Jayco White Hawk 23MRB 23MRB reviews

We purchased a brand new Jayco many years back that was great. Then we decided to get a slightly larger one, brand new again. However, this is after Thor purchased Jayco and the new one is a total piece of crap. It spent the first 10 months back in the shop for repairs due to everything breaking. Then we only got to use it a couple times. Now it is leaning to one side. But we are over the 2 year warranty. This is more of a manufacturing issue instead of warranty but their rude customer service people refuse to do anything and keep hanging up on us. They refuse to allow us to speak to a manager. The one keeps calling us back and harassing us now. NEVER buy ANY of Thor's products. Jayco especially. We keep the camper in a fully enclosed and protected garage, it has been used 5 times. There is no reason for this thing to be falling apart or leaning to one side. Waste of money. Spend more, get a different brand. Show less

Bought this one brand new, with all the upgrades. Used it 4 times in the last almost 3 years. First 10 months it was stuck in the shop with recall work. 2nd year was 2020, so limited travel. Now 2021 and still limited travel. So it has sat in a concrete floor, enclosed, storage for a while now. It has slowly started to lean to one side. I tried to contact customer service, have a licensed trailer repair individual confirm the trailer is leaning, that it is the frame, sent pictures with measurements, proof the floor is flat, and tires as proof it was not used much. They replied VERY rudely. They said out of warranty and not their problem. We didn't even have it the first 10 months, barely used it. This is the 2nd Jayco we bought new. Will NEVER buy another Jayco again. Show less

Very 1st day I brought my trailer home, I hook up garden hose to city water connector. I turned on garden hose and went in the trailer 10 minutes later to test the taps and found bathroom flooded. Waterline in the wall not connected. So back to dealer. Should have walked away and left trailer at that point. Water damage is permanent. No idea how much mold is now in the walls and floor. Now the awning is leaking in 4 places where the frame connects to the trailer. Backsplash falling off. Looks horrible. Outdoor kitchen leaks and wood had to be replaced already. Now I have a recall that has to be fixed. Back to dealer I go. Like I don't have better things to do!! Show less

I am retired with many years in manufacturing, Customer Service, and as a Technician. I have a 2019 Whitehawk and every time I look at it I see more defects. I am constantly repairing something. Nothing serious yet except an inline fuse from my batteries keeps blowing. I just gotta say that the assembly performed inside and out, throughout the ENTIRE camper is of very poor quality. And I know what quality is! Who works assembling these things, where do they get these people, aren't they held to any kind of high standard????? It looks like work I would expect from today's young people working unsupervised. Show less

We love the trailer. The floor plan was just what we wanted. The problem is that all the drawers bottoms fell out. Luckily I am in construction and can fix it. I assume other people have to take it in to be fixed! I find this to be poor craftmanship. The hot water heater is so hot it burns your hands. I asked the salespeople and they said " that's the way it's set" WHAT? I can't adjust my own water heater? I paid $30000 for this thing. When the propane comes on it's like a flame thrower. You can hear it from two camps away. We have to turn it off to sleep. I wish Jayco was as good as they used to be.. Show less

Bought new in 2018. Has been in several long trips, zero issues. Warranty has pretty much covered everything that was a minor issue, water damaged Outdoor kitchen cabinet, black valve handle, couch under drawer staples. It has provided worry free enjoyment for my wife and I. Show less

We have truly enjoyed this travel trailer, floorplan and flexibility for quick setup & breakdown. Easy to pull, spacious interior & exterior storage, outdoor kitchen is perfect for spending more time outside. No complaints on quality of appliances, bath/shower. Show less

We looked at many trailers before buying this one. We are a couple who mostly travel alone and wanted something our Grand Cherokee EcoDiesel could tow easily and give us a lot of convenient luxury living space. This trailer fits the bill perfectly and came with a two year warranty. A few niggles fixed without delay under the warranty, but nothing much. The large bathroom and man-size shower is like being at home. The large fridge and freezer (as well as an outside kitchen fridge) keep everything cool. Very efficient AC unit and heating furnace both ducted throughout. Lots of light, space, and air inside. Difficult to find fault. Show less