Keystone reviews

We lived in the Keystone Passport 219BH for about 6 weeks straight. We towed the travel trailer from Virginia to Indiana up through Michigan and into Canada, around the great lakes, back down through Niagara, then back home. It was a once in a lifetime trip and we created so many lifelong memories. We had up to 5 people living in it at one time. My adult daughter stayed with us for about a week of the trip making it my wife and I, and three teen agers. Five people in the RV was tight. Four was comfortable. We had no problems with it the whole time even though it was slightly used. There are no slide outs which means less issues to worry about, but moving throughout the RV with 4 or more people makes it a little tight at times. Despite that, our experience was very comfortable and cozy. We used the propane heater a little bit and it made the RV warm quickly. It was also very efficient. We cooked all of our meals in the RV and only needed to fill one of the 2 propane tanks the whole time we were camping. The AC worked really well too. It was hot in Indiana at the time, and we could always sleep comfortably inside at night with the central AC. I liked the fact that we could direct the AC vents to aim were we wanted so that if I was hot and my wife was cold, I could aim it right at me. The outdoor grill and water spigot were very convenient. Ours had electric tow hitch and stabilizers which made it so nice. We could set up and take down in 15 minutes. For the price, it was worth every penny and made of high quality materials like the fiberglass outside and cold weather underbelly. I was super happy with the investment we made and money we saved compared to staying in hotels. Show less

** BUYER BEWARE ** To ANYONE looking to purchase a KEYSTONE MONTANA 5th WHEEL, please BEWARE!! We have experienced our THIRD CATASTROPHIC SUSPENSION FAILURE on our Keystone Montana 3790RD 5th wheel which involved the leaf springs snapping for the THIRD time, which then caused the second axle on the unit to be forcefully jammed up into the the chassis causing significant damage to the underbelly of our unit, along with CUTTING OUR BREAK LINES causing us to lose the brakes on our trailer while going down an overpass on a highway. We have been informed by the repair shop that we are EXTREMELY lucky there was not a fatality and that if they repair it, the chances of it happening again are EXTREMELY high and just a matter of time until there is a fatality with the unit. We tried reaching out to Keystone RV and Thor Industries via letter, and all we received was an extremely rude call from the VP of Service Operations, Garrett Carolis, telling us our request for assistance was not warranted and that our letter was an "extremely unrealistic expectation and will not happen." He also said that Keystone RV will NOT financially assist in anyway and that we are "absurd" for even asking. Keystone is also fully aware that I had a PICC line in my arm for IV medication and we were stranded on the side of the road for over 6 hours because of their manufacturing defects. We are still stranded, and have been for almost 2 weeks, in the town we were passing through when the incident happened because the repairs are now up to $10,000 and with the safety warning of taking it back on the road, we are extremely concerned. We just want to make sure ANYONE LOOKING TO BUY A KEYSTONE MONTANA 5th WHEEL is aware of what happened to us and the absolute NIGHTMARE we are dealing with because of the terrible manufacturing of our KEYSTONE MONTANA 5th WHEEL. Please travel safe y'all. Show less

We bought this 42 ft. Fifth wheel brand new at Camper World Riverton Utah. I bought every warranty and extended warranty I could get because I know the quality of most of them. What I didn't realize is that if you need any warranty work it needs to go to the dealer and sit for days or weeks to get a repair and your stuck in a hotel. Even with the DIY program couldn't be any worse for the customer. Our main electrical 50 amp cord shorted out and burned and melted the connection on a Sunday. I went to the hardware store and bought a new plug to get us going. The camper World asked for pictures which I had taken before removal and showed all the damage it caused only to get denied my claim because I didn't bring it in. After calling in a couple of other issues we had and being told it had to come into the dealer I just gave up. We're retired and don't beat our stuff but this rv is no better than the bottom of the line as far as I can tell we spent over $100000. and I couldn't be more disapointed. Our heater is now going out at least the bearings are squeeling. Looking back I would not have bought the best one on the lot (according to my sales snake) and bought something much less and just planned to fix it. I would have saved a ton of money. It pulls good and we like the layout the trim falls off the ceiling after we have towed it for a while so I have been repairing this as we go and it also leaks when we get a solid rain. I wanted to show the wiring under the rig. There is NO pride in the workat all! Show less

do not buy a keystone, they do not honor their warranty i have been dealing with a person in their customer service team for a year, and she keeps delaying the repair and did not pay my repair guy then they tell you your warranty expired i purchased from Fraserway RV, neither they or Keystone honored the warranties, i would not do business with either low quality of a work, the cupboards falling apart, the air-conditioner motor was squealing after one season, the shower floor cracked, the fridge didn't last 2 months Show less

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

Keystone has horrible customer service and quality is very low. I bought the RV this year and picked it up in August of 2025. The first things I noticed were loose hinges on several cabinets, microwave was not screwed in properly, paneling in the bathroom was not secured properly. I addressed this with the dealer and they fixed it. On the fourth time I used the living room slide out a piece inside of the wall came loose and ripped through the slide out seals and one of the window seals cam out. I called the dealer and they said that I had to take it back to them unless I could find a mobile RV repair company. I found 2 but both said Keystone would not cover the initial service charge because it was a convenience (even though it was an inconvenience for me). I took it to the dealer who's customer service was horrible. They said that it would take keystone up to 72 hrs. to approve the warranty work after it was looked at by the dealer (which was done the next day). After getting the work approved by Keystone I explained to the dealer that it had and was going to cost me money because now I needed the RV the next week and without it I would have to get a hotel. He gave me a number to call the manufacturer and they would possibly reimburse me for my hotel and inconvenience. I called Keystone and spoke with a rep which informed me that hotel costs are not covered and did not even apologize for the issues I was having or my inconvenience. My opinion is that RV's in general are cheaply built but you should not have issues right after you buy it and if you do then they should bend over backwards to make it right and the customer happy. Show less

This company and all its products are the pits. They do not stand behind their shoddy built Campers. I have learned a hard lesson. Stay away from Keystone. I PURCHASED IT IN 2022 AND JUST AMOTH AGO DISCOVERED A LEAK THAT THE TECHNICIANS AND INSURANCE ADJUSTORS SAID THAT OT WAS A MANUFACTORER DEFECT. GUESS WHAT THE WARRANTY JUST RAN OUT. VUT THE DAMAGE WAS CLEARLY A LONG TERM PROBLEM. COSTING ME 12000 DOLLARS. Show less

I bought a colt bullet 171rkct 2018 camper new from A&S rv in Midland michigan now out of business . Bad roof leak, walls soaked, floor soft, they sied it was from a spoiler that was added to the roof... It was In the shop the first year of ownership whyal I made payment's...... The nightmare gets worse from thair...... My advice to anyone is to get a private INSPECTION from a licensed inspector BEFORE signing ANYTHING if the dealership has a problem with this WALK NO RUN AWAY......... Show less

Small items to note. Heat in bedroom works best if bathroom door is open as bedroom only has one heat vent. Overhead vents need an extension wand to open and close vents as they are very high up on ceiling. No towel storage in bathroom and only 1 light above mirror making it hard to put on makeup per wife. Smart tv is a pain to get it to connect to cable or antenna. They should add an awning to the rear door area just like the front door. Expanding ladder for rear bed the step is angled wrong making it hard on your feet. Small table for end of couch should be angled cut on one side so it would swivel when getting up. Overall build quality and layout work well. Very happy with our purchase and this is our 3rd Keystone camper. This review is based on 30-day ownership and 2 camping trips. Show less