Voted most helpful review
Harry Cleaver
Michigan
Reviewed on August 13, 2019
Original owner purchased new October 2011. The floor plan was the big selling point for my wife and I. Especially the large amount of storage space, the large U-shaped dinette, though small the full bathroom, and the slide out that increased the interior space. After 7 years we still love the...read more
Original owner purchased new October 2011. The floor plan was the big selling point for my wife and I. Especially the large amount of storage space, the large U-shaped dinette, though small the full bathroom, and the slide out that increased the interior space. After 7 years we still love the layout of this trailer. We also liked the 2 year manufacturer warranty and that we had seen so many Jayco trailers over our 25 years of camping. We had only a few problems with the trailer during the first two years. Before our first trip we noticed that the canvas on one of the beds was not properly stitched, leaving a 3" long gap at the window zipper. We returned to the selling dealer and they removed the canvas, sent it back to the factory to be repaired, and then reinstalled it. We've had no other problems with the canvas since then. The other significant problem was one of the water shutoff valves that isolates the hot water tank for winterization seized up. Because we were already at the campground I replaced the valve myself at a cost of $45.00 (Note-the other winterization water shutoff valve also seized 2 years later). We also had a window shade fall down when two screws pulled out of the wall, which again we repaired ourselves. The trailer is kept outdoors year round on our property. I do cover the trailer each winter. We have never had a leak and all the seals and caulking are still serviceable. We are not yet retired and camp about 3-4 weeks a year, typically no farther than 300 miles from home. Tires are all original, we had one flat tire 3 years ago. We are planning on buying new tires next season. The only other problem we've experienced is two years ago the green light on the control panel of the Norcold refrigerator started flashing, indicating a problem with the electrical unit of the refrigeration system. Despite the constantly flashing light the unit still cools normally when only running on 110v, no propane. If we turn on the propane the fridge will run solely on propane and the control panel lights will function normally. I have gone thru all checks and tests I could perform on the refrigerator and believe the problem is a faulty master control module. I have not yet replaced the control module, instead we just turn off the propane supply when we have 110v AC power available and the fridge operates normally. My last comments are about the livability rating and why we gave our Jayco 4 stars instead of 5 stars. The reason is the bathroom and shower of the 2012 model does not have a medicine cabinet or shower surround panels like previous or later X23B models. 2012 models only have a mirror and shower head, no soap dish or cubby for items like shampoo, soap, or washcloth. Why Jayco eliminated these items from the 2012 model is a mystery to me. After the warranty expired on our trailer we installed both a medicine cabinet and shower surround panels that have built in cubbies and a bar to hang the washcloth. I have since been very happy with the livability of the bathroom. In the last couple of years I've noticed more complaints about the quality of Jayco products than I believe there have been in the past. Some people have suggested that quality has slipped since Thor Industries purchased Jayco. I can only say the initial quality and durability of our 2012 hybrid trailer has been very good all the years we have owned it.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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