Jayco Eagle HT 29.5BHOK reviews

This has been a fabulous rig for our family. We have been especially happy with the outdoor kitchen and entertainment center. We downsized from a Class A pusher upon our retirement, and are now looking to upgrade back to a pusher to become snowbirds! No complaints or issues with this 5th wheel at all. Show less

We purchased our unit in May of 2018. In October 2018 (yes...5 months later) we had the unit into the dealership for 40 (yes...four zero - fourty) defects/work orders. Including (but not limited to) - Leak in 2 drains, propane tanks not properly fitting (resulting in a shim kit needing to be put into the door), 3 outside doors needing replacing (which, one got replaced and then had to be replaced a SECOND time), a register vent not cut out of the floor from factory (thought it was a missing piece of sub floor), underbelly had to come down for drain issues, outside fridge needing replacing - which, hilarious, Jayco sent the dealership a BROKEN fridge replacement, and my dealership had to then go and purchase their own fridge to put in there) plus tons more issues. Dealership Service Department has been Wonderful with all of the issues I do have to say that. Jayco's Eagle HT product however...Horrendous. And let me start by saying we are pretty understanding and patient people. Had that been the end of our issues, I would not be writing this. May of THIS year (RV 1 year old) we place our Eagle on a Seasonal Lot. You would think with the lack of the vehicle being driven down the highway, that there shouldn't be any issues. WRONG. 2 times we had to get a mobile repairman out to fix issues we had ALREADY had the unit into the dealership for. We would have had him out for a 3rd time, but instead we had a plumber friend replace the outside kitchen drain that wasn't plumbed in properly from factory so it started to leak. Patience has worn slightly thin to say the least. At this point, it is pretty clear that we have a lemon trailer and unfortunately, as a Canadian, we do not have many places to turn to for such a thing. AND I haven't even gotten to the best part. So Eagle owners, be sure to check the caulking around the slide out drip trays. As ours was missing about a 12" strip of caulking from FACTORY!!! What does that mean now you ask? Well, our beautiful wall now has an approx. 6 foot strip of water damage above the slide out wall. Still waiting on this one to be fixed. Which I am sure with Jayco's "outstanding" warranty that it will be. As essentially, that is the only satisfaction you will receive by contacting Jayco customer support. Is hearing repetitively how they stand behind their warranty. As a consumer, I cannot comprehend how this is at all acceptable. We purchase an RV to enjoy ourselves. To relax and unwind. Literally every single weekend we have spent in our trailer since May of this year (which, we go at LEAST 3 weekends a month) we have had at LEAST one issue. Kinks? Pretty sure we are gone beyond trying to work out "kinks". So now, we have to remove our trailer from our seasonal lot, that we have paid for for the entire year and drive the unit 3 hours BACK to the dealership to repair this wall. When I asked the customer service rep about something for this inconvenience, as our storage fees and everything is included in this seasonal lot, I am told that is something I have to work out with my dealership. Like....what?!?! I am not sure where I go next, but I will be leaving this exact same review everywhere I can find. As someone who worked in customer service for WAY too long it is too hard for me to yell at someone on the phone, as essentially they are just the point of contact. I feel like my niceness has worn out...and that's a really ****ty feeling. As I do feel like Jayco does have a beautiful product...but somewhere along the way they dropped the ball on execution. The person in charge of that execution - needs to find some accountability. Show less