Voted most helpful review
Reviewed on September 6, 2023
Live in Omaha. Bought new 2022 Alante 29S, from RV One (Tampa sight unseen) since local Jayco dealership wanted 20K$ more for exact same coach. First Class A I’ve owned. April 2022, flew Tampa. 1 hour walk through. Rock chips on front paint, dents in radiator pre-cooler (1300 miles on odo was told d...
Live in Omaha. Bought new 2022 Alante 29S, from RV One (Tampa sight unseen) since local Jayco dealership wanted 20K$ more for exact same coach. First Class A I’ve owned. April 2022, flew Tampa. 1 hour walk through. Rock chips on front paint, dents in radiator pre-cooler (1300 miles on odo was told driven to RV One from manufacturer), couldn’t extend awning (another RV parked to close to passenger side but slide was out - later), hose underneath slide on inside (they fixed there), TV on inside on demo mode (later), fresh water tank heater thermo pads not attached (they fixed there), started coach, everything worked motorized wise, showed how radio/side/back up cams worked (later).
Drove to hotel to leave for Omaha next day. Parked in hotel lot. Extended awning but it only retracted 3/4 way (enough to drive back following morning - they fixed). Drove back RV was all over road and every time shut coach off had to reset radio memory (later). En-route door was hard to open (later).
Back in Omaha discovered RV out of alignment and rear fender well mud flap not correctly attached. Jayco customer service would not cover alignment “normal wear and tear” but would mud flap. RV One paid alignment.
Should of been my first clue.
May 2022. One weekend for shakedown. Problems. Called local Jayco could not get my coach service under warranty until Aug 2022. Jayco referred to 3rd party which got me July 6, 2022.
In March 2023 3rd party said done. Reason I was told why it took so long was the 3rd party was waiting on Jayco to approve work before beginning the work and parts. TV’s (no cables from antenna to tv’s) from factory) radio (memory wire not connected-later), decal on outside kitchen (removed should not have been on the door), mudflap (no screws in front of wheel well), power outlet in kitchen (power was attached from factory), and it goes on and on.
Home now but had to pay out of pocket $3200 up front to get my RV out of 3rd party shop (another Jayco story). Now backup/side cams not working. Called local Jayco dealership. Stated if I didn’t buy it from them they would not service it.
Took back to 3rd party. Radio was bad (which controls cams). They didn’t say it but didn’t want to deal with Jayco and couldn’t do anymore without me contacted the radio manufacturer directly.
June 2023. Called Jayco customer service and they got me in to local Jayco dealership but not until July 6, 2023 and my coach is still there as of September 6, 2023.
My coach has 3200 miles on it and never has been used. Been the worst “investment”of my entire life. I will not go on as writing this gets me more PO’d.