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Keystone Cougar 5th Wheel reviews

3.6 (121 reviews)
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Liveability
3.9
Overall quality
3.0
Floorplan
4.4
Driving/towing
4.3
Factory warranty
2.5

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121 ratings and reviews

Voted most helpful review

Clint

Texas, USA

Reviewed on March 25, 2024

RV reviewed 2018 Keystone Cougar 367FLS view listing

4.8
This RV is amazing for long term living. Great kitchen and amazing bedroom. Several beds for multiple people. Lots of storage. Built before COVID so the quality is there. I have had very little issued with the RV. I would buy this model again.... read more
This RV is amazing for long term living. Great kitchen and amazing bedroom. Several beds for multiple people. Lots of storage. Built before COVID so the quality is there. I have had very little issued with the RV. I would buy this model again.
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Charles Scheel

Oregon, USA

Reviewed on January 31, 2024

RV reviewed 2022 Keystone Cougar 368MBI view listing

4.6
Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying.... read more
Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Eric Pederson

Reviewed on October 29, 2023

RV reviewed 2022 Keystone Cougar 364BHL view listing

1.8
Where do I begin?! The 364BHL appears nice, but the longer you have it, the more you realize it’s a cheap piece of crap. Problems with ours started on day one of usage, the heater did not work and there were multiple leaking water lines. Simple fix of doing a “master reset” and tightening st... read more
Where do I begin?! The 364BHL appears nice, but the longer you have it, the more you realize it’s a cheap piece of crap. Problems with ours started on day one of usage, the heater did not work and there were multiple leaking water lines. Simple fix of doing a “master reset” and tightening stuff, but still… Pros: tows decently. Floor plan was decent. Cons: made cheap with little to no quality control.I would have given a zero, but wasn’t an option Example of things that happened with our brand new trailer in the first year; fireplace heater fan quit working, refrigerator would not work with electric (as soon as propane is gone, your S.O.L.), refrigerator coolant line ruptured, screws under linoleum (8 total), pantry shelves collapsed (put together with staples, really?!), all jack fault, grey and black tank level sensors erroneous readings, closet rod mounts busted, drawer slide broke, counter (bathroom sink) not sealed adequately, wardrobe slide would not actuate, chipped wall/wallpaper from manufacturer, both batteries went bad, inadequate hardware installed multiple locations, piss-poor sealing on undercarriage, and water pump will not prime in winterizing-mode… There’s a bunch more that occurred and was discovered, but that gives you pretty good picture of the “quality” I was fortunate enough to deal with. You know why you get a 1-year warranty on the purchase of a new trailer? Because they know they just sold you a piece of guaranteed crap. According to my service guy, the manufacturer expects to pay about 30% of the sale price in warranty work. How the heck are these ass-clowns still in business? Most people don’t spend enough time in their trailers in the first year to experience most of the problems they will face, until their “warranty” is up that is. Do yourself a favor, don’t buy new for one. Don’t spend more than $20K on one of these either. You’re already going to end up spending a small fortune to keep it in operational condition.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Will T

Reviewed on September 15, 2023

RV reviewed 2023 Keystone Cougar 326RDSWE view listing

3.0
When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door brea... read more
When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door breaking because of such poor quality. GFCI blowing all the time because of poor quality. Trailer is very unstable. Only has 4 support jacks but should have had 6 for this big and heavy of a 5th wheel. Warranty work can take months. Can't do that when it is your only living quarters. Living in it full time and repairs are almost needed daily. Look closely before you buy anything from Keystone. This industry really needs a wakeup call.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Don Rule

Reviewed on July 9, 2023

RV reviewed 2019 Keystone Cougar 25RES view listing

2.4
This RV was at the dealership within the first six months. After that it went to the factory then returned to the dealership, this process took 16 months. We have had it out 3 times since then and now the fresh water tank has developed a leak in the bottom. This experience has been the worst that we have had.... read more
This RV was at the dealership within the first six months. After that it went to the factory then returned to the dealership, this process took 16 months. We have had it out 3 times since then and now the fresh water tank has developed a leak in the bottom. This experience has been the worst that we have had. If your thinking about a camper I would NOT recommend a keystone product.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

BRANDI

Reviewed on June 15, 2023

RV reviewed 2022 Keystone Cougar 364BHL view listing

2.2
This RV has been a complete nightmare. It has had more issues than I can count. The electrical system is garbage and the Off the Grid package is not worth the money or the trouble. We have had the RV out twice and it ends up right back in a service bay for repairs. If we could give it back we would. Do NOT b... read more
This RV has been a complete nightmare. It has had more issues than I can count. The electrical system is garbage and the Off the Grid package is not worth the money or the trouble. We have had the RV out twice and it ends up right back in a service bay for repairs. If we could give it back we would. Do NOT buy this RV.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Bronagh

Reviewed on June 7, 2023

RV reviewed 2022 Keystone Cougar 24RDS view listing

2.4
This is our third Keystone Cougar, we've previously been very happy with the brand. Purchased a used 2022 in the fall of 2022. Looked pristine, never used. Nothing but trouble ever since, lower quality finishes and workmanship. First - livability. This is a smaller 5th wheel, so expected some trade-offs.... read more
This is our third Keystone Cougar, we've previously been very happy with the brand. Purchased a used 2022 in the fall of 2022. Looked pristine, never used. Nothing but trouble ever since, lower quality finishes and workmanship. First - livability. This is a smaller 5th wheel, so expected some trade-offs. Smaller kitchen storage, wardrobe has drawers at the bottom, so impossible to hang clothing without it pooling on the bottom. Bathroom looks good, but you literally have to press your face against the mirror to use the sink. Overall Quality - Cabinets that open "up" have no hinge to hold them open. We had to purchase 6 hinges for those cabinets. Shower door is a three panel tempered glass. The handle was oddly installed, just hung there loose. One of our first trips, despite being secured with a bungee cord, one of the panels broke - glass all over the place. Our local RV repair shop said we'd have to take it back to the dealer to see if it could be replaced. Six month in, the awning came loose from the RV, about 3 feet on one end. Again our local RV guy said it couldn't be repaired, it would have to be replaced. The dealer we purchased from didn't offer any warranty since the RV was used, so repairs are all on us. The "In-Command" app you can use to turn on lights, open slides, etc. is problematic. The app to control the 4 point leveling system doesns't work. Floor Plan - love it, very comfortable living. Tows like a dream. Overall, we'll keep this RV and keep repairing it, but as we are in our '70's, this will likely be our last Keystone Cougar. Very disappointing.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Kelly E Morris

Reviewed on May 12, 2023

RV reviewed 2021 Keystone Cougar 364BHL view listing

2.0
We have had a ton of troubles with this 5th wheel. The first thing we had go wrong was the fridge only worked on LP, not shore power. Parked it at our summer time lot and plugged it in and assumed it was working. We showed up the next weekend with rotten food in the freezer and fridge. Next the auto level did... read more
We have had a ton of troubles with this 5th wheel. The first thing we had go wrong was the fridge only worked on LP, not shore power. Parked it at our summer time lot and plugged it in and assumed it was working. We showed up the next weekend with rotten food in the freezer and fridge. Next the auto level didn't work. Bretz RV in billings tried to fix both problems but failed. We had to pay a repair man to fix them. Next the blinds are crap. Have 3 of them not working. Pure garbage. The shelves in the pantry are coming apart. The vent in the second bathroom does not open. Fan works but does no good when the vent doesn't open. The control panel is garbage too. Who ever decided to put those kinds in an RV is an idiot. The trim on the wheel wells is all coming apart. Screws are missing from the first trip back to get it worked on. Bottom line dont buy a keystone. JUNK....
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

craig strom

Reviewed on January 15, 2023

RV reviewed 2020 Keystone Cougar 315RLS view listing

3.4
I hate the quality of this unit!! What a spaghetti mess of wiring. expect fake wood trim molding to peel its vinyl covering exposing press board. expect water fittings to spring leaks non stop. VERY poor insulation , furnace runs non stop due to all the air drafts. ALL holding tanks gauges are never even cl... read more
I hate the quality of this unit!! What a spaghetti mess of wiring. expect fake wood trim molding to peel its vinyl covering exposing press board. expect water fittings to spring leaks non stop. VERY poor insulation , furnace runs non stop due to all the air drafts. ALL holding tanks gauges are never even close to accurate. interior panels and trim come loose in transit due to little pin nails not being fastened into structural unit. water pump is extremely loud and vibrates the whole rig, ( even after insulating) and making sure nothing is against any structural objects. cant replace mattress with another unless you sacrifice for a smaller size. factory mattress collapses after two weeks of use. NOT enough structural support for floor bracing as unit has been to dealer twice for serious floor issues. DID I MENTION THIS IS A 2020 MODEL? ran out of space to write all other failures. " DONT BUY" your welcome!! also GENERAL RV IS JUST AS BAD!!! they do awful work. make sure to inspect all work before leaving their facility as they are LIARS !!! I approve this review CRAIG STROM. I wish I had never purchased!!! what a 50k loss. NEVER AGAIN !!
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Kelly Pollack

Michigan

Reviewed on October 7, 2022

RV reviewed 2022 Keystone Cougar 24RDS view listing

2.2
Less than one star on quality....We just bought a 2022 Cougar 24rds 5th wheel from RVOne in Auburn Hills, Michigan in June. One issue after another including: a leak in the bedroom area and under bath sink, the shower stall walls are severely bowed and not attached to the wall, travel latches on fridge are ... read more
Less than one star on quality....We just bought a 2022 Cougar 24rds 5th wheel from RVOne in Auburn Hills, Michigan in June. One issue after another including: a leak in the bedroom area and under bath sink, the shower stall walls are severely bowed and not attached to the wall, travel latches on fridge are broken and much of the facia on kitchen cabinets is peeling off . Really? This is a brand NEW unit! The dealer can't get us in until Thanksgiving with no guarantee it will be repaired by April. Run, not walk away from this brand and dealer.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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