Jayco EAGLE PREMIER 338RETS reviews

Brand new trailer and the first thing heater didn’t work seems there was a recall on the sail switch. Finally got that fixed. Second winter and refrigerator went out and it was the cooling unit. Then a recall on the propane regulator and they can’t get to it for months because they can’t get parts so we have to worry about it blowing up or catching on fire. We live in our Rv and travel for work it’s not just for camping not acceptable!!!!! So funny that they can’t get parts but my husband called around and found two replacement regulators and bought them both (one for a friend with the same problem). They changed their own rather than worrying about the wait for jayco warranty work. Not funny. Now 2 year old trailer and the roof is leaking. We had a 2011 jayco eagle we bought used and it was built so solid we never had any problems with that Rv. It flooded and was a total loss so we agreed that we didn’t want any other brand. To our shock this Show less

We have owned a Jayco eagle 338rets for 5 years now and the functionality has been good for the most part with only a few minor problems early on such as poor quality cabinetry as we have had multiple cabinet doors fall off from poor hinges or poor material they are fastened into. That being said we enjoyed many things like the layout,king size bed,and fireplace.The big problems though in the last couple of years have been one of the three slide-outs leaks every time it rains so we have to pull it in every time there is bad weather as we are a long distance to a dealership for repair.Jayco also had a defective batch of paint on this model and the front cap area is totally faded out and looks terrible,it happened after the 2 year factory warranty and even though we had purchased an additional 5 year warranty Jayco would not do anything to help the situation and the customer service department was extremely rude and could care less about the customer.just recently we spent a night in the rv and had to leave for a day.Upon return we were greeted to water all over the floor,the problem was a faulty toilet that Kept running and flowed over. I had to bring the rv back to the dealer for repair and in inquiring about our extended warranty and if it would be covered the response was only the defective part. My advice is that from my experience with Jayco they have some great features but from a customer service aspect I would not recommend this brand to anyone and especially not to waste your hard earned money on their extended warranty as i have found it totally worthless if you decide to purchase this brand.Also just a reminder as I learned the hard way always turn your water off if you are connected to a city water supply or well water supply with a pressure pump it could save a large disaster like the one I had. Show less

The bathroom door would not shut. The wall was loose. The living room shades broke as did the kitchen ones. The kitchen floor peeled up. This was a 2015 we bought new. Had to get cap on front repainted at manufacturers cost. The shades were made of paper. Very cheaply put together. Show less

I gave the driving towing a 3 star because we never towed it. We had it on site in back of my fathers home and used it to visit him in his elder years. We had minor problem with the dinette needing support and was taken care of with no problem. Show less

I purchased a 2015 Jayvo Eagle Premier a year into owner ship we took it in for water leaks from the Slide Out skylight and front cabinets. We were told the whole front cap of our travel trailer would have to be replaced , well after replacing the front cap Jayco refused to replace the propane cover so we ended up with the whole front cap looking new and the propane cover not matching. We ask to replace the propane cover but Jayco refused. We won’t be buying any Jayco Products anymore. I’ve purchased 4 Jayco products and was a loyal Jayco customer, but if Jayco treats there loyal customers like this, as I said no longer a Jayco customer Show less

Who was the genius that placed the 50 amp power hookup less than a foot above the exhaust port from the furnace? The power cord hangs down directly in front of the hot exhaust, causing a dangerous melting hazard. Sure hope there is a good fix for this problem. Winter is coming. Show less

This is our third Jayco eagle and we absolutely love our Jayco the quality and finesse that goes into their campers we've never had an ounce of problem with our Jayco's. The Eagle premier 338 RETS is a great floorplan for a couple that want to go seasonal or transient that's what they call the fifth wheel foorplan for travel trailers check it out. lots of storage and plenty of room. Show less