Jayco Pinnacle 5th Wheel reviews

If I could give Jayco - the company - 0 stars I would. Jayco does not know the meaning of customer service. My 5th wheel has been in the shop since July 2019, longer than it has been with me and during the pandemic, it took them over 6 months to get parts out to my dealer! You would think that after 2 years of me “owning” it, that they’d have the decency to pay the dealer to fix the LED lights that should have been working all along but were never connected at their factory! But no, I was told over and over by the very rude “customer service” person that my rig was out of warranty. Extend the freaking warranty as you couldn’t do anything during the pandemic anyway…so not logical and downright poor business judgment! This will be my last Jayco I will ever own based on their lack of service for the lemon THEY sent from their factory and now refuse to make right. Show less

We purchased this RV new. We immediately had issues, The master bath toilet stopped up and backed up within 2 days of use. Had Camping World come out and unstop it. It backed up again. They came out again. It backed up again. Another company came out and unstopped it. Talked to the service manager at Camping world and told him the issue. He immediately told me what the problem was and that is an ongoing issue with Jayco. Took it in for the repair he said ot needed. While it took longer this time it is still stopping up. The service people said the only way to fix it is to install a macerator toilet. Jayco refuses to do the repair but they say its built to dessign. Which is is. But according to the professional the design is flawed. So we have a $150,000.00 camper that the toilet doesn't work and they say it's not a warranty issue. I will never buy another Jayco prodcut because they don't stand behind their product. Yes we use RV toilet paper. no we dont use a lot. Show less

Bought new in '15. Very little problems other than the schwintek slide in the kitchen starting to give trouble. Definitely the wrong mechanism for large heavy slides. 7yrs. and counting with good results. Show less

Update; 2022 Pinnacle 32rlts, purchased in February 2022 dropped at dealer in June 22 for a water leak in the pantry(that’s 4months in my possesion, 4 months at the dealer for repair. The dealer let me know today that the leak has caused damage to the plywood floor. Now the entire lino floor covering from the door back has to be replaced. I looked at it today, and the shower is taken apart, the pantry is out, and theres wood stacked throughout the cabin. Again, only 8 months old and 4 of the 8 months sitting at the dealer. I can’t be more unhappy and disappointed that I bought a Jayco product. Theres absolutely no chance I’ll get it back anywhere close to the condition of an 8 month old rv. UPDATE- I just got a call from the dealer stating that the lino that needs to be replaced is no longer available, meaning the entire rv floor has to be replaced. Completely and totally unacceptable. I spoke with Jayco cs a couple of weeks ago and she touted the idea that Jayco puts down the lino first, before walls floors cabinets etc so that its seamless. Well, no more. We have sent emails to Jaycos executives as well as RV One executives a week ago, no response. The dealer got very agitated today when I said they were not advocating on our behalf to have Jayco refund or replace the unit, stating they have to do what Jayco tells them to. Jayco is a horrible company in a dispicable industry. Show less

The Jayco Pinnacle 37MDSQ is a mid bunk house layout that is very spacious and has plenty of room for a family of 5 with 2 dogs. The quality and livability has been great and the storage is very spacious. There is even room to sleep additional guests when kids have friends over. It has been the perfect model for us. Show less

This is the best RV I’ve ever owned. Everyone that see’s it loves it. The living area is really large with a huge TV that can easily be raised up and down, and the fireplace that you can use for heat or just for looks. The kitchen is very user friendly with lots of storage, full size refrigerator with ice maker, and I love the convection oven. I hardly use the gas oven but nice to have. I especially love how the bathroom has a door and is a separate room. Lots of storage in the bath and a large shower! Last, the king size bed is so comfortable and the closet is really large with shelving and two rods. The dyson vacuum works great on the floors and carpet. We added the stackable w/d and it is such a treat to have. Storage under the bed is very useful for extra bedding, super high and comfortable blow up mattress, extra toilet tissue, paper towels or whatever your needs may be. You will love traveling in this RV! These are just some of my favorite features. Show less

Jayco does not honor and manufacture warranty. You have to go straight to that manufacture. It is in fine print in the warranty section of the owner manual. Buyer be where don't buy Jayco. Very rude customer service . Show less

Very luxurious and comfortable. Feels like home away from home! Love the amenities , quality, lighting, handling while towing. Self leveling makes it easy when at camp site. The technology of instrumentation is incredible. The master bath is very roomy, especially the shower. Show less

Traded in a 2016 Landmark. The is a much higher quality unit. A/c unit is quiet and cold, heating system will keep you warm when outside air is in the teens. Roof is insulated to the point you have to listen for the rain. All equipment works without issues. Units are well constructed and well insulated. Show less