2023 Thor Motor Coach reviews

The worst company to deal with, they take no responsibility. Find out thors business partners are and run the other way, there is no support they just talk around your words....I have a brand new class a, you would think it was 10 years old...NOTHING works on it. no water tank, refrigerator, shower, stove all beds broke ripped wallpaper broken chairs and draws, I can go on but its just not worth it...Thanks for turning my dream into a nightmare......... Show less

Purchase July of 2023 first road trip three cabinet doors fell off cannot fill it with fuel with an automatic fill keeps tripping the gas pump propane gauge didn't work from day one took from July until December to get it repaired generator extremely difficult to start when you switch from right turn signal to left turn signal or vice versa with the phone connected for GPS or for audio system completely shuts down dealer has been unable to repair it factory is telling me it's working as designed can't get a Ford dealer within 500 miles to work on it none of them have big enough base to accommodate a motorhome so the fuel problem persists the nearest Cummins generator repair facility is 350 mi away Show less

The excitement of purchasing an RV was quickly turned to disappointment, then anger, then disbelief. There is a reason that RV sales are down 50% in 2023 and its not the economy. We purchased a brand new Thor motorcoach which has been riddled with major systems issues, cosmetic issues and poor workmanship. Our coach has been in service for approximately one year, yes one year straight. The issue is that things break faster than they can get parts and fix issues, the process is 1. submit issue to dealer. 2 dealer has to approve. 3 dealer sends to manufacturer for approval. 4 dealer requests part. 5 parts can take up to one or more months to arrive. Please do not let Thor ruin your dreams. Show less

This is our 3rd purchase from Camping World, the first 2 were travel trailers and we have been pleased with them so we returned to Camping World to trade on a Class A to live in full time and travel. The first trip the door flew open on the interstate and would not secure; the handle broke off in my hand. When I called Thor Customer Service, even though, I explained the door would not remain shut and the handle broke off in my hand on a brand new unit, I was told I had to go to a dealership. Thus on a busy interstate, I tied a rope to secure as best I could and after finally arriving at the dealership, they could not repair the door either. Then the kitchen cabinet/countertop came loose from the side of the coach. Many other issues with the unit and after 3 purchases all Camping World will do is offer roughly 75 % of what I paid for it Brand New less than 2 months ago. The Thor representative openly admitted on the recorded message that they were aware of quality issues with their product and thus they offered a warranty but will do nothing other than have consumer return to the dealership for warranty work, worst experience ever. Hey, Thor, how about take safety and quality serious and have no tolerance for sub standard products and then you would have happy customers and they would buy repeatedly from you, example, RV buyers buy and upgrade several times, just like my wife and I, but never again from Thor or Camping World. Sad that Thor puts out such a poor product and cares nothing for the lives of their customers and Camping World is complicit with them. Show less

Purchased on September 4, 2023 since then it has been in my possession for 10 days as of October 25, 2023. Before it left the dealers lot we had no A/C in the cab. The brakes were mushy. I went back over to the office to report this and found the office closed. Now we had to drive it home as we dropped off our old camper to pick this one up. On the way home we found the headlights were not aligned. The low beams were only about 5 feet off the front on the RV and the high beams were not a whole lot better. When on high beams on coming traffic did not flash there light for me to go to low beams. I took it back to the dealer 7 days later because I felt it was unsafe to drive. It sat at the dealers for 20 days before they did anything, and that was after I made calls to Thor, camping worlds owner. They said it had to go to Ford for the A/C, Brakes and lights. So the 3 of them sent it to a ford dealer 3 1/2 hours away. (AS no local dealer would work on it) and advised me I had to pick it up. So after another 17 days I picked up the camper from ford. A/C was fixed brakes checked and working fine. Headlights not adjustable per ford. So get it home and decide to see if I could fix the lights. I take off the shroud around the light and guss what there are the adjustments for the headlights. So I contact the dealer and offer to fix the lights for the cost of the fuel for the trip which totaled $203.76. They owed me 30 gallons anyway as tank was not full at pick up time. So with the 30 gallons off the bill it would be $118.63 for my time to fix the lights. Camping world offed me a $50.00 in store credit. So I called Thor and they told me they would not pay me to align the headlights I had to take it back to the dealer and they would fix them. This would put me back to square one as the dealer already told me they could not fix them. So in addition to the above we found before we took the R/V home the door latch dose not open correctly you have to yank on it for all your worth to get it open. The left mud flap was loose. Night stand on right side of bed was loose and sealer at wall was cracked. Wall top next to microwave was scuffed up. Door under bed for access to water tank was damaged on the bottom. Ladder for bed over cab was missing. Both outside mirrors were scratched up. Then to top it all off we get it home from ford and level up and run the slide out and we have a water leak coming out under the kitchen cabinet. Also another leak on the floor under the center of the window on the back wall. All this additional stuff is being ordered or will check it when we go back for the replacement parts.So with all this on a brand new Thor freedom traveler a30 we are out at the least $153.76 more to own it. Along with I have to repair my headlight issue. Now keep in mind I'm 76 years old and 100% disabled veteran. I would not recommend buying any Thor Product or dealing with Camping World dealers Show less

I purchase a 2023 Omni XG32 and had nothing but problems. Leaks in roof, unit would not take Diesel fuel or DEF and was worked on 4 different occasions. Three times from the RV dealer (Reliable RV) and the last time from the fasctory. Still would not take fuel in the front tank. Dealer stated Thor knows about this issue but has no fix. Why would the dealer continue to sell? Next, plumbing under kitchen sink blew apart and had water and drain come apart. Nothing but headaches. I have taken a bath and traded in. If you are considering one, buyer be aware. I would personally never buy anything again from Thor. Show less

We purchased this Rv from Woodstock Ga. March 13,2023 on a year long pre paid trip to Alaska, the day I got behind the wheel to leave the light’s won’t turn off , the levers malfunction, missing water tank cover,used water tank rod, missing vent adjusters, wallpaper falling off, they sent me off, car stopped fast in front ,brakes are not right almost hit car, steering wheel vibrates bad. Called 30 ford dealers to get it in for a look with 30 no. First night Boone docking batteries went dead, found solar controller was taken out of unit, wires from panel and batteries were bare under bed,camping world Nashville said iam lucky it didn’t burn. Hole under bed big enough for a ground hog. Screws not even screwed in ,wiring is the worst I have ever seen, parts to water heater laying on top. Went to use flush valve and one way valve was in backwards, got in shower to get cleaned up floor is supper soft by drain.we were sent off the lot with version 4.2 instead of 4.8,had to hire a traveling tech to pull this off.found a dealer in Oklahoma that said the master cylinder was leaking internal.took to another repair shop they wanted to have it set in there lot for 4weeks before looking.mean while still trying to stay on trip,got locked inside in Idaho due to door handle broke . Then gas cap broke in half. Then the slide fell and we were starting to have problems with 50 amp power. I told wife trip is off we took unit to Thor,they helped a little and said to bring it back .in the mean time it went to Basil’s ford in buffalo twice they said nothing wrong. We then made appoint with Thor ,they sent driver and said 4 days, they had unit 5weeks, so we now lost all summer.Thor called said come get unit we drove 9hr. They did upgrade the floor and fixed cabinets, but some where there some one smashed into the unit taking off passenger mirror and window along with body and paint and stickers, Thor said no pics,they then said something happened to the batteries,so changed out my 750s to 600. Test drove there is a issue with passenger window air comes in bad at times??.they said the roof was leaking ,this unit is brand new. We made it home ran slide out and. Half dozen screws came out from under slide. The only thing I can say is Thor is the only one that acknowledged the call from the attorney general, ford washed there hands and Woodstock sent and check that was a slap in the face for all we messed and all the head ache. This has been the worst experience I have ever had to deal with. Trying to get out from under it and now the dealers will only offer half and we haven’t even used it. Someone must be held accountable. Think twice people do your home work. Show less

Purchased brand new 2023 Thor 45MX and the experience has been truly horrific. I wont go into details here but they pump these products out so fast with zero quality control and then let the dealers try and fix them in order to pump their stock price and allow the executives to make millions of dollars per year. Please don't purchase a Thor product, your pocket book will thank you. Show less

Took Rv in to giant Rv many times . First right purchase leaking window and other things they kept it for months. Took it back for air conditioner. They said it was not part of the warranty so we paid . Long story short it still does not work. I can go on. Show less

Bought from general RV. Had 800 miles on it. Drove home from VA to RI. Discovered heat doesn't work, nor oven. Drawers flying open due to not installed correctly. No big deal. Right? Only general RV says you signed for it, it's yours to deal with. Decided to take trip out west where heat won't be needed. Stabilitrak light comes on. 3 days in Vegas Chevy dealer ... Covered under warranty and multiple questions on what did we hit. In Tennessee we realize our tires are bald from alignment issues... 2 new tires and realignment done. Driving home tires wearing wearing unevenly. So we are crawling back home to deal with this. I don't recommend general RV or thor or Chevy at this pt. Super frustrating for a 2023 !!! Show less