Keystone Impact reviews

DO NOT BUY A KEYSTONE PRODUCT. !!!!!! We noticed damage to our siding while returning from Florida in March. Stopped at the dealer on the way home and stated our warranty had run out 5 weeks prior and to call insurance. Camper assessed at licensed RV dealer, as dealer we purchased from has poor reputation for service. It was found that the camper was TOTALED. The awning rail was installed below the fabric bead. The edge molding was installed too low, several screws not into structure only into fiberglass siding and no brutyl tape under extrusions. Water had been leaking under the screws for three years and has delaminated siding and rotted the floor. Insurance denied due to manufacturing defect. Keystone would do nothing even though it was built wrong. Dealer also contacted Keystone stating it was a manufacturer defect and Keystone still denied to assist in any way. Dealer has been working with us however we will take a huge loss of over $10k and we still over over that on the camper as it’s only 3 years old and totaled. STAY AWAY FROM ANYTHING TO DO WITH THIS MANUFACTURER !!. Show less

I used my toy hauler to haul my bike and my golf cart, not at the same time to rallies. First the back room was so hot we couldn’t use it until we added another AC , left my golf cart in the back of the trailer for a week then saw a crack west to east by the door going into the back, trim has been falling off, then the motor on the awning went out , only one speaker works outside wiring issues, a tire blows out , the wall behind the stove is leaking so the counter top is buckled up, know the floor in the back room is so soft you can’t put anything in the back. So I started pulling up the floor and it is made of press board. The floor was getting wet from underneath. This has been a night mare after the first year warranty went out. My toy hauler has only been used about 10 times and the rest of the time it sets on a slab in my back yard Show less

just purchased a 2022 keystone fuzion impact 5th toy hauler. (Not in drop down) the quality they put into one of these is horrible for the price tag, fireplace stop working before i even got done with the walk through at the dealer, fuel pump stop working on the walk through, also a few lights on the outside the wiring was not done right so the lights don't work. the back garage door was missing nuts that hold the door on the bottom and the length of the bolts aren't long enough to even go the lock nut they use so they wont stay in. it looks like the welds are from a 5th grader and some are broken on the frame. i dont expect this thing to hold up a year. i would not recommend anything keystone to anyone. Show less

Simply a very sturdy built unit that has taken us on many great trips with only minor trim type issues common to all new travel trailers. Dealt with customer support a couple of times and they were amazing. The unit looks sharp, pulls great, and has all of the comfort ammenities most people would want. Show less

I purchased this unit new from Camping World in 2015. My issues were minor when they first started. Molding coming loose, water leaking around my exhaust fan. I had to reset my furnace so I took the cover off my air inlet and it looked like to make the access to the rest button they used a sledgehammer to make the opening. Now the hidden issues are showing up. Leaky windows resulting in floor damage in the slides and moisture buildup basically at all the windows that’s going to cost an estimated 10k to fix. I was fairly new to camping in a rv and my wife and I thought we purchased our retirement Rv instead we purchased a disposable rv after 5 or 6 years of use. Show less

The perfect configuration for living camping and RV. Go anywhere do anything in this. She’s treated us well, onboard fuel tank so convenient for both the ATV and generator. Pulls beautifully, the ATV storage also makes a great screen porch! Show less

Picked up brand new Fusion Impact 359 Toy hauler in March 2021. On First Trip to National Parks Yellowstone, Glacier, etc. Noticed bedroom slide runs into bed and pushes the whole thing over. Motor broke on slide and now doesn't work at all. Here we are on middle of trip! Repair man looked at it and said can't fix. Said motor and cables all installed wrong. The whole thing needs to be repaired and re-engineered when we return. A lot of other quality and assembly issues on the unit. Can't imagine if a new car had design and quality issues this bad. Show less

Bought it brand new and was very excited to use it. We had the typical new RV problems which were easy to fix without taking it back to the dealer. The information on how to use some of the trailers equipment could have been better but, we figured it out after a few trips. The garage space was more than spacious,affording plenty of room for my side by side. Upholstery needs upgrading as the manufacturer used inferior materials. We'd only used it twice and the foam was completely compressed. I had to have a local upholsterer re-stuff all the seat pads with a more durable material. Other than that, it's an excellent RV. Show less

I bought this camper new from Camping World, first mistake. Immediately I started having water leaks. They would keep the camper for about 3 months and claim the leaks were repaired. Then I noticed the front cap was delaminating and because of water damage. When I told Camping World about it, they stated I had not done proper maintenance to the roof. They did the roof each year. The last leak was where the kitchen sink attaches to the grey water tank and the 90 degree pvc fitting was not glued so it came off and eventually damaged all the flooring in the kitchen, bathroom, and garage area. Contacted Keystone and was told they would do nothing because my camper was out of warranty. I camp quite a bit and I tell EVERYONE, don't buy Keystone because they are built cheaply and they do not back their product. Show less

Looks like they out it together as fast as humanly possible without doing anything correctly. We have had it less than a month, the day we got it we started a list of defects, had someone come out today to document for warranty work, our list was 2 pages. Hoping keystone stands behind their warranty on this terrible quality RV we received. Trying to return to the dealer since we DID NOT get the product we paid for. So incredibly dissatisfied and disappointed, it's one issue after another with this lemon. Show less