2019 Keystone Alpine reviews

We purchased in 2019. Within a couple of months we had a list of sloppy manufacturing finishing items. Such has unfinished carpet in the bedroom, several holes in the wall due to reinstalling of window treatments, door trim problems in bathroom, shade in front kitchen window not fitting into grooves, big spaces in ceiling trim . All these and more were just very sloppy finishing items. Where is the quality control?? After 1 year the flooring in kitchen ha bubbled up. Our side couches are peeling where no one has even sat… it’s just my husband and I and we sit in the recliners. His side has peeled terribly where his head rests. I am so dissatisfied, and disappointed in the cheapness of this model. The trim in the bathroom is peeling … it is not paint. There is so much more and just after two years! We had a 2012 Montana before and it was much better quality all around. Big mistake buying this top of the line, and receiving way less ! Also so disappointed in the customer service at Keystone. Did not get much help trying to solve these problems. I sent pictures, asked to talk to someone in management and was refused. 2 years and the problems continue…. FED UP. Will not buy another Keystone product. Show less

Love the storage for fulltime living. The floorplan is great as we like the bedroom entryway on the back side rather than with you walk in, feels more private. Warranty work leaves much to be desired as far as the quality work from the approved dealers. Had a tear in the flooring and the repair from a desler in Austin, TX was embarrassing. We paid out of pocket to have the flooring repaired properly. This isn't a Keystone thing but having a customer complete a survey after repairs would provide oversight to dealers that take advantage of warranty work. Features I like are the InCommand system. Adds alot of convenience to owners, convection microwave, heat pump and fireplace. One issue with sales was we were told wifi ready but no wifi found in trailer. Show less

Dealer has had my trailer for 7 months now to replace soft spot in floor. Replaced faulty antenna. Returned it to me to find the lanolium was not glue down and wavy. Had leak in cargo door, still do not have correct seal. Bathroom window leaked. Batteries are dead since they ket it set outside Ll winter. Camper World Akron has not satisfied us for all the grief we have gone thru. Do not buy here. Extended warranty is a joke Show less

Beware. Don’t spend your money buying this trailer You will spend more time getting it repaired than you will enjoying it. The refrigerator is a piece of s**t. We are taking ours In again. Second time in 2 months. Trailer is a year old. Show less

The 5th Wheel tows easily with a Ram 2500, turbo cummins,single axel, w/8ft bed. The 5 slides make for a lot of interior space. The fron living space is large and confortable. The samsung refrige is large. The half bath make is great for intertaining and saves traffic thru the master BR. The master bath is absolutely the best feature. There are 3 sliding doors in this unit. The are NOT pocketdoors. The come down when traveling. Even after installing additional slide guides on the bottom and additional snap straps on all three as well as the half bath tradional door they do not always stay hung as intended. Towing as stated is a dream even with a 2500. No sway. However there is significan bounce on rough roads. Decreasing speed is a must. Pull through sites or very large back in site with lots of turn space are a must. You will find some site unaccessable. Your length truck + trailer will make some areas off limits. This is a great unit for snowbirds and full timers. Overall we love this unit and would rate the overall quality above avereage and much better then some units we have had from other manufacturers. Show less

I purchased this RV mainly because of the floor plan. My most current problem is the inside of the front kitchen corner cabinets. They paneled off the corner of the right and left side so I the owner would not see that it was unfinished. I'm currently wintering over in Surprise AZ live in it. Overnight here it has gotten cold and I have noticed cold air as soon I open the cabinet doors. That reason his made my heat bill larger then it should be. Keystone Customer Relations people can not explain to me as to why this is unfinished. They tell me that I have to contact the dealership in which I have purchased it from to make needed corrections. They are just passing off to them for their poor workmanship during its construction phase. I have a good list of issues that I have fixed myself due to that fact that I have to live in this unit while I'm here. Also while I have been living in this RV I keep finding other interesting workmanship issues that Keystone has done to it. I feel that Keystone really lets the consumer down in their quality assurance department in not seeing that their finished product is up too good standards. I do know that I have learned a lesson in doing any further future business with them. Show less

The front cap on are brand new trailer after 3 weeks of use got a crack in the bottom passenger corner where the cap overlaps the side of the trailer. Keystone has given me nothing but grief calling this damage and has denied the claim, after my Dealer made some calls to keystone they approved a bandaid repair, when the cap was pulled back you can see that the cap itself had been repaired and not very good, with Bondo last Time I checked yo can’t use Bondo on fiberglass! The pair shop made the repair and put the cap back on and in doing so it cracked again,it’s amazing that you can spend this kind of money and they treat there Customers like this, they don’t even look at the trailer and denied the claim even after the dealer the paint shop and everyone that has looked at this issue has said the damage was done and than covered up!! Absolute Joke, if I treated my customers like Keystone does I would not be in Business Show less

They have the worst warranty and Reps that I have ever have rhe pleasure of having to deal WITH. They will not fix anything unless you take it to the dealer. I had a certified repair person that does warranty work for other companies look at it and wouthave repair for a fair price. We live in the unit full time and doowant to pack everything just to have a small repair done. I’ll never purchase another Keystone product and will do my best to convince others to stay away from Them!! Show less

Caldwell Camping World, KJ and his service team are the best and simply get things done for their customers! I recently bought a trailer with Chris's help and after our first outing with it needed some work done on it. KJ and his service team had us drop it by their shop on our way back from our first trip so they could get right on it and get it ready for our next outing! They are simple the best and we now and forever will do all our RV business with CW Caldwell!! Show less