Keystone Cougar 5th Wheel reviews

This RV is amazing for long term living. Great kitchen and amazing bedroom. Several beds for multiple people. Lots of storage. Built before COVID so the quality is there. I have had very little issued with the RV. I would buy this model again. Show less

Small things. Probably caused by horrible roads bouncing it around. Happy with it. Would purchase again. Maintenance required for ownership. Don't shy away from new or newer units. Always have nay sayers with no facts to support what they are saying. Show less

Where do I begin?! The 364BHL appears nice, but the longer you have it, the more you realize it’s a cheap piece of crap. Problems with ours started on day one of usage, the heater did not work and there were multiple leaking water lines. Simple fix of doing a “master reset” and tightening stuff, but still… Pros: tows decently. Floor plan was decent. Cons: made cheap with little to no quality control.I would have given a zero, but wasn’t an option Example of things that happened with our brand new trailer in the first year; fireplace heater fan quit working, refrigerator would not work with electric (as soon as propane is gone, your S.O.L.), refrigerator coolant line ruptured, screws under linoleum (8 total), pantry shelves collapsed (put together with staples, really?!), all jack fault, grey and black tank level sensors erroneous readings, closet rod mounts busted, drawer slide broke, counter (bathroom sink) not sealed adequately, wardrobe slide would not actuate, chipped wall/wallpaper from manufacturer, both batteries went bad, inadequate hardware installed multiple locations, piss-poor sealing on undercarriage, and water pump will not prime in winterizing-mode… There’s a bunch more that occurred and was discovered, but that gives you pretty good picture of the “quality” I was fortunate enough to deal with. You know why you get a 1-year warranty on the purchase of a new trailer? Because they know they just sold you a piece of guaranteed crap. According to my service guy, the manufacturer expects to pay about 30% of the sale price in warranty work. How the heck are these ass-clowns still in business? Most people don’t spend enough time in their trailers in the first year to experience most of the problems they will face, until their “warranty” is up that is. Do yourself a favor, don’t buy new for one. Don’t spend more than $20K on one of these either. You’re already going to end up spending a small fortune to keep it in operational condition. Show less

We bought a 2023 Keystone 5th wheel camper in March of 2023, I’m May we noticed it was delaminating on one side, we took it to our dealership and left it a couple of months in hopes they would send it back to the manufacturer, here it is Oct 12 and Keystone has not taken it to the manufacturer . I have emailed them 4 times and they cannot tell me when they will send someone to come and get it!! We paid $63,000 dollars and are very unhappy with Keystone!! Show less

Horrific build quality ruins an otherwise good RV. My wife and I took the big leap from a $10k camper to a brand new Keystone Cougar, spending way more than we ever have on something like this. We like the floor plan (minus a few nits) but the build quality is so bad it has ruined the entire experience and leaves me wondering what is going to go wrong next. Everything from the AC malfunctioning, clogged water lines, fasteners missing, cabinet doors with malfunctioning and grossly misaligned latches, leaky compartment doors, leaking and malfunctioning water system, stinky sewage tank (in camper)... The list goes on. I started finding these issues the day we brought it home and just continue to find them. It doesn't help that the dealership (Camping World) is so incredibly inept that their repairs cause more damage than they fix, but the issues originate with the Keystone (lack of) quality. Show less

When is Keystone going to start building quality into their RV's? When you pay almost a $100000 for an RV you expect some quality. I have had stupid issues with this. Poor materials and workmanship. Trim falling off because of not being attached. Nails and screws through the floor. Window shades on door breaking because of such poor quality. GFCI blowing all the time because of poor quality. Trailer is very unstable. Only has 4 support jacks but should have had 6 for this big and heavy of a 5th wheel. Warranty work can take months. Can't do that when it is your only living quarters. Living in it full time and repairs are almost needed daily. Look closely before you buy anything from Keystone. This industry really needs a wakeup call. Show less

Had multiple issues from beginning with 2022 keystone fridge did not work furnace screamed AC not plugged in auto jacks have never worked so I manually work them one of two batteries was bad and had to be replaced and now I have short in electrical system that drawers batteries down to 20% in one day so I can’t even get slide out in to travel. All these things I had to fix except battery short that is not fixed yet becouse dealer needs 10 weeks to get to it. I will never buy another keystone product again Show less

We've had lots of fun in this camper. We live in Texas and we use this camper as our northern home for the summer and early fall. Nice open layout with kitchen dining, and living room. We use our electric fireplace on cool evenings. We also spend alot of time under our very large outdoor awning. Show less

You would think a brand new RV with a 6000$ Solar system would be delivered to the dealership in Operational condition. The Keystone Company is responsible for my systems faulty installation. Now the dealership has to back track their bad work and try to repair it ! Show less

This RV was at the dealership within the first six months. After that it went to the factory then returned to the dealership, this process took 16 months. We have had it out 3 times since then and now the fresh water tank has developed a leak in the bottom. This experience has been the worst that we have had. If your thinking about a camper I would NOT recommend a keystone product. Show less