Jayco White Hawk reviews

Stay away from Jayco. Purchased a new 2023 White Hawk in May 2023 and before dealership delivered it the unit already had a broken outdoor kitchen door. Then within a week it had major sewage sensor issues, weather stripping around main bedroom window was falling off, wood trim around electric fireplace fell on its own, there were staples sticking out of several walls inside the unit, and more. Dealership service department was useless and gave the run around and Jayco customer service was even worse. They kept passing the buck on each other. No one wanted to deal with any of the problems properly. Jayco wanted the unit taken back to dealership to diagnose properly even though the dealership sold the unit to me based on the agreement their "field team" would come out and service it on location as I was a widow with two young children and this was our temporary home until I found a permanent home to live in. Jayco was made aware of this yet they did not care. They said they can't make dealerships do anything even though it is their brand. It got to the point that I was so fed up I lost almost $20, 000 to return the unit to the dealership after only having it for 3 weeks.......who I may say was horrible to deal with after they got their sale as Jayco was when I addressed all the issues and problem I was having with the dealership service department. The dealership took total advantage of my situation and saw dollar signs in their eyes...disgusting money hungry people...can't mention the name of the dealership yet because they made me sign a paper saying I wouldn't post negative reviews about them....they obviously know what they did was so wrong and I do not know how they sleep at night knowing they are scamming people. Please just do your research about Jayco and particularly about RV dealerships in the Grimsby/Smithville area. Show less

Do not purchase a Jayco product. I bought my Jayco 27RBS in May of this year. I used it once. I discovered the large window in the bedroom leaked tremendously after every rain event. The water flowed in the trailer and ruined the walls, mattress, mattress topper, sheets, etc. I brought my trailer to the dealer on June 20. 2 month later jt is still not fixed. The dealer says Jayco has a new Warranty Company and they are slow at processing claims. I have called Jayco and can not even speak to the rep in my area handling my claim to find out when I can expect my trailer to be completed. This is completely unacceptable after spending $50K for this trailer. I have missed the 4th of July now Labor Day is a week away and another holiday weekend lost. DO NOT BUY a JAYCO unless you you RV sitting in a repair shop for months. Show less

I bought my travel trailer in January of 2015 it was sold as used but the previous owners did one trip and traded it in for a RV. This has been a awesome trailer for a smaller trailer. Because of the Murphy bed we have a full bath all the way across the back of the trailer. At the time my mom was in her 90's and still loved to camp and she could get all around the camper and in the bathroom with her walker. It has a slide out dining area. I was very surprised at some of the bad reviews. My camper has been about a third of USA and we have had very little issues and most of them are this year. My only complaint and it may not be the company but where we bought it as the warranty should have been carried over as the other people had it only for 1 trip. I was told I had to buy a warranty for 2500.00 which I really never used. Show less

We’ve had this trailer 6 years and love it. It’s been the perfect trailer for our family trips. The most we’ve spent in it was 30 days straight From Texas to Montana and back. It’s held up great. The only issue we’ve had are the plastic fenders crack at the screw holes and we lost one fender going down the road. I replaced it and used padded washers and sealed the edge for extra strength and haven’t had that issue again. All the systems have been flawless with no issues. Show less

Bought the unit used in 2023. After removing the battery to charge it, I found the battery box not attached permanently to the frame. Called Jayco about this situation. Said we don't install batteries, but all units require a battery. I believe this could be a definite safety issue not to mention an operating issue. How long does it take to install a permanent battery platform? Show less

Purchased our White Hawk brand new from Camping World. Took it out on one trip. Compiled a list of 25 items from our first and only trip with it. Dropped it off at Camping World with the following warranty issues; Molding falling off the walls, refridge trim broken and put back on with ducktape from the dealer. Jack broken, and replaced by camping world, with the replaced jack, the fuse blew out 9 times under load. Bathroom Sink had cracks in it. Front windows flap as you drive down the road. Outdoor fridge installed with no safety straps. Door hinges broke and would not close. The toilet paper holder fell out of the wall on the first voyage. No fire extinguisher strap, Our rig was dropped off in June of 2022. We are in January of 2023 and the trailer still has not been completely fixed. It has become laughable. Camping World lacks communication, won't call you back no matter how many messages left. They Blame it all on Jayco and Jaycos slow response. Had to call corporate Camping World who actually started a fire under the local Camping World. I have been disappointed with this rig and Jayco workmanship from the minute I picked it up. I will never purchase another product from Jayco. Show less

The core construction of this trailer seems to be strong and well done. The finish workmanship is abysmal. We couldn't even bring our trailer home after signing papers because the hitch was so poorly constructed or damaged, the dealer had to cut it off and weld on a new hitch. Door handles, refrigerator, doors, etc are installed crooked, the shower isn't sealed so it will leak and create damage, trim is miscut, magnents don't match up with outside storage doors to keep them open, bathroom door track is installed crooked so it hits and scrapes as it is opened and closed. The handle of the gray water dump was broken. The clock was hung crooked and doesn't even work. Dealership was not easy to work with to get these repairs recognized or to get them to work with Jayco to fix. We spent as much as a new vehicle for this trailer and for Jayco to release their trailers out for customers with these kinds of issues is disturbing. I would attach photos but this review won't allow it. Show less

I can't believe that we are the only one with this issue. This camper is equipped with what I will call wing windows on the front sides of the trailer. These windows do not stay closed when you are driving down the road. Our local dealer supposedly reached out to Jayco and they came up with that the windows panes were too large. So they sent the dealer two new ones made 1/4" smaller. These windows are 2 or more feet tall and a foot or so wide. Did they really think that was going to stop the flexing/opening as you were hauling down the road! Well it didn't. Another stop gap thing they tried was to put weather stripping around the window - REALLY! I love the layout of this camper and supposedly Jayco will stand behind their product when we develop further issues with the windows. But why should we have to wait - we will probably send it down the road before that ever happens. Show less

The 2022 Jayco Whitehawk is a piece of garbage I’ve had it for three months and I’ve had water leak in my closet flooding the bedroom our table ripped off water leaking behind my toilet , water leaking from my bedroom window , our drawer is ripped out, molding falling off the walls, our whole side skirt of the camper ripped off in the wind because they’re using non reliable Materials to put this together and they don’t wanna go good for any of it do not recommend!!!!! Show less

Love this RV. Very family friendly and has all the bells and whistles. Now it’s just my wife and I and the kids have their own activities so we need to downsize. If you have kiddos and what to see the enjoyment that camping brings, YOU NEED this RV. Show less