Keystone HIDEOUT 28BHS reviews

DO NOT GO TO GURANTEE FOR AN RV. The RV I got was nothing like the one on display, completely different. The Master Bed is so high I need a step ladder to get onto it. The stereo is broken, i was told I would have to pay to have someone come look at it and fixe it. Why would I have to pay when it was still under warranty. Received a recall notice for a part, my trailer was at a site out of town, found a local guy who could fixe it. He did an amazing job. Now Guarantee is trying to tell me I owe them for coming out to fix my RV. They were never there, they did not fix the part. According to the recall notice there would be no charge to the customer, so why is Guarantee trying to charge me. Go anywhere else but Guarantee!!!!!!!!!!!!!!!! Show less

We purchased a Keystone Hideout 28BHS in February 2018, our first such purchase. We have generally enjoyed it. My wife lives in it for six weeks during the summer at youth camps. We have taken several long trips and enjoyed both our driving and camping experience. In general, the quality and performance is what we expected and in some cases better. However, we have had a reoccurring problem with the egress window in the master bedroom, it has opened while driving three times. The latching handle has ripped loose from the window. On one failure the blinds were sucked through the screen, destroying both the screen and the blinds. The latch is obviously not adequate to resist the negative pressure of the air passing over it while driving. The first two times the problem was "repaired" with little fuss under warranty. Getting any help with the current failure is proving to be a bit of a challenge. While I understand there are limits to any warranty, there is an obvious material or design problem with this latch. When the same failure occurs repeatedly, it would seem reasonable that the manufacturer has an obligation to come up with a fix. The dealer is also telling me the window frame is warped and the entire window now needs to be replaced at a cost of over $600. They are saying there is no connection between the latch failure causing the window to open and the warped window frame. Is it unreasonable to think that the window opening while driving 60 mph might damage the window frame? Or that the frame like the latch is not designed to resist the pressure exerted on it while driving? Or that the warping of the frame might be contributing to the latch failure? One person told me it was caused by heat. Well, bowing due to solar heating is not a new or mysterious problem. Failure to design for it is an admission of design failure. My experience with solar heating is the the metal moves when heated, but returns to the original position when the heat is removed. I am currently caught in a circular conversation, The the manufacturer and the dealer, where I purchased the trailer, each referring me back to the other. I will update my review once this episode has be concluded. Show less

This was the worst purchase we have ever made, run from the Keystone products. From new ours spent more time in the shop for various little repairs, which meant we did not use it much at all. Then the warranty ends and still issues like the outer side wall bulging out when we were driving, which they supposedly fixed once in the beginning. Then we just about lost our AC unit as the bolts had not been secured properly. We later had leaks from the AC unit. Then the walls and windows were leaking. Then the front of the unit ended up leaking and we had to pay $500.00 to get everything resealed. It has been a money pit, so cheaply put together and they do not stand behind their products at all. Their statements on their website are totally misleading, as they are not built to last at all.. Show less

I purchased my travel trailer March 16 2019. I noticed that the aluminum siding seemed to be warped out from the passenger side near the top between the back door and the back speaker. I notified Keystone about the problem in June 2019 via phone calls and e-mail. I was given a few Keystone dealers of which one was in Lubbock, Texas. I called this Keystone dealer and told them about Keystone giving them as the dealer to contact about the problem. This Keystone dealer asked if I have purchased the unit at their store. I told them that I had purchased the RV in Cleburne, Texas. The Lubbock Keystone dealer said that since I had not purchased the RV at their store they would not be able to help me with any warranty work. I got back with Keystone and they said to take my RV to Camping World ( another authorized Keystone Dealer in Lubbock that was not on the original authorized dealer list sent by Keystone ) I took my RV to Camping World of Lubbock. Camping World of Lubbock advised me that the aluminum siding was letting loose of the aluminum siding. I called Keystone back an talked to the same Retailer Advisor/ Owner Relations at Keystone. She would not go with Camping Worlds advice but said that the unit would have to be placed in a controlled environment to see if the aluminum siding was flexing because of heat and cold. I do not know of any RV dealers around here that would have a controlled environment to do such a test. ( In my opinion the Keystone Representative was simple finding a way to avoid the obvious. ) It is now May of 2020 and I still have the original problem of the siding staples letting the aluminum siding loose but have now noticed that the aluminum siding is doing the same thing on the driver’s side near the front of the RV above the master bedroom window. I would hope that this review would help folks out that are thinking about purchasing a Keystone straight pull trailer that has aluminum siding on it. ( Unhappy in Slaton, Texas 🙁 ) Terry Melugin Show less

Whole front of the camper has had standing water in it due to there poor, crappy sealing job. I wish I could add the pictures. Do yourself s favor and do not buy one of these brands, they will not do anything to address the issue, they will not stand behind there brand they simply do not care about you or the camper after it leaves the factory Show less

I bought the trailer brand new at the RV show in Calgary 2015. The roof has now started to leak due to the poor workmanship of the manufacturer applying the proper amount of compound on the joints resulting in the roof leaking. The application was also uneven, and applied to the incorrect side of the seam. Keystone denied my claim saying in the manual that I need to check the compound every 4 months for cracks. I did check every 4 months except when it is parked for the winter in storage. It will cost $400 everytime the compound needs to be redone (which is every 4 months). I will NEVER buy another product of Keystone again. I have pictures of the poor workmanship and this still was denied warranty. This company has no back bone and does not stand behind their product . Show less