Keystone 427 Toy Hauler reviews

Started with not telling us about the added warrant that was 8000.00 the black and gray water tanks sensor never worked should been fix before we bought it now they charging it to warranty claim Now the pump motor controls hydraulic is out the only way to get it to them would be by helicopter cause u can’t hook up soon as they got cash I was nobody were in our 60s can’t just start over guess we will be homeless so if you want to throw money away buy from them Show less

We bought this unit new in 2018. Since we realized, the unit was built by monkeys. A year into this unit we had to replace the roof, auto level, and various light fixtures, fridge controls, and the exterior panels. When I try to get work done, my experience has been, that the dealer takes 6-12 months just to get the unit in to repair. Of course that might allow So called warranty to expire so they make money. Other companies have repaired the unit, but takes a small miracle to warranty ro recognize the work! If I had to do over, I would buy something else, definitely not a keystone unit of any kind. Show less

We purchased a 2019 427 raptor brand new in October of 2020,we didnt use it until December, first time being snowbirds in Texas, what a piece of junk! We have had it in for repairs more then We have been able to use it. Water in storage below, stereo/dvd player didnt work, no heat in bedroom, bathroom, molding along ceiling falling off, wood boards on 3 slides pulled off, bathroom sink started to peel off, shower doors fell off, sink faucet knob didnt work after about two weeks, the cover over oven does not fold up right, still doesn't. Molding on out side popping of from expansion of cold to warm as its plastic and one would think it would have been spec for that. Frig doors didnt seal, out of ten double shaded windows four broke and are still broke, going in April again for repairs. The slide in the kitchen is to low and pulled the flooring up, that is also being fixed in April, that means another summer of repairs, and a third time in the shop. I feel we were sold a lemon and looking into lemon laws in my state and in Indiana where we purchased it from. Sad thing is.. we looked for a year,did alot of research and my husband wanted this one.i did not.Very disappointed. Show less

Pulls like a dream .sets up quick.nice floor plan all appliances seem to work .but but 1st trip window valance came off messed up the roller shade .installer only screwed one side .the trim throughout the rv is coming off . Daily have to reglue it and put back in place.poor poor workmanship. No no quality control . Pay alot of money for thin masonite like wood through out covered in cheap wall paper.. screws in floor popping up through the linoleum. Have to screw back down never ever buy a new camper past 2017 .. Show less

Very disappointing purchase. By far the worst sales and customer service. I purchased a 2019 Fusion 427 on December 12th which was delivered with 16 different issues some minor and major. The delivery guy couldn’t even detach the unit due to the hydraulic pump being burned out. I immediately contacted my sales rep which ignored my concerns. I contact the GM-Jimmy Grotz which took him one month to respond. The GM at first was very apologetic offering to make the situation rite but has not followed through with his word. Issues on a “Brand New toy hauler $80,000 unit” 1-Burned out pump for self leveling system 2-furnace needed replacement 3-Gray water tank releases valve broken which caused over flow of water in shower and sinks 4-Leather couch sectional ripped and table trays non functional 5-Rust completely covered underneath unit Leaf springs and all bolts which is odd when purchased in georgia(No winter/salt use) 6-microwave/conventional oven needed replacement 7-In-Command computer system for unit faulty non Stop operational 8-Cummings generator 30hrs on it??? Never turned on once 8-Nails sticking out of carpet in Bedroom 9-Refrigerators mother board burned out which resulted in a New fridge to yet be installed 10- Blind In living room ripped and metal edge on bottom just hanging and still delivered as is. 11- Unit delivered with the winterize fluids still in and not properly prepared for delivery 12- Decals on exterior ripped and peeling 13- two propane tanks empty when delivered 14- Four different places of trim molding cracked and hanging off 15- Counter top not securely bolted down and very visible to human eye. 15-Surround sound bar not connected to TV 16-Fireplace motor burned out 17-Back up batteries faulty showing an error 18- Brake wiring was faulty which is a huge concern for safety. Pictures, emails and incomplete work orders on hand for anyone concerned with making a purchase from this dealership. The rite thing to do Mr. Grotz as well keystone trailers address the issues immediately and refund or replaced unit. Before the purchase I was called 6 times from sales and management but when these problems were delivered to me nobody wanted to help except RV of Concord NC. Nike House service advisor is outstanding even though these issues are still not repaired nor is the unit in my possession. 4 months payments made $7,000 in hotel stays and had unit a total of 13 days. Show less