. Trim is falling off. The bedroom door doesn't even fit. It is smaller than the door frame. The bathroom floor is peeling up. The toilet lid fell off. The sofa bed is so tipped that we cannot use it to sleep on. A few days ago my husband was in the shower and heard and felt a huge boom and then heard a rush of water. The drain pipe somehow separated from the gray tank and now we cannot use the shower. This has been a nightmare and we are sick that we paid 70,000 for this piece of junk. We are hopefully getting some of these issues taken care of this week. The workmanship and quality of this 5th wheel is terrible!! Show less

We live in our 2017 Keystone Montana for 1 year now and love it. The thing I see they have done now is lighten the interior wood and I think that is super . Kinda wish we had lighter wood. For 100% living it is a nice unit. There is plenty of storage in and outside with a hallway having a full washer and dryer which of course is optional for folks thinking of buying. Currently selling ours because it’s stationary on a lot and it has a wood skirting. Instead of removing the skirting we hope someone will purchase this as a tiny home so my wife and myself can move on into another unit with more road time flexibility. Show less

I have owned many campers in my lifetime, but, this Montana was by far the best one I've traveled/camped in for so many reasons. My wife picked this one out because of the enormous size and I was skeptical, at first. But, after traveling to Alaska this past summer I can't imagine having done so in anything less than our forty foot Montana. It was an awesome trip! This fifth wheel has it all and is the perfect size for retirees who like to stay on the go and see the states. This camper is a joy to pull, easy to setup with the automatic leveling system and turns heads in every campground when I pull in and leave out. The floor plan is well thought out and I love my roomy bathroom. I am a pretty big fella and don't have a single issue with the height and space. My wife can prepare meals in a flash in the galley kitchen and can really stock a good deal of groceries in the pantry as well as the extra large residential size refrigerator and freezer. When we unhook and pull away, the fridge automatically switches over to propane so I never have to worry about food staying cold. We do enjoy sitting in our luxury recliners while watching a movie in front of our fireplace, as we travel a lot in cooler weather as well as summer. If you are considering a luxury RV, don't pass up a look see at the MONTANA 3720RL model. You'll be impressed! Show less

We really like all aspects of this unit. Livability is great. Roominess is wonderful. Only one absolutely cheap thing is the tiles behind the stove & counter! They were falling off when we picked up the unit & fell off when it got hot! Grease spatter was very hard to clean. Keystone correct this in 2019! Show less

We traded a 39 foot 2016 Montana High Country that we used only 2 times on a new 2017 Montana 40 foot. We thought the quality was better but since we have only used this new Montana twice now and then pulled it to AZ for the winter it is also lacking in quality. The hot water heater on demand does not work and has been worked on and new fuses installed. The crown molding in the living room had fallen down and scratched bad from riding on the slide out and the other side is coming loose also. I will never buy another Keystone product. Show less

Almost 6 month with this Montana. I'm not a full timer, however if i was, I would look for something where intererior with more durable. the floor plan is very nice, but the qaulity of how they did the crown molding and trim is very very poor. Everytime that i move this, i have to take it back into to dealership to fix the moldings that are seperating and pulling away from the walls. And of course tthey try to fix; by putting more nails and putty...look horrible and shabby. The dinning room chairs are cheap, broke two of them. Wife 120 lb, broke right under her. The in command is a nice feature, but have to reset it all the time. However, if this in command goes out, you have know way to function the controls. With the incommad system you have to use your phone ro go to the panel to turn on certain lights, very diffucut at night time to turn on the lights. need more physical light switches. The swithces for the holding tanks for heat do not indcate if they are on or off. The thermostate control...what a joke...if you want to change the setting at nitght, you either have to use a flashlight, or use your phone for the in command to turn on all the hall light just see the thermostat...please put a backlight on the thermostate. There are so many more little things that could make this a excellent 5th wheel. If I was a full timer and Retired, considering all of these issues...the In command- thermostats and lightning.....I would choose something that has better interior qaulity and would not have the in command. But, on the good side, i do like the floor plan and tows great. Show less

First, this RV is virtually problem free. The spacious flow of the floor plan is excellent. Highlights are a large pantry, stainless appliances, very comfortable furniture and the iNCommand system. Outside the dual awnings are perfect, the auto leveling system is an excellent feature and the finish is easy to maintain. Show less

I love the floor plan, and I have the Legacy upgrade package which adds a lot to full time living. But overall finish quality of the unit is poor. I wish I had looked with a more critical eye, but it is my first rv and I was wowed by the bling. Whoever installed the finish trim should be fired, as they were nail happy but not very smart. And I guess the same person did the nail putty, as it is also poorly done. I also have white caulk covering up something, but the wall paper is beige. The riser on the stairs is coming off, since it wasn't nailed properly, and the finish is scuffed on the cherry treads. The fireplace won't shut off, so I have to turn off the breaker when I leave for work. The heated floor in the bathroom scorched the flooring, so I'm lucky I was home and smelled it before it burned me out. The control panel for the auto leveler went bad and it took 2 months to get a replacement. The tank heaters quit working entirely, so I'm lucky I'm in California for now. The hardware on the sliding closet doors won't allow the doors to close completely unless I force them. You have to manually light the oven on your knees as it doesn't have a starter like the stovetop. The VERY expensive 18 cu ft side by side fridge constantly frosts up. The slides leak cold air a lot, so you go through a lot of propane unless you buy an electric heater to subsidize the fireplace if you like to be warm. And of course I would have to pay to move my rv to a dealer and live in a hotel to get any of this fixed. I would look at another manufacturer if I was more informed. By the way, all of this has gone bad in the first 5 months of ownership. Show less

We have nothing but praise for this RV. The floor plan is outstanding. We ordered it with theater seating directly opposite the 48 inch TV. It was a pleasant surprise when we learned the seats of the theater seating are heated. The theater seating recliner's are also wall huggers. The furniture is very comfortable. The refrigerator is huge and more than adequate. We ordered it to be the RV model refrigerator, so if there's a power failure our food will still be OK. The stainless steel appliances are very attractive and easy to maintain. The large pantry is a plus. I would hope that Keystone would add more padding to the dining chairs, it seems to be somewhat insufficient. The all in one bathroom is perfect, it doesn't feel crowded at all. Overall the storage in this fifth wheel is more than adequate. There is plenty of room for clothing in the large closet. This is a very comfortable, livable and luxurious fifth wheel and we are very happy. With the suspension and more ride trailer hitch, towing is very smooth. We have recommended the Montana to our fellow RVers because it is a popular brand and so many are interested in upgrading their RVing experience. Show less