Thor Motor Coach Tellaro reviews

DO NOT BUY FROM LAZY DAYS RV OR THOR MOTOR COACH. I bought a Thor Tellaro brand new under year ago from LazyDays in Denver. We were told it was a reliable model and it was perfect for our goals to live more off grid. With three ways to charge, via the alternator, solar and shore powers we wouldn’t have to worry about staying charged wherever we are. We bought in November after selling our house with goals to leave the state but due to family complications we had to stay. By January the solar had stopped working and multiple thing had come unseated from walls/brackets. Made service appointment in the first week of February told we had to wait till June to bring it in. After our appointment was moved without our knowledge to the end of June we brought the van in and they kept it for 3 weeks. In those 3 weeks they parked my van and that was it. No one looked at, no one submitted any warranty or part orders, nothing was fixed. No calls were made to notify me the work was not going to be done or that they no time for my van. Called Mark Rogers the GM about this issue and all he could offer was a sorry and that his service department would be better in a month. Since then our alternator that Thor installed has gone bad and possibly damaged our batteries. Thors explained to us that these RVs are hand assembled and sometimes stuff gets assembled wrong that’s why there’s a warranty. This van is under a year old ,payed almost 120k, and has been on one trip. Went all the way up to Loveland to express my frustration I’ve had with this product and their service directly to the GM again. Waited an hour to see mark who seemed more burdened then concerned with my issues. His way of solving this was making me a service appointment for the end of September or trading my van in for a van that 60k more expensive. He explained to me that my expectations of the RV industry are to high. If you paid 120k for a product you would expect it to last more then a year right? We are now stuck here in colorado with our plans going up in smoke, living in a product that barely works, with a month out till they look at and maybe months without our van till it’s fixed. Lazy Days does not truly care about its customer, it is more interested in turning a profit. Show less

I purchased the 2021 Tellaro 20LT the fall of 2021. I have had ongoing problems with the auto-geneartor - inverter - AGM - solar panels with neither working or communicating. The solar panels charge the AGM batteries but does provide electrical power to the RV outlets. On & off issues with BMPro. It appears that Thor support is very lacking. I would recommend not purchasing any of the Tellaros. Show less

The unit is reported to have had the Onan generator removed to provide a MORE EFFICIENT and clean air replacement; an under hood generator with solar batteries. Poor design. and does not live up the the advertised specs! Unit is said to be BOONDOCK capable. It is not! When the batteries run out after 2 hours of use, the underhood generator is NOT capable of charging the batteries; no A/C, no refrigerator, no microwave...NOTHING! Unit has been at Camping World longer than I have owned the unit. Techs are not trained well enough to work on this computer based system. The unit itself is over priced and should be taken off the market due to poor quality and inability to live up to the advertising provided by Thor! Unless you plan to stay at campgrounds every night, pass the Tellerrro, with the under hood generator bye! They have replaced three of them in my unit! Factory support is super, but they cant fix a poor quality vehicle. Only buy one with an Onan generator! Show less

Two holes serving no purpose drilled/screw through our roof during factory assembly! 2023 Tellero 20A. During our travels, we experienced a heavy rain storm and discovered a significant amount of water leaking in from the rear, driver side and also on the front, passenger side of the van. The water leaks caused damage to our aftermarket mattress, headliner and window valance. After the storm, I climbed up on the roof to see if I could locate the source. I found a hole, most likely caused by a screw that pierced the roof. Factory worker evidently missed the mark when installing perhaps the cabinets. Once I was able to get it into the dealership, the tech found another, MUCH LARGER one inch hole SERVING NO PURPOSE under the Air Conditioner. Also found the skylight was not sealed correctly and that was the most likely cause of the leak up front. Thor WILL NOT cover our mattress as it is an aftermarket mattress and they do not cover these items. After working with two Thor customer reps explaining this goes beyond warranty and into Thors negligence on disclosing these holes in the roof of my 2022 Ram, holes serving no purpose whatsoever only allowing water intrusion, they will only cover the repair work of the holes, and not the contents. Once I return from our trip, I will litigate this. Thor needs to be held accountable and do the right thing for customers paying a significant amount of money for their product. Had I known of these holes existed prior to purchase, I would have never purchased this van. Who would? So other than the contents that were destroyed by water damage, I am also pursuing compensation for the entire van. Our NEW van has to go into the body shop for patch panels now. The past 8 months of ownership have been very frustrating. Problems with the BMPro not wired correctly, shower wall panel with gap large enough to allow water intrusion into the cassette area, rear ceiling light falling out of socket, floor bubbling, roof liner sagging, screws falling out of particle board panels. Yes, I understand RV’s have these sort of problems. Been RV’ing for 32 years. But holes drilled in the roof serving no purpose! (An OOOPS) HOLES! Potential buyers, bring all your inspection tools to the PDI and go over your potential purchase with a fine tooth comb. I mean underneath, top, exterior, interior. DO NOT MISS ANYTHING. Pull drawers, look behind, up, down, all around. If you see holes serving no purpose or anything major, RUN! No photo description available. See details Edit post Show less

I have owned my brand new 2022 Tellaro for just over a month and I'm bringing it to the shop for the second time tomorrow. Here are some of the issues I've had in just two trips in one month: The morning after I drove it home the batteries for the coach died so I had to bring it back. I left it exactly as they told me to store it and haven't gotten a good explanation of what happened. I'm still having other electrical issues such as the Balmar guage not working, underpowered USB ports, and another USB port that fell right into the couch frame. I tried operating the water pump yesterday for the first time only to discover a litany of leaks from the faulty plumbing. The twin beds that are supposed to convert into a full bed is an accident waiting to happen. The crossbars only rest in metal slots and slip out very easily. Any pressure on the edge of the tables will cause it to flip over and make you fall through the bed. You will have to constantly unscrew the couch frame to access the mechanicals. You'll find shoddy carpentry, electrical work, and plumbing. They don't even bother cleaning up the construction debris from when they put it together. Customer service is useless. They'll ask you to try the most obvious troubleshooting you likely already tried and then pawn you off on the component maker or the dealer. So disappointed in this vehicle. Show less

I need to update my 2 reviews from this Fall...and I'm happy to say that all my issues have been resolved and I am one happy "camper"! Turns out - most of the problems were with the SERVICE people who were unfamiliar with the new model. Had some VERY SHODDY work done at Camping World - which pretty much had to be REDONE by Lazy Days. All is good! Show less

In the last six months I have had 16 parts either replaced or are still waiting to be replaced. Everything from broken toilet, sliding door, the awning twice, flooring coming up, USB port, etc., etc., etc. I get little to no help from Thor. Thor blames my service dealer, the service dealer blames the vendor, the vendor blames Thor. No one wants to take responsibility and just get it done. Two of the issues keep me from camping in it. I’ve had it out a total of six nights in six months. And each time I return I have two or three items that need to be fixed. Wish I had never bought it. Hopefully this Helps others to find another brand. Show less

What a disappointment! Not the coach, per se...Thor customer service! Have had 2 service reps ‘ghost’ me...after a few calls...no answering phone messages and no answering emails. Have 2 parts missing since I bought it in Feb —BUT—Thor can’t find the replacement parts since there is no part number (and altho I have sent them videos and pictures of where the parts go) —And since there are no parts —I can’t get them a part #!!!! Catch 22 I guess. Have a laundry list of issues that are SLOWLY starting to get resolved. I can still camp in it...and love it when I do...but REALLY? You pay this much for a new rv and have issue after issue??? Look elsewhere! Show less

The dealer, Alpin Haus, is great. The manufacturer is not helpful and does not care about customers. They will not answers questions about their equipment. I recommend researching the quality and service of other manufacturers and put Thor at the bottom of your list. Show less