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Keystone Cougar High Country reviews

3.8 (15 reviews)
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Liveability
4.5
Overall quality
3.6
Floorplan
4.7
Driving/towing
4.4
Factory warranty
1.7

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Voted most helpful review

Michael Rich

New York, USA

Reviewed on February 3, 2025

RV reviewed 2023 Keystone Cougar 290RLS view listing

3.2
The floor plan is perfect for me and my dog. It has some nice features like solar panel, blue tooth and plenty of storage. However, quality of the construction has been horrible. I have had blinds go bad racks falling of the wall, trim failing all over the unit, roof problems within first 6...read more
The floor plan is perfect for me and my dog. It has some nice features like solar panel, blue tooth and plenty of storage. However, quality of the construction has been horrible. I have had blinds go bad racks falling of the wall, trim failing all over the unit, roof problems within first 6 months, etc…common phases I hear frequently at the parks I travel is “ they don’t build them like they use to”! When I have been asked about my unit, I say simply don’t waste your money! I understand that there are about 4 major manufacturers, but I certainly have not been happy with Keystone.
Livability
4.0
Overall quality
4.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Linda Vick

Oregon, USA

Reviewed on January 22, 2025

RV reviewed 2022 Keystone Cougar 25RDS view listing

2.2
Bought the trailer new in 2022. First shower I took, the shower pan cracked in several places. I used duct tape to hold it together until I could get it serviced. Took over a month at a dealer to fix that and a host of other problems, such as all the trim was falling down and the cupboard above...read more
Bought the trailer new in 2022. First shower I took, the shower pan cracked in several places. I used duct tape to hold it together until I could get it serviced. Took over a month at a dealer to fix that and a host of other problems, such as all the trim was falling down and the cupboard above the bed was falling down. Later on, water was dripping onto my mattress. I finally figured that out...they never bothered to caulk the hole where the glamour lights on the outside front of the trailer go in. The front half of the underbelly completely fell down while on the road. None of the wiring had been secured, so all those wires fell out onto the road. Both axels bent while crossing Wyoming, which ruined all my tires. Numerous other things have failed, and I never get any help from Keystone. I am traveling full time and cannot just leave it for months on end for them to fix things, so I end up eating the cost. Customer service will not give any info, even for something so simple as how to remove the fireplace face plate so I can clean behind it. Figured that out. Supposed to be all-season. Not even close. The floor plan is good for 1, but would be tight for 2. It tows well with my very good hitch system. Overall, I would not recommend any Keystone product due to the horrible craftsmanship and lack of customer service.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Miles latham

Iowa, USA

Reviewed on January 7, 2025

RV reviewed 2023 Keystone Montana High Country 373RD view listing

3.2
We have own this trailer for 1 and half year. The first 11 month it was in the shop 5 months with different things. water coming in the slides in bedroom and living room slides. We had a nail going through the rubber roof they would not fix , had panel come off they would not fix. They say it is 4...read more
We have own this trailer for 1 and half year. The first 11 month it was in the shop 5 months with different things. water coming in the slides in bedroom and living room slides. We had a nail going through the rubber roof they would not fix , had panel come off they would not fix. They say it is 4 season ,not so. There is no insulation in the cone so at 18 the water is froze up .Ther is a lack of insulation in the slideouts. The underbelly is not insulated I have done alot of insulating to help the underbelly to help in colder weather. We had alot of trouble with furnace. to. This is a 2023 Montana High Country 373 Rd. I advice not to buy a Keystone unless you enjoy it be in the shop and have lots of troubles
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Ward Grose

Michigan, USA

Reviewed on October 23, 2024

RV reviewed 2021 Keystone Montana High Country 295RL view listing

5.0
This unit is quality and comfort combined with luxury. The front window brings the beauty of nature indoors. It is by far my favorite RV. The interior is a bright and modern farmhouse design. My favorite amenities are the full refrigerator with ice maker, central vacuum, king size bed with the most...read more
This unit is quality and comfort combined with luxury. The front window brings the beauty of nature indoors. It is by far my favorite RV. The interior is a bright and modern farmhouse design. My favorite amenities are the full refrigerator with ice maker, central vacuum, king size bed with the most comfortable mattress I've ever had and dual air. I seriously could live in it.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

David Spalinger

Georgia, USA

Reviewed on October 18, 2024

RV reviewed 2023 Keystone Cougar Half-Ton 22MLS view listing

4.0
Love the layout. Overall construction quality is average. Several trim pieces have had to be replaced, table had to be screwed back in the wall after the first trip. Shower leaked from not being sealed properly. Cabinet construction is not the best. Tankless Water heater is too far from the...read more
Love the layout. Overall construction quality is average. Several trim pieces have had to be replaced, table had to be screwed back in the wall after the first trip. Shower leaked from not being sealed properly. Cabinet construction is not the best. Tankless Water heater is too far from the shower and kitchen so it is a 20 second wait for water to heat up. However, the size of the unit and the overall layout are wonderful for a couples camper.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

anonymous

Indiana, USA

Reviewed on October 14, 2024

RV reviewed 2023 Keystone Montana High Country 351BH view listing

2.6
We bought this 5th wheel brand new in 2023 and travelled in it full time. We absolutely loved the layout and the features, but ultimately it only lasted 18 months and about 15k miles. The RV was a problem from day 1. We towed it home and within a couple of days realized they had damaged a wire and...read more
We bought this 5th wheel brand new in 2023 and travelled in it full time. We absolutely loved the layout and the features, but ultimately it only lasted 18 months and about 15k miles. The RV was a problem from day 1. We towed it home and within a couple of days realized they had damaged a wire and pinched it against the metal wall studs, which was a SERIOUS fire hazard. Luckily it was caught early. The next few months were riddled with multiple problems from holes drilled in sewer vent pipes, improperly installed gaskets and failed leveling system. Keystone paid for mobile techs each time, but not without pushback. At the 3 month mark we found one of the cross members had already broken and had to have a mobile welder come and repair our 3 MONTH old frame. Over the next 15 months we had more and more problems from shoddy workmanship. The bedroom slide (Schwintek) failed multiple times, even after being fully replaced. We finally determined it was because the wall studs were all broken. We also started having more frame issues as we reached the 16 month mark, so the point that 4 more cross members had failed (the repaired one was the only one still holding up). It took almost 3 months of fighting with Keystone to come to a resolution on the issue.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Evan Martin

New Hampshire, USA

Reviewed on October 14, 2024

RV reviewed 2021 Keystone Montana High Country 335BH view listing

2.6
We bought this 5th wheel brand new in 2021 and travelled in it full time. We loved the layout and the features, but ultimately it only lasted 15 months and about 15k miles. We had the typical trim popping loose and minor issues which were easily addressed. About 5 months in we had our first major...read more
We bought this 5th wheel brand new in 2021 and travelled in it full time. We loved the layout and the features, but ultimately it only lasted 15 months and about 15k miles. We had the typical trim popping loose and minor issues which were easily addressed. About 5 months in we had our first major issue which was a brake failure. Admittedly not Keystone's fault, and they covered the cost of a mobile tech coming to replace them. We really didn't have any complaints until we hit the 15 month mark when I noticed the floor had a big wave to it from one side to the other. After digging into it, I realized that the cross members had ALL completely failed. Every weld was broken from front to back, so the floor and the hitch was the only thing holding it together. It took 3 weeks of fighting with Keystone, while stuck in a hotel to come to a resolution on the issue.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Jennifer Desbiens

New York, USA

Reviewed on October 13, 2024

RV reviewed 2021 Keystone Cougar 25RDS view listing

3.2
We purchased our Cougar 25RDS brand new (custom order) from a local RV dealer in 2021 and have used it for various trips May - Oct each year. It's ideal for a couple, but we have brought our 6' adult son with us on a few trips. He was able to sleep on the large convertible dining table. The...read more
We purchased our Cougar 25RDS brand new (custom order) from a local RV dealer in 2021 and have used it for various trips May - Oct each year. It's ideal for a couple, but we have brought our 6' adult son with us on a few trips. He was able to sleep on the large convertible dining table. The openness of the living area is fantastic. However, the tight bedroom drives me crazy. We had to immediately replace the horrible mattress. The fridge broke 3x. The roof lining bubbled even though we cover it every year and check sealants. These occurred within warranty but not all repairs were covered. Keystone resists paying for warrantied items. There are other minor items breaking that my husband can fix.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Acott B

Colorado, USA

Reviewed on October 12, 2024

RV reviewed 2023 Keystone Cougar Half-Ton 22MLS view listing

1.8
Immediately after purchasing new last year the front cargo area filled with water and water leaked from the front window onto the bed. Took it back to the dealer (who has since been bought out during it;s bankrupcy) and they said factory did not seal it the front cap. This took 2 months to...read more
Immediately after purchasing new last year the front cargo area filled with water and water leaked from the front window onto the bed. Took it back to the dealer (who has since been bought out during it;s bankrupcy) and they said factory did not seal it the front cap. This took 2 months to resolve. At the beginning of this season I had the roof inspected by a licensed tech and inspector and discovered the TPO membrane completely delaminating and bubbling. The RV dearler said roof needs replacement. KEYESTONE DENIED coverage multiple times. I still own the trailer, still using it and watching the TPO bubble off. Many other issues like water pump, on demand heater. This trailer is garbage.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Michael

California, USA

Reviewed on October 12, 2024

RV reviewed 2016 Keystone Montana High Country 305RL view listing

3.6
Nice layout. Cable slides are bad and always fall out of adjustment. In addition, cable slides use the RV walls as support to move the slides. On the two large slides the walls on each side of the RV separated from the floor. The one side was warranted because it happened in the first year, and...read more
Nice layout. Cable slides are bad and always fall out of adjustment. In addition, cable slides use the RV walls as support to move the slides. On the two large slides the walls on each side of the RV separated from the floor. The one side was warranted because it happened in the first year, and second was not because it happened the following year.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
5.0
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