Keystone BULLET ULTRA LITE 287QBS 287QBS reviews

I DO NOT RECOMMEND KEYSTONE! We traded in our 2019 fully paid off sporttrek touring edition because our family composition changed and we needed bunks instead of a couples destination RV. We went with keystone because we heard the rave reviews about how great they are at upholding their warranties and how they back up the buyer and fix any issues CORRECTLY instead of finding the cheapest way to HIDE the issue. WELL IN MY OPINIONAND CURRENT EXPERIENCE, THEY DONT BACK UP THERE POORLY MADE PRODUCT, AT LEAST NOT OURS (THAT BTW IS AN ALMOST 50K PRODUCT!) We have an issue with the roof (STILL UNDER WARRANTY) where the staples have backed out in 2 separate locations and are almost poking through the rubber roof membrane AND the wood under them is very unstable and moving. There are areas around the outer edge of the roof line that are supposed to be sealed by the factory that was not seal AT ALL! The RV dealer actually agreed to seal the outer edge (I'm praying there won't be issues later but it is documented) after they said no because we missed some tiny window of roof repair after purchase.. BUT they quickly changed their mind and decided to fix it when I explained to them that as a consumer, I do not make these units so I was unaware that was an issue until I found the staples poking almost totally through the rubber membrane, the wood roofing part totally moving and was told the absence of the sealant was a HUGE issue as well.. Keystone now wants to place a "cap" over the areas that the staples are coming through the roof as a fix yet that does not stop the staples from penetrating through the rubber roofing membrane and it DOES POSE AN ISSUE that water can still get in under the cap(s) and damage the roof and we'd have no advanced warning that the roof is leaking and causing damage until it's too late. When I spoke to Keystone it's self and told them their OWN REPAIR COMPANY SAYS ITS NOT A PROPER FIX AND THEY WOULDNT DO IT ON THEIR OWN RV, and the proper fix is to roll back the roof and fix the improperly installed areas, KEYSTONE ASKED ME IF IM PAYING FOR IT TO GO NACK TO FACTORY AND HAVE IT FIXED PROPERLY.... UMM... NO!... ITS A BUILD ISSUE NOT A CUSTOMER ISSUE! So much for their warranties and their extended warranties.. This is not over.. KEYSTONE DOES NOT STAND BEHIND THEIR PRODUCT IMO! Show less

Was not very happy with this product bought this camper brand new from Terry Town in Grand Rapids Michigan, with the expectation of using it all year round. First day when we went to pick it up it had water damage in the outdoor kitchen. Terry Town assured us that they would order parts and have it fixed. When we brought it home we found so many other things wrong with it. Our toilet seal wasn't working, one outdoor speaker didn't work,Our water holding tank was leaking, Door to our master bedroom wasn't sliding correctly, some of our decals were coming off on the outside, Our window in the bedroom was leaking and the one on our door. We brought it in to get it fixed and picked up our camper to find our outdoor kitchen to be in worse shape then when we bought it. We had to schedule it to get fixed again. Recently we have had water damage again in our out door kitchen and come to find out our roof is leaking due to the manufacturer not sealing it properly, water has leaked into our flooring. Ugh so frustrated!! Contacted Terry Town and not sure what will happen now. Show less