2017page=2 Keystone MONTANA reviews

** BUYER BEWARE ** To ANYONE looking to purchase a KEYSTONE MONTANA 5th WHEEL, please BEWARE!! We have experienced our THIRD CATASTROPHIC SUSPENSION FAILURE on our Keystone Montana 3790RD 5th wheel which involved the leaf springs snapping for the THIRD time, which then caused the second axle on the unit to be forcefully jammed up into the the chassis causing significant damage to the underbelly of our unit, along with CUTTING OUR BREAK LINES causing us to lose the brakes on our trailer while going down an overpass on a highway. We have been informed by the repair shop that we are EXTREMELY lucky there was not a fatality and that if they repair it, the chances of it happening again are EXTREMELY high and just a matter of time until there is a fatality with the unit. We tried reaching out to Keystone RV and Thor Industries via letter, and all we received was an extremely rude call from the VP of Service Operations, Garrett Carolis, telling us our request for assistance was not warranted and that our letter was an "extremely unrealistic expectation and will not happen." He also said that Keystone RV will NOT financially assist in anyway and that we are "absurd" for even asking. Keystone is also fully aware that I had a PICC line in my arm for IV medication and we were stranded on the side of the road for over 6 hours because of their manufacturing defects. We are still stranded, and have been for almost 2 weeks, in the town we were passing through when the incident happened because the repairs are now up to $10,000 and with the safety warning of taking it back on the road, we are extremely concerned. We just want to make sure ANYONE LOOKING TO BUY A KEYSTONE MONTANA 5th WHEEL is aware of what happened to us and the absolute NIGHTMARE we are dealing with because of the terrible manufacturing of our KEYSTONE MONTANA 5th WHEEL. Please travel safe y'all. Show less

This RV is easy to live in. Roomy Floorplan. Large size refrigerator, easily holds a week's worth of groceries. Large shower, and lots of storage for supplies. We spent 4 months in this camper for 3 winters and never felt claustrophobic. Show less

If thors name is anywhere in the company then run. Keystone used to be great until Thor came in. Anything they touch turns to junk. Trailer has so many issues, all from manufactures inability to do their job when building but we are the ones to suffer. Show less

Biggest piece of junk ever built. Ac was installed by manufacturer incorrectly which caused leakage which caused extensive damage. They wanted me to file an insurance claim for their mistake. Cost 15000 dollars to fix and they made the dealer and me pay a third. Then we had water leak under the galley. When we took the part off it was broken and pretty much put on anyway with tape. The company used to produce the best products but no more. RUN AWAY FROM ANY KEYSTONE Show less

Once the kinks are worked out of this RV it is a very comfortable luxurious feeling RV for your traveling experiences. Every RV on the market goes through an initial period where you have to work the kinks out of them. Tows very nice, frame is a very rigid frame by lippert. We have owned ours for five years now and we love it!! Show less

The Montana is a piece of junk area is t hears old took in for window leaking dealer said whole wall is junk 15000 to 20000 or more to fix said had to have been leaking whole time kehstone refusing to do anything about it Show less

Great rig for traveling the country with our family of 5. Enjoyed the extra 1/2 bath and outdoor kitchen. Plenty of hot water for showers. Kept us warm in the snow and cool during the heat waves. Great large fridge. We added a washer/dryer combo for convenient to laundry. Show less

The front living room and rear bedroom was a very big purchase point for my wife and I, we really love the layout of this RV. We would have liked to have a bigger bathroom but we know we wouldn't have the extra storage space and that comes in pretty handy Show less

Keystone installed the 2 air conditioners incorrectly which caused extensive damage and they don’t want to pay for the damage. DO NOT BUY A KEYSTONE..RUN. Their products are junk and do not stand up at all and they do not care that they sell you garbage Show less

We used the RV when on the road working. It was like a small apartment had everything we needed. We loved the front living room since we found the upper bedroom was to hot for our sleeping likes. We would still be living in the rv if we had not moved to Washington to work and live with our daughter. We had the washer dryer installed for convienence. It washes small loads but I really didnt want to go to laundry mats. Show less