2018 Keystone Outback reviews

The Arctic Package seems to consist of 1" white syrofoam only. Warmth is not an option. We have had to add thermal sleeping pads under the mattrass to feel like we're not sleeping on ice and run two space heaters inside the trailer 24/7 in order to feel comfortable. If you like to experience the sound of a 747 flying under your feet use the trailer's propane heater with it's associated LOUD blower. Plastic is cracking everywhere, molding falling off and decals are peeling everywhere. The only brakes are on the rear axle. For a trailer of this weight and size it seems irresponsible for any manufacturer to only install two drum brakes. Disc's would have felt safer to the consumer. There is a serious lack of user friendly outlets. Show less

The unit is very nice, we love the floorplan and features. The only problem is things keep going wrong with it. The touch screen for the tongue jack leveling system failed just after a year. The power converter failed just after the two year warranty expired, the water heater never seemed to work on gas and by the time I discovered that it too was out of warranty. The toilet seemed to rock some since new, now the floor in the front and the left side are moving with it. I think it was not supported properly when it was built. Way too many things wrong and all happen just beyond warranty. Very disappointed for the price and "reputation" Outback and Keystone are supposed to have. Show less

I bought the Outback 312BH when my kids were in High School and we loved camping in it. Outdoor kitchen is great to have with refrigerator and sink and plenty of drawer and cabinet space which is very handy. I would recommend this RV to anyone due to the quality and craftsmanship. Ready to go camping and everything comes with the RV. Nothing to buy, just start camping. Show less

Bought a used 2018 240URS in November2020. Have used it 6 times since then as it is now April 2021. Wow, I see so many negative reviews on this site. We have been very pleased with everything about this unit. It isnt the biggest or most luxurious but for a small toy hauler it does what we expected. First of all for anyone who says you cant haul anything in the garage, not true. We have a Harley Davidson Electra Glide Ultra Classic and have hauled it in 5 states. Yes you have to turn the front wheel and yes the lower bunk must be locked in the raised position. That being said, no side by sides or I doubt even a golf cart but not what I have so no problem for me. Everything has worked well so far so no complaints there. I will say the bathroom is cramped for me (6 4 240) but its nice it actually has a tub shower combo. I like to grill and an oven was mandatory for baked potatoes so enjoy that. I feel this camper is a good value for what I paid. Show less

Great rv for small family. Tows great. Can pull with an suv. Murphy bed is easy to use and very comfortable. Power awning is a nice addition. A/c works remarkably well. Fridge is good size. Bathroom is adequate. Overall a nice camper Show less

We purchased our Outback 240URS in May 2018. Initially we had some very minor repairs...cosmetic issues around the dinette, and the base mounts on the dinette table pulled out of the floor after 3 uses. Easy fixes....dinette table floor mounts just put in large diameter screws....and has work fine for 2 years. Now we are about 28-30 months into our ownership. The furnace (Atwood 35000 btu) quit working. After tearing it out of the rig....which is not made for anything to be removed when it does and will fail.....has a reset switch that is flat on top of the furnace...clear in the back by the wall that you can not see unless you tear out the unit....or otherwise know where it is. It has temporarily allowed the furnace to contunue to work. Biggest issue....blew the rear AXLE on the trailer about a month ago. They did not grease the hub bearings properly at the factory....I have since had to put in an entirely new axle and brake assemble (make sure you put extra grease in your hubs right when you purchase it.....or have the shop do it....it will save you thousands of dollars and a ton of head aches. You will also find that the company Keystone uses for axles has had recalls nearly every year they ha e been open for exactly that issue of not putting enough grease in the hubs). I have also had a leak in the drinking water tank. It had a screw drilled i to it at the factory...one of the screws thT hold the black underbelly card board in place drilled straight into the edge of the tank. Did not find this little nugget until I was out of warranty and started to boon dock in national forest and had to use the tank for the first time. Also not designed to be removed for replacement or repairs....I had to modify the tank frame to remove the tank and reinstall it. Boon docking with no water is very difficult. I purchased and had work performed at Camping World....which will NEVER happen again. Customer service is a joke....if you can get them to even talk with you. And the quality of work is absolutely garbage. I did have good luck using my GOOD SAMS extended warranty. They did not give me any hassles and paid the bill. So also check out your local RV repair shops reviews....and find a good one before you take your rig in to be worked on. I still feel the RV is a good rig....I have seen far worse reviews on other brands....and it appears to be more of an industry problem of POOR QUALITY CONTROL....and nearly ZERO oversite for construction. Show less

RV was purchased Sept 2018, and leaked badly October 18. It was in the shop for 2 months to repair "fridge" slide leaks(no charge to us). Now again leaking badly from fridge slide, fully soaks the floor and carpets. Compartment under bedroom slide also leaks causing bedroom carpet to be wet. Trim fell down during travel and when we opened the slide, it broke the trim in half. This was a $40,000 camper and the workmanship is horrendous! I was excited to get automatic levelers but they do not work well either. The RV will go into the shop next week and we will see if Keystone will stand behind its product. If it does I will increase the rating on factory warranty/ support. Show less

We purchased this 2018 Outback 293 UBH to live in full time after we sold our house outside Seattle, WA. In the two years we owned it, we put over 60,000 miles on it. This unit was perfect for us. It was super easy to tow with our F-250 and it fit everywhere we traveled, from off road sites at Joshua Tree to super tight camp sites in Florida. Another really slick thing we used all the time was the outdoor kitchen. Whether we were using to cook on or shower when we parked at the beach, this amenity was worth it's weight in gold. The main things we loved about this rig was the ability to get to everything with the slide in. That meant on travel days, we could stop at a rest stop and still have access to the full kitchen as well as the bathroom and back bedroom. The other thing we really liked was the bunk room. This was the perfect set up for our 7 and 9 year old girls to have their own space to play and sleep. Of course with the miles we covered we had occasional problems; however, they were all accommodated with a few days in service. I would strongly recommend this unit to a family to either vacation in or travel full time. Show less

We purchased this camper new. Overall weight is very comparable to other campers with rear living space however kitchen design is much nicer with more counter space and storage than other campers with kitchen at rear door. Bathroom has a lot of space for extra linens etc. Bedroom is nice but plan on purchasing a new mattress (what camper has a good mattress?). 2018 last year with outdoor kitchen in this model. Simple two burner stove and sink with hot and cold water but amazing how much we use it. Entertainment center with 50” tv is overkill (states my wife) but I’m not complaining. It is nice when it rains or to cold or windy to sit next to fire. We love it and plenty of floor space to dance with slide out extended. If looking for a camper take a close look at the Outback. Show less

I would not recommend this brand to anyone. I had a gulf stream Kingsport that was amazing, I thought I was upgrading, turns out I was just wasting money. I had it for a month, then it spent a month getting repaired. it then had multiple problems, to which keystone refused to address the issues other than saying it is in the manual.we live in Canada, anyone that buys a trailer with a winter package knows it wont hold up to a Canadian winter, but the reality of it is that it is useless at 0 celsious. their customer support is beyond pathetic, they wont answer your concerns and backpeddle at every question or don't respond. I have emails to back up everything. don't buy a keystone Show less