Keystone Hideout reviews

I bought a BRAND NEW keystone hideout less than six months ago and ours already falling apart. Contacted the sales people who did a walk-through and come to find out keystones refusing their warranty, even though it says clearly on the vehicle three-year warranty. It’s not working the toilets broke the ceiling is leaking and the awning is broke. I paid over $25,000 for this thing brand new and it’s a piece of crap. Come to find out Keystone doesn’t care about their customers or their business. No wonder they’re going out of business. Show less

Purchased brand new from dealership, January 2022. Used it May- October, with no issue. Winterized and covered. Uncovered it last week and….Shower panels were unstuck and we had to caulk them. Wall material has bubbled away fro the plywood at every window and 1 wall has popped out .25”. Called customer service at dealership and Keystone…. Will not do anything because it is past 12 months. I only just uncovered it… if I was going to go by warranty, I would have to uncover it in January to check it…, that is the most ridiculous thing I have ever heard. The quality of the product is horrendous and I would never purchase another Keystone again. Show less

I would not recommend Keystone RV units. You only get a one year warranty for the most part. How often do you use it in a yr? The air conditioner unit is too small to cool the unit down enough. I had to purchase a larger unit to cool in summer time. The back door is off by an inch it won’t stay closed and you can see daylight right through the crack.The sliding door is a pain to open and close, it gets stuck. The wood caps were not even attached to the dining set. Some staples were not pushed in all the way! The refrigerator door opens backwards, so you have to stand in bathroom to open fridge. I had a leaky toilet and they are not going to reimburse me for the repairs. The blind was broken from the start. I live in the unit so I can’t take it to dealership to deal with the problems so I am stuck with all the repairs financially after purchasing a brand new piece of poorly built RV . Do not purchase save yourself a lot of headaches! Do not buy a keystone avoid it at all costs! Show less

I bought a new RV with a nice floor plan. The problems started almost immediately, within a week of using the RV. The workmanship was so poor that trim work was falling off, plumbing was leaking, water came in from an outside leak and the black water drain valve was assembled wrong making it most difficult to open. Plus a few other minor issues such as the front door not well aligned and seat cushions that were supposed to have Velcro the didn’t. The hinges on the lift-up bed snapped. I tried to use the dealership for warranty work. They couldn’t get me in for at least 2-3 months and then couldn’t estimate how long it would take to fix. I could not do without my RV for that long, so I called Keystone and found out how use a mobile tech. I had to have them out three times and submitted my invoices and pictures as instructed. Keystone never responded to my submission. I had to keep calling (at least four times) to find out the status of my reimbursement. After each call, I was promised someone would call me back. It never happened! Finally, on my last call, I find out all my invoices were denied because the mobile tech did not document well enough. Everything the tech repaired was documented. Bottom line is I am out between $500 and $1000 with no hope of recovery of money I spend due to poor workmanship. Getting a lawyer to fight them would cost me more, so basically I was cheated by Keystone. I do not recommend anyone buy a Keystone RV! The quality is poor and customer service is terrible. They are a big company taking advantage of average folks. Show less

Day one. After arriving at our first outing in our Keystone hideout. The trailer hitch Jack broke. We called the dealer for parts and warranty. They said we had to bring it back in for warranty repair. To move the trailer we had to have a tow truck pickup the trailer and haul it 300 miles back to the dealer. They told the driver we needed an appointment before the driver could leave it at the dealer. I called the dealer for an appointment. It was 6 months out. Tow truck delivered the trailer to our home 85 miles away. On our appointment we towed the trailer in. The dealer said our parts were not in stock but they could sell us an upgrade and get us back on the road. We decided to wait 3 months later. They get it fixed. Took it out that next day. Gas leak. Waited 4 months to get appointment. Took trailer in. Waited 3 months and still hadn't fixed it. I gave up and took my trailer home ordered the parts of amazon and fixed it myself. Slide out broke on 3rd use. Again fixed it myself. 4rth use stove vent fell off, fixed it myself, 5th outing leaking roof plus door came off, bed frame broke. Ooooh and by the way, keystone Manufacturer refused to take my calls or return my emails. Get ready to get left out in the cold if you buy one of these. They are truly junk. Show less

bought a trailer about 8 months ago, and ever since it has been nothing but problems, poor build quality, leaking roof, poor craftsmanship, cheap materials. the latest of problems being my fridge quit working about 3 months ago and ever since i have not been able to get it serviced, i am in a bit of unique situation as i purchased the trailer in another state to which i currently live, and non of the "authorized" dealers are willing to repair my trailer since i did not buy threw them. i have called Keystone directly looking for some help and the answer i got was not very encouraging, while keystone did give me their sympathy (more than their dealers), they basically told me im screwed and will have to pay for the fridge myself. i will never recommend keystone to anyone i care about. customer service is 0/10, customer care is 0/10, customer experience is 0/10, and again just to reiterate build quality is 0/10 the if i thought i had a case here i would definitely be suing for false advertisement as i was told i had a 3 year warranty but i know see that was not true. Show less

After reading reviews of RVs in general, we were half-expecting the trailer to fall apart the first year. But this trailer has been great! After 6000 miles, only the most minor of issues. I know many people have real problems with their trailers, but a lot of issues can be solved by choosing the right trailer for your needs. People complain about storage? Did you look before buying? Same with layout, etc. Show less

This is an amazing RV that my family has really enjoyed. My wife absolutely loves the kitchen with the large island, cabinet space, and pantry. The unit has a nice 50" TV, WIFI, and includes dual tanks for both black and grey water. We've owned the unit for 6 months, but need to sell due to a medical problem. Show less

We purchased a Keystone Hideout 28BHS in February 2018, our first such purchase. We have generally enjoyed it. My wife lives in it for six weeks during the summer at youth camps. We have taken several long trips and enjoyed both our driving and camping experience. In general, the quality and performance is what we expected and in some cases better. However, we have had a reoccurring problem with the egress window in the master bedroom, it has opened while driving three times. The latching handle has ripped loose from the window. On one failure the blinds were sucked through the screen, destroying both the screen and the blinds. The latch is obviously not adequate to resist the negative pressure of the air passing over it while driving. The first two times the problem was "repaired" with little fuss under warranty. Getting any help with the current failure is proving to be a bit of a challenge. While I understand there are limits to any warranty, there is an obvious material or design problem with this latch. When the same failure occurs repeatedly, it would seem reasonable that the manufacturer has an obligation to come up with a fix. The dealer is also telling me the window frame is warped and the entire window now needs to be replaced at a cost of over $600. They are saying there is no connection between the latch failure causing the window to open and the warped window frame. Is it unreasonable to think that the window opening while driving 60 mph might damage the window frame? Or that the frame like the latch is not designed to resist the pressure exerted on it while driving? Or that the warping of the frame might be contributing to the latch failure? One person told me it was caused by heat. Well, bowing due to solar heating is not a new or mysterious problem. Failure to design for it is an admission of design failure. My experience with solar heating is the the metal moves when heated, but returns to the original position when the heat is removed. I am currently caught in a circular conversation, The the manufacturer and the dealer, where I purchased the trailer, each referring me back to the other. I will update my review once this episode has be concluded. Show less