Keystone Cougar X-Lite 30RLS 30RLS reviews

We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!! Show less

I would not recommend a Keystone. Very poor quality in workmanship to the doors and cabinets. We’ve taken the trailer on two trips so far (weekend trips) and already the bedroom door has fallen off its track and the shower door handle has broken off. The exterior molding is starting to come loose causing a leakage issue behind the canopy. Too many other problems for this small space, and up until now Keystone has covered the parts and repairs. But my biggest concern is the refrigerator stopped working . The dealership evaluated the issue and said a $300+ repair is needed to replace a wiring diode kit. Keystone will not authorize the repair, stating that “fuses” are not covered. So after six days of use, I have an unusable fridge unless I fork over $300 to fix something I had no control over. I don’t think that’s acceptable after giving them over $40k for a trailer. Show less

We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning. Show less

Worst RV I have ever had talked to manufacturer he said he would repair a shower that was leaking 3 months after I bought it the rv manufacturer came out and said I stepped on the drain so there not going to fix the shower,they talk the talk but don't do anything, cheap ass people ,not the dealership but the manufacturer will never buy another RV from this company again I suggest you don't eather Show less

The keystone cougar 355 fifth wheel I find very comfortable. The only problems I have is the floor where the kitchen and the living room are is very bouncy and wavy. I am sure that when I get rugs that should take care of it. The next problem, I have is the king size bed. I feel the walls on either side of the bed on the slide out should be at least 6 inches away from the bed in order to make the bed up correctly. The way they have it now is the walls are touching the sides of the bed where you cannot make it up correctly , and it is all wrinkly. Show less

I own a 2023 Keystone Cougar 355, and everything is great except the 6” on the bottom of the kitchen slid-out. Every time I go near the stove or oven I trip over the six inches that stick out from the bottom of the kitchen Slide/out. I am wondering if anyone else is having the same problem email me at ( macewan124@gmail.com) with their experience or a solution to the problem. Thanks Ktm124 Show less

The shower leak from day 1 they wouldn't fix it because they said I stepped on the drain I only have a shower you can't help but step on the drain I think they buy there shower from china. The manufacturer said they wouldn't cover it because it was my fault just for them to save a dime will never buy another Kestone product again. Show less

The company makes a big deal of its automotive windshield. We bought a 2022 22MLS June 2022. After we left the Colorado dealer and began heading on the home many many hundreds of miles away, noted several days later that the frame and the interior paneling had a gap on the driver’s side. You could only see it if you were laying in bed looking up at it or viewing it from the side. The gap was big enough to slide your hand through up from bottom of frame to 14″. Took numerous photos and had a dealer submit claim when we got home in Alaska. Keystone says: “The “gap” is within factory spec, no warranty claim approved”. Really? Luckily, it does not leak water, just looks awful. The passenger side windshield frame is snug against the interior paneling with no gap. Go figure. Sent in email requesting reconsideration of claim. Nope. Go pound sand. Never again Keystone, you lost a customer for life. Show less

We purchased the new Cougar 29RLI from camping world in October 2022. The layout of the RV was perfect utilization of space for the two of us. We liked the idea of the theater seats across from the TV plus a sofa sleeper at the back of the RV for additional seating and a bed if necessary. We also liked the island in the kitchen area and a pantry. Quality; The quality of construction is poor. The wall material was attached with staples, many of which are not all the way in with half the staple sticking out. The kitchen slide mechanism pulled out of the wall the second time we retracted the slide. It tore up the seal on top of the slide and the roof material on the slide. The entire slide had to be removed to fix it. This happened getting ready for our first trip, so obviously we couldn't make the trip. The Service center said the pulley brackets were not installed correctly. They couldn't verify if the other pulley bracket on this slide, or the other two brackets on the other slide were also installed incorrectly. Very troubling. The awning wires were exposed when the awning is deployed, they were not supported or covered so the wires were getting pinched in the structure when it closed. When we were talking to the service manager he said that this unit has a structural issue at the right hand lower corner of the wardrobe slide which will fail and the fiberglass exterior wall will crack. The siding material will have to be removed and the support structure reinforced. He did say the repair was covered by Keystone. The batteries don't have the capacity to raise and lower the unit without getting a low voltage alarm. The service center says this is normal and you have to have your truck plugged into the RV or connected to shore power when lowering or raising it. This seems ridiculous to us. There is nothing in the manual on how to winterize the RV. Towing; The unit tows great with our F250SD Diesel. Customer Support: We contacted Keystone two weeks ago about our issues. Still waiting for a response from them. Warranty; So far other than the battery issue The repairs are being covered. Camping World will only repair three items per visit. So we are going to have to reschedule another appointment to fix some of the other minor issues. Overall; At this point we would not of purchased this unit had we known that there is an inherent structural issue that exists with this unit. Show less

Overall we like the size and weight. We know it's an entry level trailer, but really built poorly. It has construction flaws and it looks like Dutchman put everything into it that was broken. As soon as we got it home the air conditioner didn't work. We weren't able to use it the first year so the first time we used it was 8/30/22. toilet leaks couldn't use it. Tge microwave won't open. Dutchman said use website to find nearest location . Called Rv sales and they won't make appointment until next month. I have someplace to go ,but can't leave with a broke down piece of crap. The Hell of it is Dutchman is only 70 miles away, but I can't take to where it was built. I'm not a happy owner. Show less