2025 Keystone reviews

We purchased our Keystone cougar 25RDS travel trailer five months ago just before the winter in the month of September. We have it on our property and are staying in it while we’re renovating our house and then we’re doing some traveling. We absolutely love the floor plan and so far the people have been very nice at camping world. I’m not able to give a complete rating on factory service warranty yet because we haven’t utilize them , so The three stars is irrelevant, but it prompted me to rate in order to move forward. the issue we have is the floor appears to be weak or very giving in several places which has us very concerned, especially since it’s brand new and and with a price tag approaching 50,000 I’m shocked. We also noticed the awning appears to have wrinkles, but I’m not too concerned about it. I will be contacting camping world about the floor. I will post a follow up review review to let you know how helpful they are in the matter. Show less

This 5th wheel makes me feel like Tom Hanks in The Money Pit. Everyday it is something else. I wonder if Keystone has considered a quality control program. The furnace is out, the water pump pushes the water back out the same way it was put in, the paint is flaking off of the unprimed metal framing around the ramp door, the trim inside the camper has already had to be reinstalled, the locks for the access panels come out when operated, etc. What makes this so sad is the camper was purchased in December 2025, brand new off the lot, and has only been towed for one trip at 600 miles(+/-). And don’t even get me started on the most useless document ever published, the Owners Manual. Most definitely the worst money I have ever spent. Show less

We bought the 2025 Cougar 364BHL Hero edition in June of 2025 and used it through last summer and fall; writing this on 3/10/2026 as we get ready for the next camping season. We are mostly weekenders with 1-2 long distance trips for a week+ each year. This is camper #6 so we've had everything from popup to this fifth wheel and the full spectrum of quality. Bar none this is the best unit we've had. Fit and finish is top tier. All of the mechanicals work fine, from hooking, unhooking, driving, camp setup and enjoying it. Water and sewer systems are fine, although tankless water heater is quirky and takes a bit to get used to. No leaks; I am constantly scowering the roof, walls, floors, plumbing and fixtures for any moisture. Electrical system is great; no issues. Appliances are all great; no concerns. The only warranty concerns were a couple of window shades, one pocket door that was damaged and one piece of trim replaced. That's it. Tows great behind my Ram Truck. So, I do hear horror stories about campers built afer 2019 as having so many issues, but I will say, in our case we have had a really good experience. We purchased it from Camping World in Syracuse, NY and we were very happy with the before and after purchase experience. Show less

Well, where do I start Bought the thing on Jan 15th and Feb 9th no hot water. This has the on demand tankless hot water heater. Called and paid for Good Sam service to come out and check it out. Well, they needed to order a part and come back at a later date to install it. So now we are showering in the bath house at the campground. this goes on for months of replacing different part until they decided to replace the who unit. So, we are excited that we are finally going to be able to shower in our new camper again. WRONG Does not work. Now we are going on 6 months and still no hot water. I am starting a different job in Georgia and have a service tech come out to look at it there and he said he fixed the issue. WRONG Now we are in NC and had a service tech come out and replaced the regulator and not fixed. checked everything and is stumped. Not the exterior water house starts leaking in the wall. Tech ordered parts and came back at a later time and fixed that. A month later we have no heat. Called a service tech and he came out was here the whole day troubleshooting. Well, he said that he was glad to be there as the unit could have caused an explosion, so he took the unit to his shop to bench test it. It ran all day perfect in his shop, so he returned with the operating unit. Mind you it is 0 degrees out and now we have to worry about the water lines as well as keeping ourselves warm. Installed the unit and bam not working. So the Lady from Keystone Amber (true angel) ended up giving him permission to bypass the original thermostat and install a separate t-stat and guess what does not work. So here we are again with no heat on these winter days and nights. As of today, the heater is still at the techs shop and he is waiting for parts. Since I am saying all this, I guess I will add that the kitchen counter on the island the laminate is all coming off around the sink bowl. The heat in the one recliner does not work. I already had to fix some of the wood trim on the slide outs as it just fell off on both ends. I have never had this issue with the old camper I traded in, and it was a Coleman. I thought hey we buy a new camper and we will have something nice. That was a joke I should of took 65,000.00 and gave it to a charity or a homeless guy. Overall, this has been the worst decision I have ever made in my life. I really would like to take this back to the dealer and get something different. Poor workmanship and quality of materials used in this camper is bottom of the barrel. I will never buy anything that has a keystone name on it as they could care less about all this. Amber Gardner at least offered to pay for us to go get a space heater however a space heater for this big space would do nothing. This should really be taken back under the lemon law and I am really thinking about looking into having this matter looked at further. Oh and by the way there is still a problem with the tankless hot water have to turn it on multiple times before you can get it to work. SO BAD Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

Small items to note. Heat in bedroom works best if bathroom door is open as bedroom only has one heat vent. Overhead vents need an extension wand to open and close vents as they are very high up on ceiling. No towel storage in bathroom and only 1 light above mirror making it hard to put on makeup per wife. Smart tv is a pain to get it to connect to cable or antenna. They should add an awning to the rear door area just like the front door. Expanding ladder for rear bed the step is angled wrong making it hard on your feet. Small table for end of couch should be angled cut on one side so it would swivel when getting up. Overall build quality and layout work well. Very happy with our purchase and this is our 3rd Keystone camper. This review is based on 30-day ownership and 2 camping trips. Show less

Bought this rv April 4th within a week we noticing bugs springtails had extermination and still at this time we are finding them in all areas of rv. Dealer ignores my concerns and Keystone customer support says not there fault . But noone in campground has them and within 10 ft from us. 2nd issues major concerns is when we turn on any vents it pulls dust dirt and pollution from outdoors into our living space also through our silverware drawers and cabinets. Whole storage area is exsposed to underbelly. And all drawers and cabinets exsposed to that. Under cabinets are no back walls just cut out to storage area. We had several leaks. Slides have air coming through along with dust. Construction dust is throughout floor vents storage area and gets pulled through with air and we have been sick with eyes dry throat coughing and Noone will fix these issues. Seals cut too short where dust coming into living space. Odor throughout this camper is terrible and we concerned about our health. Show less

Very nice r v.Very good layoutsHad little problems.Hadn't repaired straight away at camping world all in all been living in it now. Full-time for 4 months would give it my recommendations.👌🏻👌🏻👌🏻 nice rv purchased it new from camping World Show less

This rv is perfect for a people looking to have the space for extended camping trips or for bringing a whole crew along with you. I love the little features like the new LED strip lights that are in the ceiling and the 16 cubic foot refrigerator that runs of 12V. This helps out so much especially when we are traveling down the road and want to keep food and drink cold. The biggest reason we chose this specific floor plan was because of the second full bathroom in the back of the trailer. This is so nice when we are at the camp site and other campers come over. Instead of having to track through our camper to use the restroom they can just go in the rear bathroom and it has its own door. Helps out a lot with cleaning if youre particular about that stuff like we are. Speaking of patio features it's definitely worth mentioning that we have 37ft of awning coverage. Can't even begin to say how much this awning coverage helps keeps the sun out of our windows and keeping our camper cold. Show less

This is our second Keystone RV product. First one was Raptor 2004. Sold it after 7 years. I've been searching for a RV that checks all my boxes, weight, length, space, quality and price. We just bought Cougar and took it for a test camp close to home at Lake Tobosofkee in Macon Ga. Love my new camper. It's all that and more. I don't have anything negative to say about it yet. My favorite parts are the unique bathroom for a camper this size. Feels like a space you'd find in a Class A. Very roomy kitchen and living space, lots of storage. Show less