Keystone Cougar reviews

This TT was perfect for us as a couple and took us across the country in style! We were welcomed in all campgrounds that have electric or size restrictions, especially in older state and federal parks. The solar power served us well when boondocking, as did the somewhat higher carriage, and got us much closer to the sights we wished to see than regular campgrounds would have. The style inside is warm and appealing, comfortable and surprisingly roomy. The all-around big windows allow spectacular views and plenty of sunlight, but still maintain your privacy. Show less

This is my first and last time buying a 5th wheel from this company. This is the worst 5th wheel EVER! Sink kitchen sink fell out. Bathroom room sink faucet handle blow off and flooded the bathroom. Wall paper is coming off the wall. Mini fridge stop working after 6 months. When we deliver on this 5th wheel new. T.V. did not work. Called customer service once with La Mesa the Heartland. They did absolutely nothing. The customer service department with La Mesa is handled by a attorney office...BIG RED FLAG. I will be posting pictures of my 5th wheel online. This company very poor quality 5th wheel. VERY POOR. Don't waste your money. Show less

Extremely spacious and luxurious interior. Two big slideouts, large fridge, super comfy theater seating with massager and seat warmer (reclining and cup holders included). Large screen LCD TV and a finely designed dinette. The bedroom is outstanding - queen bed and a huge closet/slideout with lots of drawers and hanger space. Best part about the bedroom is how roomy it is, plenty of space between the bed and the sidewalls of the unit, allowing you to get in and out of the bed at ease. Good end-tables on each side allow you to store your phone, tablet, charging cables, books or large laptops next to your bed. Good overhead storage above the bed also. The kitchen is great - lots of counter space and storage. Best part about it is the sink and luxurious faucet - this faucet/sink combo is nicer than my kitchen in my new 4-bedroom Arizona house. Outside includes HUGE storage area for your portable fireplace, seats lounges, ping pong table, you name it! The electric jacks are controlled by a digital auto-leveling system. The entire RV (lights, slides, water heater, A/C, heater) can be controlled remotely with your phone using WiFi and/or Bluetooth. Entertainment center next to the TV includes DVD/radio system, AM/FM antenna and wireless Bluetooth exterior speakers. Show less

We have had a few warranty issues on our NEW 2022 Cougar 22MLS travel trailer. KEYSTONE covered most, but declined to cover a big gap between the driver’s side front window frame and the interior paneling up to 16″ long and you could stick your hand in all the way from bottom to top. Had RV service center and myself submit for approval to Keystone and was denied. Keystone claims that 16″ panel gap is “within Factory Spec” non-warranty issue. I said, what about the passenger side that is tight and has no gap between frame and paneling? Shouldn’t driver’s side be seamless too? Nope, gap is within factory spec. Not one $ will be spent on KEYSTONE brands when we look for another trailer to purchase. Show less

Goodness, where do I start? Spite the fact that the levels on this RV say that is level it doesn’t appear or feel to be leveled front door is offkilter and lets cold air i. All of the doors are falling off of their hinges, and the hinges that hold the plywood where you can lift up the mattress have also come undone, The screws can’t be tighten down because they just turn as if the holes have been stripped out, . And no matter what you do there is static and buzzing in the speakers in the stereo system A can actually see light coming through the door All of the faucets in this unit are cheap plastic and have broken. I have replaced them with high-quality residential Fossetts. Can’t change the temperature in the refrigerator. It freezes all of my food no matter where it is in the refrigerator. The refrigerator does not work on propane as it should. There are leaks in the propane line, and the oftenlp does not work. The propane alarm goes off regularly although it has been addressed, and I cannot find where the propane is leaking. Don’t try to make a cup of coffee and cook something at the same time because the breaker will flip. The toilet will not flush properly fill that sits on this little ledge and builds up and is nearly impossible to get to go down to the black tank. This is not a four seasons trailer. I don’t care what they say pecks plumbing does not a Fourseason trailer make I often can’t empty the black tank without falling it, because the valve freezes the slide has torn a hole in the linoleum flooring The screen over the shower drain has come off and cannot be reattached Had to repair several of the pecks connections because they leaked Cold air seeps in from every window And the pin box switch has stopped working, so I can no longer raise and lower the pin so that I can attach this trailer to my truck and the roof leaks in several places including right over my bed in the headboard where I can’t find any place it could possibly be leaking yet. It leaks. I really wish I done my research better before purchasing this trailer. It seems that no matter what quality keystone trailer you buy. They are all trash, Thor industries, destroys everything that it touches. I have a switch in my trailer labeled heater, which has nothing to do with my hot water heater and nothing to do with the heat controls on a completely different panel. I sent a picture of this panel and the button to customer service at Keystone trailers the woman has no idea what the button does and can’t seem to find anybody who does. There is no owners manual for my trailer. And if customer service doesn’t even know what the button does I just think there’s no hope Sore shame on you for buying quality products and turning them into trash. How about training your customer service to know what is going on inside of your products also, as one final little thing the paint jobs on these is awful. It didn’t last, and all of the decals on the outside are peeling off. Show less

Pros: - Spacious layout / 3 slides - Well Equipt - Plenty of windows - Full kitchen / Solid Cherry - Retractable hidden tv - Large awning - Remote for slides, jacks, tongue, awning - Comfortable couches Cons: - Poorly insulated - A/C not able to keep up with heat in afternoon - Needs 2 A/C units - Finish on exterior faded / decals peeled - Taps, window handles, slide rubber inferior Show less

Shopped for months before deciding on this camper- Warranty was a BIG decision on this purchase! BRAND NEW… we live in it full time, fit our needs— until we lived in it full time— 1st rain, roof leaked !! Doors did Not close Unless they were Slammed shut- Water pump ran Most of the time- Even when faucet was not on.. when it was on, water would soon stop running! This is “top of the line travel trailer” with an in-known TV brand AND a Worthless Antenna to go with it ! We have been “living” in this trailer fo 2 Months now- the OVEN still doesn’t work AND NEVER DID ! Waiting the the Company to OK the warranty— on a BRAND NEW TRAVEL TRAILER!! not sure if ALL top line trailers are like this— but I’m sorry I bought this one !!!! Show less

Pros on this rig, it does haul well for its length 42 foot...the layout of the rig is what we wanted, all other appliances run well, it's hust to bad that the AC units can't keep up. I wish the dealerships would tell you what kind of extreme weather these rigs can take. Show less

Our first RV was a 22 ft travel trailer that worked well for us as weekend warriors - but now that we can work remotely, we decided to upgrade to a larger trailer with enough room for us to spread out and work. We have owned our 2021 Keystone Cougar Half Ton 29RLKWE for a year now, and just returned from a 6 week trip. Positives about this travel trailer: We chose this model because the floor plan resembles some fifth wheel floor plans we liked, but our truck doesn't have enough payload capacity to handle the weight of a fifth wheel, so we chose this model. The living room with the large tv, fireplace, couch and recliners......makes this feel like we are at home and not a travel trailer. It's really spacious. The king size bed is also a nice feature to give us plenty of space. The large tanks make it possible to go up to a week before needing to dump. This is a very good floor plan for long trips. The outdoor kitchen comes with an additional fridge so we can store more beverages and food when hooked up to shore power. There are plugs everywhere so there is no problem charging gadgets. Ours came with a 2nd AC unit, and a solar panel....both of these are awesome to have. Here are the negatives: The bed is a PAIN to make. This is pretty much true about every travel trailer though. The wardrobe slide is designed to come in just above the mattress - this becomes a problem if you have a topper and/or a comforter. We have to slide these off the corner of the bed before bringing in the wardrobe slide- so it's really only a problem when we are leaving a place. Storage is a bit tight considering the size of this trailer but I weighed my trailer fully loaded and had more than 2000 lbs to spare. Keystone installed the Trailer King tires on our rig, and they had to be replaced after only 1500 miles because the sidewall was starting to separate. Some of the drawer slides broke, some of the window blind valances shook loose on our trips. The "Capital Grill" that came with the trailer is useless. I am looking to remove it and drop in a 22" Blackstone griddle. Would have been nice if it came with a griddle instead of that silly grille. I also wish the outdoor kitchen had a sink. The awning is pretty small. We miss the 20' awning that came with our previous rig. This one is so small....it's practically useless for hanging out under it because it is right over the door and only about 8' wide. Show less

Like the floor plan, Slide ripped the flooring on the first use, waterlines where not ran in the correct location thru the frame causing the under belly to flap and tear off,trim was popping off in several spots. Tried to use the tank flush for the first time factory never connected the hose to the fitting cause the garage to flood, A/C did not work from factory and still does not work 3-4 weeks before they can fix it. Warranty and customer service is shit. Summer will be over before it gets fixed. I will never buy another keystone product. Do your research. Show less