On August 10, 2016 we purchased a 2016 Jayco Seneca 37HJ. We had been looking for a very long time for the perfect coach for us and our 5 adopted kids. After spending close to $200,000. we thought that we had found it. This coach has been a nightmare from day 1. We took possession and stayed in the lot at Guarranty the first night so that we would make sure it was functioning properly before leaving for a 4 day camp at Willamette Music Festival. Right away, we had problems with the levelling system and that satellite. We were only able to use the levelers if we were plugged in to power. The next day we spent 8 hours at Guaranty, waiting for them to try to get it to work....Ended up with instructions to run generator to level since we were dry camping and come back in 2 weeks for service. During our 4 days...things got worse as our system was not holding a charge, the refrigerator and the water heater was not working properly and we had 2 more visits from the technicians to get the satellite working. Due to these issues, we had to run the generator a lot during this trip and ended up needed it to be serviced shortly after...which we were charged for. Since this visit, we have had continued issues with refrigerator and satellite, the CO2 detector had to be replaced (2 trips for that), 2 LED lights have been replaced (1 is out again). We were only able to take it out on the one trip last year and the rest of the time it was either waiting for parts to come in or in the shop at Guarranty. It is approx. 150 miles each way to their facility and we have been there at least 6 times. We have left it with them for 2 weeks to a month at a time and still continue to have problems. We finally took the kids camping this weekend and the first night noticed water on our bedroom floor. This is coming out of the wall behind the bathroom sink and seeping out of the wall every time the water pump is turned on. We have had this coach for almost 11 months and only have 2 weekends of camping. I believe that we ended up with a lemon and are considering consulting an attorney to find out what our rights and options are. It is not right for us to pay that much money for something that is absolutely useless for our family as it either has an issue or it is in the shop.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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