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Thor Motor Coach Tellaro 20AT reviews

3.5 (4 reviews)
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Liveability
3.8
Overall quality
2.8
Floorplan
4.0
Driving/towing
4.0
Factory warranty
2.8

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Voted most helpful review

Joy & Patty Grady-Hilton

Virginia, USA

Reviewed on December 18, 2023

RV reviewed 2022 Thor Motor Coach Tellaro 20AT view listing

5.0
We purchase in Ashland, VA. Dealership had the RV driven down from the factory. We had a two hour class on the operation and everything was set up on our arrival. We're fine with our RV. During our 2 year warranty plan, the biggest issue was the passenger window got sticky and it was immediately replaced. I w... read more
We purchase in Ashland, VA. Dealership had the RV driven down from the factory. We had a two hour class on the operation and everything was set up on our arrival. We're fine with our RV. During our 2 year warranty plan, the biggest issue was the passenger window got sticky and it was immediately replaced. I would say, if you are not RV Savey, take or request the technicians to give you a class before you leave. New stuff is exciting, but unless you know how to use it, it can be a bummer.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Neil Holland

Reviewed on March 25, 2023

RV reviewed 2023 Thor Motor Coach Tellaro 20AT view listing

1.0
Two holes serving no purpose drilled/screw through our roof during factory assembly! 2023 Tellero 20A. During our travels, we experienced a heavy rain storm and discovered a significant amount of water leaking in from the rear, driver side and also on the front, passenger side of the van. The water leaks caus... read more
Two holes serving no purpose drilled/screw through our roof during factory assembly! 2023 Tellero 20A. During our travels, we experienced a heavy rain storm and discovered a significant amount of water leaking in from the rear, driver side and also on the front, passenger side of the van. The water leaks caused damage to our aftermarket mattress, headliner and window valance. After the storm, I climbed up on the roof to see if I could locate the source. I found a hole, most likely caused by a screw that pierced the roof. Factory worker evidently missed the mark when installing perhaps the cabinets. Once I was able to get it into the dealership, the tech found another, MUCH LARGER one inch hole SERVING NO PURPOSE under the Air Conditioner. Also found the skylight was not sealed correctly and that was the most likely cause of the leak up front. Thor WILL NOT cover our mattress as it is an aftermarket mattress and they do not cover these items. After working with two Thor customer reps explaining this goes beyond warranty and into Thors negligence on disclosing these holes in the roof of my 2022 Ram, holes serving no purpose whatsoever only allowing water intrusion, they will only cover the repair work of the holes, and not the contents. Once I return from our trip, I will litigate this. Thor needs to be held accountable and do the right thing for customers paying a significant amount of money for their product. Had I known of these holes existed prior to purchase, I would have never purchased this van. Who would? So other than the contents that were destroyed by water damage, I am also pursuing compensation for the entire van. Our NEW van has to go into the body shop for patch panels now. The past 8 months of ownership have been very frustrating. Problems with the BMPro not wired correctly, shower wall panel with gap large enough to allow water intrusion into the cassette area, rear ceiling light falling out of socket, floor bubbling, roof liner sagging, screws falling out of particle board panels. Yes, I understand RV’s have these sort of problems. Been RV’ing for 32 years. But holes drilled in the roof serving no purpose! (An OOOPS) HOLES! Potential buyers, bring all your inspection tools to the PDI and go over your potential purchase with a fine tooth comb. I mean underneath, top, exterior, interior. DO NOT MISS ANYTHING. Pull drawers, look behind, up, down, all around. If you see holes serving no purpose or anything major, RUN! No photo description available. See details Edit post
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Susan Ryan

Florida

Reviewed on December 17, 2020

RV reviewed 2020 Thor Motor Coach Tellaro 20AT view listing

4.2
I need to update my 2 reviews from this Fall...and I'm happy to say that all my issues have been resolved and I am one happy "camper"! Turns out - most of the problems were with the SERVICE people who were unfamiliar with the new model. Had some VERY SHODDY work done at Camping World - which p... read more
I need to update my 2 reviews from this Fall...and I'm happy to say that all my issues have been resolved and I am one happy "camper"! Turns out - most of the problems were with the SERVICE people who were unfamiliar with the new model. Had some VERY SHODDY work done at Camping World - which pretty much had to be REDONE by Lazy Days. All is good!
Livability
4.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Susan Ryan

Florida

Reviewed on August 25, 2020

RV reviewed 2020 Thor Motor Coach Tellaro 20AT view listing

3.6
In the last six months I have had 16 parts either replaced or are still waiting to be replaced. Everything from broken toilet, sliding door, the awning twice, flooring coming up, USB port, etc., etc., etc. I get little to no help from Thor. Thor blames my service dealer, the service dealer blames the vendor,... read more
In the last six months I have had 16 parts either replaced or are still waiting to be replaced. Everything from broken toilet, sliding door, the awning twice, flooring coming up, USB port, etc., etc., etc. I get little to no help from Thor. Thor blames my service dealer, the service dealer blames the vendor, the vendor blames Thor. No one wants to take responsibility and just get it done. Two of the issues keep me from camping in it. I’ve had it out a total of six nights in six months. And each time I return I have two or three items that need to be fixed. Wish I had never bought it. Hopefully this Helps others to find another brand.
Livability
5.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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