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Keystone Hideout reviews

3.1 (86 reviews)
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Liveability
3.4
Overall quality
2.5
Floorplan
4.0
Driving/towing
3.7
Factory warranty
2.1

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Voted most helpful review

denise

Alberta, Canada

Reviewed on January 16, 2024

RV reviewed 2021 Keystone Hideout 28BHS view listing

1.8
DO NOT GO TO GURANTEE FOR AN RV. The RV I got was nothing like the one on display, completely different. The Master Bed is so high I need a step ladder to get onto it. The stereo is broken, i was told I would have to pay to have someone come look at it and fixe it. Why would I have to pay when it was still un... read more
DO NOT GO TO GURANTEE FOR AN RV. The RV I got was nothing like the one on display, completely different. The Master Bed is so high I need a step ladder to get onto it. The stereo is broken, i was told I would have to pay to have someone come look at it and fixe it. Why would I have to pay when it was still under warranty. Received a recall notice for a part, my trailer was at a site out of town, found a local guy who could fixe it. He did an amazing job. Now Guarantee is trying to tell me I owe them for coming out to fix my RV. They were never there, they did not fix the part. According to the recall notice there would be no charge to the customer, so why is Guarantee trying to charge me. Go anywhere else but Guarantee!!!!!!!!!!!!!!!!
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Chuck Paynter

Reviewed on October 13, 2023

RV reviewed 2023 Keystone Hideout 258LHS view listing

1.4
Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were... read more
Owned a pop up for years but outgrew it and decided to buy a camp trailer. Did my research and decided to go with the Keystone 25 foot camp trailer, the Hideout. First thing I noticed was that this trailer didn't tow well .wouldn't track behind my truck even with the Reese equalizer. After 1st trip there were a lot of cosmetic items that had to be addressed. Trim falling off, speaker covers falling off, outdoor fridge that was tearing up the compartment. Compartment doors that were hanging and binding, lighting that wasn't working, the facet in the sink fell off, cabinet drawers that wouldn't close properly and the list went on. After 2 months in the dealer we went to pick it up and several of the items that were written up weren't fixed so we left it. Went back a week later and now the batteries were dead even though this trailer has solar panels to charge the batteries. We left it again we go back in another week and they tell us that we must have turned off the solar panel disconnect, we didn't. That next weekend we went camping again. As we're driving up the mountain I see something flapping in the wind but can't pull over as we're climbing a 6% grade. When we could pull over we found all the rubber molding that covers the screws was coming off. We get to the camp site and start setting up,The first thing we notice when we open the door was the trailer is full of dirt. We found that two of the windows were sealing allowing dirt to get in the trailer, everything was covered in dust, finedirr. Then when leveling and unpacking. I noticed the aluminum siding on the trailer was warping and coming loose at the wheel wells. The bedroom door wouldn't close, the window shades wouldn't stay up, more interior trim falling off and a hot water heater that only intermittently worked. By the time we got back to town we took it back to the dealer with another laundry list of problems. I regret buying this Keystone Hideout and Keystone has been very flippant saying they will fix it. At this point nothing less than buying this trailer back from me would satisfy my frustration and disappointment.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

John D. Lindberg

Reviewed on October 7, 2023

RV reviewed 2021 Keystone Hideout 176BH view listing

2.2
When my wife and I were looking for a travel trailer this Keystone Hideout 176BH caught our eye at Gander Mt. RV in Baxter Mn. We liked its simplicity and colors so we purchased it in late July 2021 and left Minnesota for Utah 2 days later. This purchase turned into a nightmare almost immediately! By the tim... read more
When my wife and I were looking for a travel trailer this Keystone Hideout 176BH caught our eye at Gander Mt. RV in Baxter Mn. We liked its simplicity and colors so we purchased it in late July 2021 and left Minnesota for Utah 2 days later. This purchase turned into a nightmare almost immediately! By the time we got to our destination, interior trim pieces were already falling off, there were metal shavings coming from who knows where showing up on the floor near the crookedly installed power center, the water pump was horribly noisy, we started to notice things like paneling staples showing and taped seams that had the tape peeling off, and the screws that hold the strings for the window blinds were falling out, not to mention the refrigerator leaking water onto the MDF (Medium Density Fiber not real wood) boards below it, the MDF swelled up and had to be replaced. Then while we were in Utah we got a phone call from Gander Mt. asking us to bring in our new purchase so they could fix THEIR list of problems with our camper that they made absolutely NO mention of whatsoever during the sales process ! Nice surprise for us! So, I told them what I had found so far and that I was going to inspect every inch of this thing and was not happy with them withholding their discovery of problems during the purchase! Our opinion of this camper and Gander was dropping fast! Upon my inspection I found more metal shavings under our sons bed in the area where the power center and water pump are located, and metal shavings along with a large pile of sawdust in the access area of the propane burner for the refrigerator (they sold us a fire just waiting to happen!) Shortly after their phone call to us, our then 2 year old son stepped out onto the first step where his leg went into the gap between the camper and the back of the step and he fell down with his leg still trapped in the gap! Luckily he didn’t break his leg! I immediately called both Gander and Keystone, neither one seemed concerned with this issue and refused to do a simple repair to make the steps safe. All in all our experience with Keystone and Gander Mt. which has been since purchased by Campingworld has been horrendous troubled with poor quality workmanship, lack of transparency in sales, substandard repairs and non existent customer service, a campingworld assistant manager told me “We aren’t going to do anything more for you”so I told him “Get out of my camper or I’ll throw you out!”I have not been back there since . I won’t even consider it, and will never buy or recommend that anyone else buy a Keystone camper or deal with Campingworld whose CEO’s motto is “If you’re not happy, I’m not happy. “ That’s an untrue statement if I’ve ever heard one! J. Lindberg
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Tab

Reviewed on May 16, 2023

RV reviewed 2022 Keystone Hideout 175bh view listing

1.0
I bought a BRAND NEW keystone hideout less than six months ago and ours already falling apart. Contacted the sales people who did a walk-through and come to find out keystones refusing their warranty, even though it says clearly on the vehicle three-year warranty. It’s not working the toilets broke the ... read more
I bought a BRAND NEW keystone hideout less than six months ago and ours already falling apart. Contacted the sales people who did a walk-through and come to find out keystones refusing their warranty, even though it says clearly on the vehicle three-year warranty. It’s not working the toilets broke the ceiling is leaking and the awning is broke. I paid over $25,000 for this thing brand new and it’s a piece of crap. Come to find out Keystone doesn’t care about their customers or their business. No wonder they’re going out of business.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Kim Finnerty

Reviewed on May 1, 2023

RV reviewed 2022 Keystone Hideout 177RD view listing

2.0
Purchased brand new from dealership, January 2022. Used it May- October, with no issue. Winterized and covered. Uncovered it last week and….Shower panels were unstuck and we had to caulk them. Wall material has bubbled away fro the plywood at every window and 1 wall has popped out .25”. Call... read more
Purchased brand new from dealership, January 2022. Used it May- October, with no issue. Winterized and covered. Uncovered it last week and….Shower panels were unstuck and we had to caulk them. Wall material has bubbled away fro the plywood at every window and 1 wall has popped out .25”. Called customer service at dealership and Keystone…. Will not do anything because it is past 12 months. I only just uncovered it… if I was going to go by warranty, I would have to uncover it in January to check it…, that is the most ridiculous thing I have ever heard. The quality of the product is horrendous and I would never purchase another Keystone again.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Denise Jones

Washington

Reviewed on May 2, 2022

RV reviewed 2021 Keystone Hideout 30BHKS view listing

2.0
I would not recommend Keystone RV units. You only get a one year warranty for the most part. How often do you use it in a yr? The air conditioner unit is too small to cool the unit down enough. I had to purchase a larger unit to cool in summer time. The back door is off by an inch it won’t stay closed a... read more
I would not recommend Keystone RV units. You only get a one year warranty for the most part. How often do you use it in a yr? The air conditioner unit is too small to cool the unit down enough. I had to purchase a larger unit to cool in summer time. The back door is off by an inch it won’t stay closed and you can see daylight right through the crack.The sliding door is a pain to open and close, it gets stuck. The wood caps were not even attached to the dining set. Some staples were not pushed in all the way! The refrigerator door opens backwards, so you have to stand in bathroom to open fridge. I had a leaky toilet and they are not going to reimburse me for the repairs. The blind was broken from the start. I live in the unit so I can’t take it to dealership to deal with the problems so I am stuck with all the repairs financially after purchasing a brand new piece of poorly built RV . Do not purchase save yourself a lot of headaches! Do not buy a keystone avoid it at all costs!
Livability
2.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Steve

Alabama

Reviewed on April 13, 2022

RV reviewed 2021 Keystone Hideout 28RKSWE view listing

2.6
I bought a new RV with a nice floor plan. The problems started almost immediately, within a week of using the RV. The workmanship was so poor that trim work was falling off, plumbing was leaking, water came in from an outside leak and the black water drain valve was assembled wrong making it most difficult ... read more
I bought a new RV with a nice floor plan. The problems started almost immediately, within a week of using the RV. The workmanship was so poor that trim work was falling off, plumbing was leaking, water came in from an outside leak and the black water drain valve was assembled wrong making it most difficult to open. Plus a few other minor issues such as the front door not well aligned and seat cushions that were supposed to have Velcro the didn’t. The hinges on the lift-up bed snapped. I tried to use the dealership for warranty work. They couldn’t get me in for at least 2-3 months and then couldn’t estimate how long it would take to fix. I could not do without my RV for that long, so I called Keystone and found out how use a mobile tech. I had to have them out three times and submitted my invoices and pictures as instructed. Keystone never responded to my submission. I had to keep calling (at least four times) to find out the status of my reimbursement. After each call, I was promised someone would call me back. It never happened! Finally, on my last call, I find out all my invoices were denied because the mobile tech did not document well enough. Everything the tech repaired was documented. Bottom line is I am out between $500 and $1000 with no hope of recovery of money I spend due to poor workmanship. Getting a lawyer to fight them would cost me more, so basically I was cheated by Keystone. I do not recommend anyone buy a Keystone RV! The quality is poor and customer service is terrible. They are a big company taking advantage of average folks.
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Joshua Bergman

Utah

Reviewed on March 25, 2022

RV reviewed 2021 Keystone Hideout 300RLDS view listing

2.0
Day one. After arriving at our first outing in our Keystone hideout. The trailer hitch Jack broke. We called the dealer for parts and warranty. They said we had to bring it back in for warranty repair. To move the trailer we had to have a tow truck pickup the trailer and haul it 300 miles back to the deal... read more
Day one. After arriving at our first outing in our Keystone hideout. The trailer hitch Jack broke. We called the dealer for parts and warranty. They said we had to bring it back in for warranty repair. To move the trailer we had to have a tow truck pickup the trailer and haul it 300 miles back to the dealer. They told the driver we needed an appointment before the driver could leave it at the dealer. I called the dealer for an appointment. It was 6 months out. Tow truck delivered the trailer to our home 85 miles away. On our appointment we towed the trailer in. The dealer said our parts were not in stock but they could sell us an upgrade and get us back on the road. We decided to wait 3 months later. They get it fixed. Took it out that next day. Gas leak. Waited 4 months to get appointment. Took trailer in. Waited 3 months and still hadn't fixed it. I gave up and took my trailer home ordered the parts of amazon and fixed it myself. Slide out broke on 3rd use. Again fixed it myself. 4rth use stove vent fell off, fixed it myself, 5th outing leaking roof plus door came off, bed frame broke. Ooooh and by the way, keystone Manufacturer refused to take my calls or return my emails. Get ready to get left out in the cold if you buy one of these. They are truly junk.
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

frank bennett

Utah

Reviewed on March 7, 2022

RV reviewed 2020 Keystone Hideout 175LHS view listing

1.6
bought a trailer about 8 months ago, and ever since it has been nothing but problems, poor build quality, leaking roof, poor craftsmanship, cheap materials. the latest of problems being my fridge quit working about 3 months ago and ever since i have not been able to get it serviced, i am in a bit of unique si... read more
bought a trailer about 8 months ago, and ever since it has been nothing but problems, poor build quality, leaking roof, poor craftsmanship, cheap materials. the latest of problems being my fridge quit working about 3 months ago and ever since i have not been able to get it serviced, i am in a bit of unique situation as i purchased the trailer in another state to which i currently live, and non of the "authorized" dealers are willing to repair my trailer since i did not buy threw them. i have called Keystone directly looking for some help and the answer i got was not very encouraging, while keystone did give me their sympathy (more than their dealers), they basically told me im screwed and will have to pay for the fridge myself. i will never recommend keystone to anyone i care about. customer service is 0/10, customer care is 0/10, customer experience is 0/10, and again just to reiterate build quality is 0/10 the if i thought i had a case here i would definitely be suing for false advertisement as i was told i had a 3 year warranty but i know see that was not true.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

patrick deem

Ohio

Reviewed on February 6, 2022

RV reviewed 2021 keystone Hideout 179lhs view listing

4.6
After reading reviews of RVs in general, we were half-expecting the trailer to fall apart the first year. But this trailer has been great! After 6000 miles, only the most minor of issues. I know many people have real problems with their trailers, but a lot of issues can be solved by choosing the right trai... read more
After reading reviews of RVs in general, we were half-expecting the trailer to fall apart the first year. But this trailer has been great! After 6000 miles, only the most minor of issues. I know many people have real problems with their trailers, but a lot of issues can be solved by choosing the right trailer for your needs. People complain about storage? Did you look before buying? Same with layout, etc.
Livability
4.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
5.0
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